Deterministic O&M Management Service

The expert technical team provides remote or onsite O&M support for the O&M platform and cloud services and O&M technology improvement services to help customers better use the O&M platform and services.

Application Scenarios

Application Managed Service (AMS)

Provides unified O&M management for customers, solving problems such as difficult coordination, management, and low efficiency of routine O&M.

O&M Technical Improvement Service

Provides development support, module and app optimization, and operations in terms of platform and resource.

Service Highlights

Low O&M Costs

This reduces the pressure of increasing the customer's own manpower and reduces the investment in the O&M system, tool deployment, and team building.

Follow-up Throughout the Process

Work closely with the global ecosystem O&M center of HUAWEI CLOUD to handle faults and complete closed-loop management of major problems.

Quick Problem Recovery

O&M engineers have rich troubleshooting experience, have a comprehensive understanding of the O&M platform and HUAWEI CLOUD solutions, and are proficient in using multiple O&M analysis tools to help quickly rectify faults.

Quick Resource Coordination

As the single contact person of Huawei service, O M engineers can quickly coordinate Huawei internal resources from trouble ticket creation to problem resolution and accelerate problem resolution.

Service Content

Application Managed Service AMS

Customers use multi-cloud vendor resources. Routine O&M is difficult to coordinate, manage, and inefficient. In addition, after customers' services are migrated to the cloud, there is no professional O&M team for the basic application environment. HUAWEI CLOUD can provide professional O&M services to ensure customer service stability and detect faults in a timely manner. Quickly detect, demarcate, and rectify faults.

O&M Technical Improvement Service

O&M Technical Improvement Service provides customers with a range of services, including: optimization of metrics on the O&M platform and technical support for fault management, chaos drills, release management, observability enhancements, production readiness reviews, risk assessments during system running, and service availability measurements.

Service Pricing Service Pricing

Application Agent Maintenance
O&M Technical Improvement Service

O&M Platform Application O&M Hosting (24/7)

The service provides remote application hosting capabilities for customer applications within the service period. The capabilities include 24/7 monitoring for customer applications based on customer logs, metrics, and alarms; responding to alarms in the customer production environment based on the preset plans; tracking production faults; and managing the entire lifecycle.

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O&M Platform Application O&M Hosting (24/7)

Region

Outside China 1

USD/20 instances/year

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O&M Platform Application Hosting Incremental Service (24/7)

The service provides remote application hosting capabilities for the customer's new applications or those with capacity expansion. The capabilities include 24/7 monitoring of customer applications based on customer logs, metrics, and alarms; responding to alarms in the customer production environment based on preset plans; tracking production faults; and managing the entire lifecycle.

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O&M Platform Application Hosting Incremental Service (24/7)

Region

Outside China 1

USD/single Instance/month

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Chaos Drill Technical Support Service

Professional Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of medium-scale enterprises.

Enterprise Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of large-scale enterprises.

Premium Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, drill operation mechanism, and drill training for the O&M of large-scale enterprises.

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Chaos Drill Technical Support Service

Professional Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of medium-scale enterprises.

Enterprise Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of large-scale enterprises.

Version

Professional Edition

Region

Outside China 1

USD/set

Buy Now

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Service Process

Submitting a service request

Nth day when the service process is submitted

Communication and confirmation on requirements

Day N+3

Order confirmation

Day N+10

Deterministic O&M Management Service