Customer Background
Atento, a leading Spanish multinational in CRM and BPO since 1999, operates in 17 countries with more than 150,000 employees, 100 contact centers and 92,000 workstations. It serves 400 companies in sectors such as telecommunications, banking and health, offering customized solutions supported by advanced technology and artificial intelligence. Its Data Center migration in Colombia reflects its commitment to innovation to improve the customer experience. In addition, it is recognized among the 25 best multinationals to work for.
Business Challenges
Why Huawei Cloud
Why Huawei Cloud
High availability and low latency
HUAWEI Cloud offers robust infrastructure that guarantees continuous services and fast response times, essential for Atento's critical operations.
Cost-effective solutions
Atento's offerings are competitive in terms of cost, allowing Atento to optimize its investment in technology without compromising service quality.
Specialized technical support
HUAWEI CLOUD provides high-quality technical support, ensuring that Atento can quickly resolve any issues and maintain operational efficiency.
Scalability and flexibility
Cloud solutions allow Atento to adapt to changing market demands, scaling resources as needed to meet the needs of its customers.
Low Latency
Due to different data centers Atento used in LATAM, it shortens the latency and optimizes the customer experiences for different business systems.
Innovation-driven ecosystem
HUAWEI Cloud provides access to a comprehensive ecosystem of AI, big data, and IoT solutions, empowering Atento to drive innovation and enhance customer experience through cutting-edge technologies.
High availability and low latency
HUAWEI Cloud offers robust infrastructure that guarantees continuous services and fast response times, essential for Atento's critical operations.
Cost-effective solutions
Atento's offerings are competitive in terms of cost, allowing Atento to optimize its investment in technology without compromising service quality.
Specialized technical support
HUAWEI CLOUD provides high-quality technical support, ensuring that Atento can quickly resolve any issues and maintain operational efficiency.
Scalability and flexibility
Cloud solutions allow Atento to adapt to changing market demands, scaling resources as needed to meet the needs of its customers.
Low Latency
Due to different data centers Atento used in LATAM, it shortens the latency and optimizes the customer experiences for different business systems.
Innovation-driven ecosystem
HUAWEI Cloud provides access to a comprehensive ecosystem of AI, big data, and IoT solutions, empowering Atento to drive innovation and enhance customer experience through cutting-edge technologies.
Solutions
Solutions that Huawei Cloud provided to Atento:
Customer Benefits
Customer Benefits
Cost optimization through resource efficiency
Huawei Cloud minimizes expenses by maximizing resource utilization, ensuring that every investment in technology delivers high-quality and cost-effective results.
Seamless operational continuity
With high-availability systems, critical services remain accessible, minimizing downtime and ensuring uninterrupted business performance.
Localized expert support
Round-the-clock technical assistance in the local language enhances issue resolution speed and strengthens collaboration across teams.
Cost optimization through resource efficiency
Huawei Cloud minimizes expenses by maximizing resource utilization, ensuring that every investment in technology delivers high-quality and cost-effective results.
Seamless operational continuity
With high-availability systems, critical services remain accessible, minimizing downtime and ensuring uninterrupted business performance.
Localized expert support
Round-the-clock technical assistance in the local language enhances issue resolution speed and strengthens collaboration across teams.