CloudOperationsCenter Implementation Support Service__Professional Services

This service enables high-quality O&M experience and ensures long-term stability and reliability of services on the live network.

Application Scenarios

Service Resilience Enhancement

Based on customers' actual service scenarios and available tool capabilities, identify customer service resilience issues in four key areas: risk analysis, contingency plans, drill execution, and review and improvement.

Fault Response Capability Improvement

Specify the standard incident handling process and improve incident handling efficiency through contingency plans.

Monitoring Alarms Timeliness Verification

Use the fault injection function to verify whether monitoring metrics are accurate, whether monitoring dimensions are complete, and whether alarm thresholds are proper. This helps you improve the accuracy and timeliness of monitoring alarms.

Service Resilience Enhancement

Fault Response Capability Improvement

Specify the standard incident handling process and improve incident handling efficiency through contingency plans.

Monitoring Alarms Timeliness Verification

Service Highlights

Full-Process Drill Capabilities

This service leverages successful experience of mature Huawei Cloud products. It covers all online drill processes, including risk identification, drill scheduling, drill execution and review, and improvement closure.

Abundant Fault Injection Capabilities

Fault injection can be used for cloud hosts, cloud native, Huawei Cloud middleware services, and Java applications. Its effectiveness has been proven through years of chaos engineering practices.

Security Drill Capabilities

The fault injection capability supports automatic and emergency drill termination, ensuring secure and controllable drills.

Service Content

Operations and Maintenance Content Implementation Support Services

Operations and maintenance content implementation support services refer to providing technical support, monitoring, chaos drills, troubleshooting, on-site services, and operations and maintenance platform optimization solutions to meet users' needs for operations and maintenance platforms and improve service availability, while ensuring stable system operation.

Service Pricing Service Pricing

Chaos Drills
O&M platform IaC Design and Planning Service
O&M Platform IaC Implementation Service
ITSM Platform Integration Test and Acceptance Service - Professional Edition

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Chaos Drills

Service resilience improvement, fault response capability improvement, and monitoring and alarm timeliness verification

USD/times

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O&M platform IaC Design and Planning Service

This service evaluates your automated service scenarios and requirements through interviews, then crafts IaC specifications and solutions for resource provisioning, environment governance, and account setup.

USD/times

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O&M Platform IaC Implementation Service

Based on design solutions, this service assists you in developing IaC scripts for resource provisioning, account provisioning, security governance, and more. Based on a design solution and the implementation methods, this service can help you perform the following O&M operations: Demonstrate related capabilities to your customers and align with the final effect of delivery capabilities. Analyze your deployment environment, identify the software and hardware dependencies required for the installation, and assist you in resolving issues during the deployment to ensure successful deployment. Upload software packages and code to the installation environment, and install and deploy the software required based on the project implementation solution.

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ITSM Platform Integration Test and Acceptance Service - Professional Edition

Design and execute tests on the interconnection between the O&M platform and the ITSM system, and deliver documents related to the usage, test cases, and test results of the interconnection between the O&M platform and the ITSM system to the customer, including ServiceNow and custodian. The number of services or features cannot exceed seven.

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ITSM Platform Integration Design Service
ITSM Platform Integration Development and Implementation Service
ITSM Plantform Integration Test and Acceptance Service - Basic Edition

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ITSM Platform Integration Design Service

Survey and evaluate the customer's service status and requirements for the ITSM system through interviews. Based on the survey and evaluation results, design the ITSM system interconnection solution, including serviceNow and custodian.

USD/times

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ITSM Platform Integration Development and Implementation Service

Based on the design scheme, assist the customer in developing the capability of interconnecting the O&M platform with the ITSM system, and assist the customer in joint commissioning when interconnecting with the ITSM system to achieve successful interconnection based on the design scheme, including serviceNow and custodian.

USD/times

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ITSM Plantform Integration Test and Acceptance Service - Basic Edition

Design and execute tests for the interconnection between the O&M platform and the ITSM system, and deliver documents related to the usage, test cases, and test results of the interconnection between the O&M platform and the ITSM system to the customer, including ServiceNow and custodian. A maximum of three services or features are provided.

USD/times

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Service Process

Submitting a service request

Day N

Communication and confirmation on requirements

Day N+3

Order confirmation

Day N+10

Service delivery and implementation

Service acceptance

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