CEC

CEC Video Introduction

CEC Video Introduction

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Why CEC?

Based on Huawei's 30 years of experience in ICT technology, innovative AI+intelligent IVR, and consistent omni-channel experience, CEC provides enterprises with cost-effective customer services and optimal customer acquisition channels.

CEC application scenarios

Convenience: All service from offline to online

Customer service capability scenario display

Customer Service Capability Scenario Display

  • +Intelligence

    Intelligent marketing, improving conversion rate and service efficiency


    +Video

    Transformative experience, increasing business opportunities

Video + AI digital human service

This video demonstrates how digital human service creates new customer service experience.

Robot Three-party call +Video IVR

This video demonstrates how Huawei's Video-based intelligent customer service promotes enterprise customer service and user experience transformation.

Customer service capability scenario display

Customer Service Capability Scenario Display

  • +Intelligence

    Intelligent marketing, improving conversion rate and service efficiency


    +Video

    Transformative experience, increasing business opportunities

Telecom Intelligent Agent Assistant

This video demonstrates how Huawei's AI-based intelligent customer service promotes enterprise customer service and user experience transformation.

Video Competitiveness

This video demonstrates how Huawei customer service transforms customer experience and creates business opportunities based on VoLTE video capabilities.