Notice on the SLA Update for Cloud Phone Host (CPH)

Jul 31, 2025 GMT+08:00

Dear customer,

Huawei Cloud has updated the SLA for Cloud Phone Host (CPH). The details are as follows:

We have added compensation of 100% of the monthly service fee for service availability < 95% to Service Credit.

We have added a time limit for compensation claims to Service Credit. You can claim compensation for a cloud phone server that did not meet Service Availability requirements for a given month after the fifth (5) business day of the following month. The claim for compensation must be made within two (2) months of the end of the month in which Service Availability was not met. Claims for compensation beyond this time limit will not be accepted.

If you continue to use the service after the amended terms take effect, you will be deemed to have accepted and agreed to said amended terms.

If you have any questions or issues with this update, please submit a service ticket . The amended terms will apply seven (7) days after this notice is released.

Thank you for using Huawei Cloud.