Common Problems

Common Problems

  • Is Huawei Cloud available to individuals, enterprises, or institutions operating in Indonesia?

    Huawei Cloud has been launched in Indonesia. Individuals, enterprises, and organizations can register local accounts on the Huawei Cloud International website and purchase cloud services. Applicable laws and regulatory requirements must be complied with during the use of cloud services.

  • What laws, regulations, and regulatory requirements on privacy protection in Indonesia require special attention?

    Currently, the laws, regulations and regulatory requirements related to personal data protection in Indonesia are as follows:


    ● Law No. 27 of 2022 concerning Personal Data Protection (PDP Law): This law was submitted to the Indonesian Parliament in 2020, which promulgated the law on October 17, 2022. The provisions of this law are based on the GDPR and introduce some concepts stipulated in the GDPR. (e.g., concepts of data controllers and data processors, classification of general and specific personal data). As a special regulation for the protection of personal data in Indonesia, the PDP Law has changed the fragmented situation of the country's previous personal data protection regulations and made them more systematic. According to the PDP Law, after the law takes effect, all laws and regulations related to personal data protection in Indonesia shall remain valid without violating the provisions of the PDP Law.


    ● Law No. 11 of 2008 regarding Electronic Information and Transactions (EIT): This law was issued in 2008, and was later amended in 2016. It establishes requirements for electronic information, records, signatures, the provision of electronic systems and electronic certifications, electronic transactions, domains, intellectual properties, privacy protection rights, etc.

    ● Government Regulation No.71 of 2019 (GR71/2019): This regulation was issued in October 2019, and amended Government Regulation No.82 of 2012 Concerning Electronic System and Transaction Operation. It sets requirements on electronic system operation, electronic agencies, electronic transaction operation, electronic certification operation, reliability certification institutions, domain management, etc.


    ● Minister of Communications & Informatics Regulation No.20 of 2016 regarding the Protection of Personal Data in an Electronic System (MOCI 20/2016): This regulation was issued in December 2016. As the implementation method of personal data protection requirements in EIT, it establishes requirements on the obtainment and collection, processing and analysis, storage, disclosure of personal data, personal data owners' rights, electronic system operators' obligations, etc.


    For details about how Huawei Cloud complies with these requirements and how you can securely build cloud services that comply with these regulations, see the HUAWEI CLOUD Compliance with Indonesia Privacy Protection Regulations.

  • How are Huawei Cloud and I each responsible for security compliance?

    Huawei Cloud is committed to providing you with secure and compliant infrastructure and services. Each service has built-in security features and is guaranteed to run securely through continuous O&M. Huawei Cloud ensures that the infrastructure and services it provides have been assessed by authoritative, independent, third-party agencies and reviewed by the relevant certifying bodies.


    When using Huawei Cloud services, you are responsible for the security and compliance of internal applications and custom configurations of your workloads on the cloud. As the owner and controller of your data, you are responsible for data security configuration, confidentiality, integrity, availability, as well as identity authentication and authorization for data access.


    You are also responsible for compliance with the applicable regulatory requirements for your workloads on the cloud.


    You can download HUAWEI CLOUD Security White Paper to view details about the responsibilities of Huawei Cloud and yours.


    For more security and compliance issues, contact your account manager or Huawei Cloud.

  • Which certifications for Huawei Cloud infrastructure and services can help me more quickly meet the compliance requirements of Indonesia?

    Huawei Cloud is committed to building secure and trusted cloud services. The infrastructure and services provided by Huawei Cloud have been assessed by authoritative, independent, third-party agencies and reviewed by the relevant certifying bodies.


    Huawei Cloud is compliant with a wide range of international standards and practices, including:


    • Security standards: ISO 27001, ISO 27017, CSA STAR, PCI DSS, PCI 3DS, ISO 27034, and NIST cyber security framework (CSF), and more


    • Privacy standards: ISO 27018, ISO 27701, BS 10012, ISO 29151, and ISO 27799


    • Other standards: ISO 22301 (for business continuity management), ISO/IEC 20000 (for IT service management),TL 9000 and ISO 9001 (for quality management), SOC 1, SOC 2, and SOC 3(for audit)


    Learn more from Compliance Certificates in the Compliance Center.

Compliance Resources

Documents related to compliance with laws and regulations of Indonesia. More documents are available from Resource Center.

  • Compliance with Indonesia Privacy Protection Regulations

    Base on the compliance requirements of Indonesia privacy law, the whitepaper shares HUAWEI CLOUD's privacy protection experience and practices and the measures that help customer meet the compliance requirements of Indonesia privacy law.

  • HUAWEI CLOUD Compliance with CSA CCM

    Introduce the cloud security measures taken by HUAWEI CLOUD based on CCM and CAIQ which are published by Cloud Security Alliance.

  • Practical Guide for PCI DSS

    Based on the main content of PCI DSS, the whitepaper introduces the data protection measures took by HUAWEI CLOUD and how HUAWEI CLOUD's products and services help customers respond the requirements of the certification.

  • HUAWEI CLOUD Compliance with ISO/IEC 27001

    Based on the main content of ISO/IEC 27001, the whitepaper introduces HUAWEI CLOUD’s overall information security policies and specific control measures and how HUAWEI CLOUD's products and services help customers respond the requirements of the certification.

  • Indonesia Financial Industry ISAE 3000 Audit Report

    Independent ISAE 3000 audit report that HUAWEI CLOUD complies with information security standards in Indonesia's financial industry