确定性运维管理服务

由专家技术团队提供运维平台及云服务远程或现场运维支持、运维技术提升服务，帮助客户更好地使用运维平台及服务

适用场景

应用代维AMS

为客户提供统一运维管理，解决日常运维存在协调难，管理难，效率低等问题

运维技术提升服务

为客户提供开发支持，模块和应用调优，平台和资源等运营服务

服务优势

运维成本低

可以避免客户自有人力增加的压力，减少在运维体系、工具部署和团队建设上的投入

全程跟进

能够全程紧密配合华为云全球生态运维中心处理故障，完成重大问题闭环

问题恢复快

运维工程师拥有丰富的故障处理经验，对运维平台及华为云解决方案理解全面，能够熟练使用多种运维分析工具，助力问题快速恢复解决

资源协调迅速

运维工程师作为华为服务的单点接口人，从问题单建立到解决关闭，能够快速协调华为内部资源，加速问题解决

服务内容

应用代维AMS

客户使用多云厂商资源，在日常运维存在协调难，管理难，效率低的问题，同时客户业务上云后应用基础环境无专业团队运维，华为云可提供专业运维服务保障客户业务稳定，及时发现故障，并快速发现、定界、恢复故障

运维技术提升服务

为客户提供运维平台指标体系优化服务、故障管理技术支持服务、混沌演练技术支持服务、发布管理技术支持服务、可观测性技术支持服务、生产准备度评审技术支持服务、运行态风险评估技术支持服务、业务可用性度量技术支持服务

服务价格服务价格

应用代维AMS
运维技术提升服务

运维平台应用运维托管（7X24）

服务周期内为客户应用提供远程应用托管服务，包括在客户日志、指标、告警接入的前提下，为客户应用提供7x24监控，针对客户生产环境出现的告警按照预设的预案进行响应处理，跟踪生产故障，进行全生命周期管理

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运维平台应用运维托管（7X24）

区域

海外1

USD/20实例/年

立即购买

运维平台应用托管增量服务（7X24）

为客户新增或扩容的应用提供远程应用托管服务，包括在客户日志、指标、告警接入的前提下，为客户应用提供7x24监控，针对客户生产环境出现的告警按照预设的预案进行响应处理，跟踪生产故障，进行全生命周期管理

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运维平台应用托管增量服务（7X24）

区域

海外1

USD/单实例/月

立即购买

运维平台应用运维托管（5X8）

服务周期内为客户应用提供远程应用托管服务，包括在客户日志、指标、告警接入的前提下，为客户应用提供5x8监控，针对客户生产环境出现的告警按照预设的预案进行响应处理，跟踪生产故障，进行全生命周期管理

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运维平台应用运维托管（5X8）

区域

海外1

USD/20实例/年

立即购买

运维平台应用托管增量服务（5X8）

为客户新增或扩容的应用提供远程应用托管服务，包括在客户日志、指标、告警接入的前提下，为客户应用提供5x8监控，针对客户生产环境出现的告警按照预设的预案进行响应处理，跟踪生产故障，进行全生命周期管理

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运维平台应用托管增量服务（5X8）

区域

海外1

USD/单实例/月

立即购买

混沌工程演练服务基础版

混沌工程演练服务是帮助用户在线验证系统可能存在的潜在风险，通过故障模式识别和建设、演练风险分析及控制、制定应急预案、故障注入、故障恢复、复盘等全流程的演练实战服务，帮助用户构建混沌工程的系统能力：构建故障模式库和武器库建设，验证应急预案的有效性，提升运维团队的故障快速恢复能力，持续实践并优化应急体系、组织应急能力、并提升系统的韧性和可靠性

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混沌工程演练服务基础版

区域

海外1

USD/个

立即购买

混沌工程演练服务增量包

服务内容同混沌工程演练服务基础版，与基础包配合购买增加服务范围，适用于演练场景数超过5个的情况，每增加一个演练场景按需购买增量包

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混沌工程演练服务增量包

服务内容同混沌工程演练服务基础版，与基础包配合购买增加服务范围，适用于演练场景数超过5个的情况，每增加一个演练场景按需购买增量包

区域

海外1

立即购买

查看更多收起

运维平台混沌演练技术支持服务

故障模式库，演练故障场景，设计演练流程，排演练计划，建议演练报告，演练运作机制

专业版：适用中型规模运维企业

企业版：适用大型规模运维企业

旗舰版：适用大型规模运维企业

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运维平台混沌演练技术支持服务

故障模式库，演练故障场景，设计演练流程，排演练计划，建议演练报告，演练运作机制

专业版：适用中型规模运维企业

企业版：适用大型规模运维企业

旗舰版：适用大型规模运维企业

版本

专业版

区域

海外1

USD/套

立即购买

查看更多收起

服务流程

提交服务申请

提交服务流程第N日

需求沟通确认

第N+3日

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第N+10日

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