Application Scenarios
Application Scenarios
On-site O&M assistance
Assigns dedicated O&M experts to help customers improve their cloud O&M capabilities.
Cost & efficiency
Helps customers manage cloud resources and reduce O&M costs and risks.
On-site O&M assistance
Assigns dedicated O&M experts to help customers improve their cloud O&M capabilities.
Cost & efficiency
Helps customers manage cloud resources and reduce O&M costs and risks.
Service Content
Service Content
Service Time
9:00–17:00 on working days
Response Time
Less than 10 minutes during the service time
Resource Inspection
Regularly evaluates Huawei Cloud service resources to identify potential risks.
Risk Management
Identifies reliability, performance, and security risks and provides specific suggestions.
Change Support
Assists customers in product capacity management, including purchasing, releasing, expanding, upgrading, and downgrading services.
Technical Support
Provides technical support such as consulting, configuration guidance, and troubleshooting for Huawei Cloud services.
Emergency Handling
Coordinates resources for quick troubleshooting and recovery.
Monitoring and Alerts
Helps customers improve monitoring system, handle alarms in a timely manner, and improve proactive warning and quick recovery capabilities.
Backup Management
Provides backup suggestions based on customer requirements and helps customers back up tasks and review the validity of existing backups.
Requirement Management
Schedules reasonable requirements on Huawei Cloud products, including function, performance, user experience, and other product related requirements.
Asset Management
Assists customers in sorting their Huawei Cloud IT assets.
Cost Analysis
Provides cost analysis and suggestions on the cloud resource usage.
Service Report
Provides summary reports that include customer cloud resource statuses, service support Huawei Cloud has provided for customers, and suggestions offered based on Huawei Cloud best practices.
Service Time
0:00–23:59 every day
Response Time
Less than 10 minutes during the service time
Resource Inspection
Regularly evaluates Huawei Cloud service resources to identify potential risks.
Risk Management
Identifies reliability, performance, and security risks and provides specific suggestions.
Change Support
Assists customers in product capacity management, including purchasing, releasing, expanding, upgrading, and downgrading services.
Technical Support
Provides technical support such as consulting, configuration guidance, and troubleshooting for Huawei Cloud services.
Emergency Handling
Coordinates resources for quick troubleshooting and recovery.
Monitoring and Alerts
Helps customers improve monitoring system, handle alarms in a timely manner, and improve proactive warning and quick recovery capabilities.
Backup Management
Provides backup suggestions based on customer requirements and helps customers back up tasks and review the validity of existing backups.
Requirement Management
Schedules reasonable requirements on Huawei Cloud products, including function, performance, user experience, and other product related requirements.
Asset Management
Assists customers in sorting their Huawei Cloud IT assets.
Cost Analysis
Provides cost analysis and suggestions on the cloud resource usage.
Service Report
Provides summary reports that include customer cloud resource statuses, service support Huawei Cloud has provided for customers, and suggestions offered based on Huawei Cloud best practices.
