Tune Protect

Tune Protect

From a website and a mobile app (Business-to-Consumers channel - B2C) to appeal to the millennials and Gen Z, they are also supported by dedicated agents, brokers and direct clients to underwrite more complex general insurance products and propositions in the Health, Lifestyle and SME space.

From a website and a mobile app (Business-to-Consumers channel - B2C) to appeal to the millennials and Gen Z, they are also supported by dedicated agents, brokers and direct clients to underwrite more complex general insurance products and propositions in the Health, Lifestyle and SME space.

Why Huawei Cloud?

The Synergy of Collaboration model

Huawei, collaborated with Telekom Malaysia (TM), offers Cloud Alpha Edge, the only public cloud in Malaysia that ensure data sovereignty and data locality, better serves critical industry like Banking, financial services and insurance (BFSI).

The People and Engagement Model that builds remarkable customer experience

 Huawei Cloud core team and backend team have been tremendously and firming up dedicatedly and working tirelessly with Tune Protect at all levels to ensure all requirements and challenges are efficiently and effectively resolved, treating every single piece of the requirement at utmost priority.

Challenges

Tune Protect wants to enhance their users’ experience and be the leader of digital transformation in their industry, aiming to bring meaningful and practical values to their customers, as follows:

• Consistent speed on its B2C channel from a user portal experience. 

 

• Able to propose insurance products and propositions to users - tailored and matched to customers actual requirements and needs.

 

• Users will enjoy better insurance premium rates due to intelligence and infrastructure optimization.

Solutions



  • • Huawei Cloud provides an SAP certified building block as an innovative, platform enabler to drive Tune Protect’s critical journey of Cloud first, and most importantly lifting its core customer service experience to the next level.

  • • Huawei Cloud provides end-to-end data pipeline capabilities such CDM, ECS based ETL, and RDS to modernize Tune Protect’s existing data warehouse landscape to be cloud native and address some business operation shortcomings.

  • • Huawei Cloud provides containerization platform as service using CCE and RDS for their B2C portal for mobile app and middle office configuration platform to be part of their application modernization journey.

  • • Huawei Cloud worked together with best in class ecosystem partner such as Ebaotech to provide highly proven complete industrial solution stack as a platform enabler for their employee benefit system. The solution stack which comprises of ECS, CCE, RDS is delivered through proven joint solution best practices and integration that Ebaotech and Huawei Cloud have certified.

Customer Value Propostions

The customer value propositions that Tune Protect has benefited from Huawei Cloud are unique and beyond what other cloud services providers could offer. These services are summarized as “CAT”:

Benefits

C – Cloud services and capabilities that are essential in driving Tune Protect’s digital transformation journey.

A – Advisory Service in which customer has been fully supported by Huawei Cloud throughout the Central Bank’s RMiT application process up to approval.

T – Technical Assistance from Solution Architecture design, implementation, and on-going technical assistance, particularly on how Tune Protect is constantly adopting more cloud native capabilities in striking and seeking commercial improvements and technical optimisation.


Other customer value propositions for Tune Protect are broken down by projects as follows:

Benefits

Tune Protect Core System hosted with SAP HANA certified Huawei Cloud

Huawei Cloud provides SAP design practices and Cloud solution design to maximize the balance of cost optimization, reliability, availability and resiliency. Through continuous support from Huawei Cloud team, Tune Protect has successfully obtained approval from BNM to run its core system in Huawei Cloud with proven design and best practices that align with BNM RMiT and outsourcing guidelines.

Data warehouse and BI modernization and Cloudification

Amongst some challenges that Huawei Cloud addressed are cutting down time required for information acquisition to meet business requirement, streamlining analytics and data processing to improve time to market, and improving business decision efficiency.

B2C portal for mobile app and middle office configuration platform using Containerization platform from Huawei Cloud

Tune Protect applications run modularly and consistently to lead the way in broadening the spectrum of services. The solution allows customers to access a varied range of insurance products and services, catering to all walks of life, particularly the millennials and Gen Z, as well as those that are underserved.  
Benefits

Ebaotech Employee Benefit System

Saving the effort for sourcing reliable solution integration stack in which Ebaotech and Huawei have proactively integrated, certified the solution collaboration and drive Tune Protect’s focus to improving the external business rather than internal system.