Customer Engagement Center (CEC)
Customer Engagement Center (CEC)

    Partner Program

    Partner Program

    Striving for a video+AI+partner ecosystem, Huawei CEC collaborates with partners to drive innovation and continuously create value for customers and partners. We are thrilled to invite you to join us in building a win-win future.

    Striving for a video+AI+partner ecosystem, Huawei CEC collaborates with partners to drive innovation and continuously create value for customers and partners. We are thrilled to invite you to join us in building a win-win future.

    Documentation

    "Huawei+Partner" Win-Win Cooperation

    "Huawei+Partner" Win-Win Cooperation

    Business Opportunity Exploration

    · Brand support

    · Business opportunity exchange

    · Bundled sales

    Lead Follow-up

    · Enablement training and remote POC

    · VIP customer visits

    · Quick response

    Basic Courses

    · Mutual assistance in customer relationship

    · Transaction and business assistance

    · Win-win collaboration

    Continuous Operations

    · Providing customer care

    · Resolving issues

    · Boosting user activation and promoting expansion and upgrade

    Management Methods in Multi-Tenant Dealer Mode

    Channel Resale

    Scenario

    Resale of the agent workbench+platform: It has no requirements for development capabilities, features a low entry threshold, and can generate high revenue.


    Brand Exposure

    Huawei, generally.


    Tenant Provisioning

    Multiple call centers can be created on the Huawei Cloud portal. Numbers are applied for by partners or their enterprise customers. The numbers belong to the partners or their enterprise customers.


    Settlement and Revenue Sharing

    Channel partners pay fees through Huawei Cloud in a unified manner, and the information of channel partners is kept confidential. If revenue sharing is involved, Huawei reversely calculates the revenue for dealers based on settlement agreements (on a monthly basis).


    Business Opportunity Development and Customer Support

    Huawei assists in tenant provisioning and provides technical support. Dealers are responsible for customer contact, communication, and coordination, and work with Huawei to explore business opportunities.

    Cloud Call Partner APIs

    Scenario

    In line with the API economy, we provide CC cloud call channel APIs for various industries, simplifying interconnection and enabling out-of-the-box use upon tenant provisioning.


    Brand Exposure

    Huawei, generally.


    Tenant Provisioning

    Multiple call centers can be created on the Huawei Cloud portal. Numbers are applied for by partners or their enterprise customers. The numbers belong to the partners or their enterprise customers.


    Settlement and Revenue Sharing

    Channel partners pay fees through Huawei Cloud in a unified manner. Their information is kept confidential. Generally, revenue sharing and reverse calculation are not involved.


    Business Opportunity Development and Customer Support

    Huawei assists in tenant provisioning and provides technical support. Dealers are responsible for customer contact, communication, and coordination, and work with Huawei to explore business opportunities.


    Partner OEM IN

    Scenario

    Partners customize their agent workbenches based on Huawei platform capabilities.


    Brand Exposure

    Huawei, partners, or co-branding.


    Tenant Provisioning

    Multiple call centers can be created on the Huawei Cloud portal. Numbers are applied for by partners or their enterprise customers. The numbers belong to the partners or their enterprise customers.


    Settlement and Revenue Sharing

    Channel partners pay fees through Huawei Cloud in a unified manner, and the information of channel partners is kept confidential. If revenue sharing is involved, Huawei reversely calculates the revenue for dealers based on settlement agreements (on a monthly basis).


    Business Opportunity Development and Customer Support

    Huawei assists in tenant provisioning and provides technical support. Dealers are responsible for customer contact, communication, and coordination, and work with Huawei to explore business opportunities.

    One-Stop Access to Quotation Information

    One-Stop Access to Quotation Information

    Terms & Conditions

    • 活动对象：华为云官网已完成账号注册的用户

    • 活动对象：华为云官网已完成账号注册的用户

    • 活动对象：华为云官网已完成账号注册的用户

    • 活动对象：华为云官网已完成账号注册的用户活动对象：华为云官网已完成账号注册的用户活动对象：华为云官网已完成账号注册的用户活动对象：华为云官网已完成账号注册的用户

    • 活动对象：华为云官网已完成账号注册的用户

    • 活动日期

    • 活动日期

    OK

    Technology and Business Advantages

    Technology and Business Advantages

    Technology Advantages

    · Reliability: Our CTI pool DR solution, unique in the industry, guarantees an overall system reliability of 99.999%.

    · High performance: CEC meets carrier-class platform technology standards with the world's top large-capacity system processing capability.

    · Openness: Our APIs support the standard RESTful protocol.

    Business Advantages

    · Online subscription and fast provisioning, saving at least three months.

    · Flexible payment mode: Customers can select the monthly or pay-per-use charging mode based on business requirements.

    · Automatic fee deduction, which is fast and convenient.

    Technology Summary

    · System DR: supports dual centers, call transfer, and automatic agent takeover.

    · Lightweight connection bar: easy-to-integrate and low-cost.

    · Service integration and open gateway: no need to build a call center platform, reducing labor costs.

    · Tenant self-operations: provides sufficient permissions for enterprises to perform self-O&M and self-operations.

    · N-Gram+TF-IDF: matches customer intentions accurately.

    · Flow editing: supports visualized flow editing through drag-and-drop operations.

    · Virtualized deployment: reduces the physical infrastructure and server administrators, lowering data center costs.

    Business Summary

    · Pay-per-use: The charging period is one calendar month. A customer is charged for each use.

    · Period-based charging: After purchasing offerings, a customer is charged a fixed fee every calendar month or year based on the number of purchased offerings.

    · Personalized subscription: An enterprise determines the offerings to be purchased based on business scenario requirements or purchases offerings in add-on mode.

    · Rapid development of commercial customers: In less than one year, CEC has more than 100 commercial customers and more than 10,000 agents.

    · Simple transaction model: Offering design and pricing are clear.

    Industry Partners

    Industry Partners