Customer

Zest

Industry

Fintech

Country

Nigeria

Overview

Zest Payments Limited is a key enabler of Nigeria’s digital payment transformation. As a leading fintech platform licensed by the Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC), Zest provides secure, reliable, and scalable payment infrastructure that supports businesses across the country’s fast-growing digital economy.

By enabling seamless digital transactions for micro-merchants, SMEs, enterprises, and public-sector institutions, Zest plays an important role in strengthening Nigeria’s national payment ecosystem and accelerating financial inclusion.

 

Business background

Zest Payments Limited is a leading Nigerian fintech platform and a subsidiary of Stanbic IBTC, part of the Standard Bank Group. 

Zest provides a unified multi-railed payment platform supporting cards, bank transfers, USSD, and QR codes, serving multiple industry scenarios including education, oil and gas, ports, FMCG, supplier settlements, and micro-merchant payments. As transaction volumes and user demand increased, Zest needed to strengthen its technology foundation to deliver stable, scalable, and compliant payment services nationwide.

Challenges
High operational costs

Unsustainable operations urgently needed better infrastructure spending and efficiency 

Unstable peak transactions

Traffic surges required robust, scalable infrastructure to ensure seamless and reliable payment services 

Delayed incident response

Local standards required faster response and threat visibility, and only local support could guarantee system stability 

Solution
Reduced costs 50%

By replacing rigid legacy hardware with elastic cloud resource scheduling, Zest significantly optimized resource utilization across its payment platform. This shift reduced unnecessary capacity overhead and improved operational efficiency, resulting in a much lower total cost of ownership (TCO) while maintaining stable and reliable service delivery. 

Improved performance 40%

Built on a high-concurrency cloud architecture, the platform minimizes transaction latency even under heavy traffic. This enables smooth and stable payment processing during peak periods, ensuring consistent user experience and reliable transaction performance as volumes continue to grow. 

Local support 24 / 7

With dedicated local support teams, the platform is monitored around the clock to ensure continuous availability. Rapid response and proactive operations provide financial-grade stability, giving Zest confidence and peace of mind in daily operations and during peak transaction periods. 

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