Deterministic O&M Management Service

The expert technical team provides remote or onsite O&M support for the O&M platform and cloud services and O&M technology improvement services to help customers better use the O&M platform and services.

Application Scenarios

Application Managed Service (AMS)

Provides unified O&M management for customers, solving problems such as difficult coordination, management, and low efficiency of routine O&M.

O&M Technical Improvement Service

Provides development support, module and app optimization, and operations in terms of platform and resource.

Infrastructure Management Service (IMS)

Enhancing a company's operational efficiency, reliability, and security through efficient infrastructure management services.

Service Highlights

Low O&M Costs

This reduces the pressure of increasing the customer's own manpower and reduces the investment in the O&M system, tool deployment, and team building.

Follow-up Throughout the Process

Work closely with the global ecosystem O&M center of HUAWEI CLOUD to handle faults and complete closed-loop management of major problems.

Quick Problem Recovery

O&M engineers have rich troubleshooting experience, have a comprehensive understanding of the O&M platform and HUAWEI CLOUD solutions, and are proficient in using multiple O&M analysis tools to help quickly rectify faults.

Quick Resource Coordination

As the single contact person of Huawei service, O M engineers can quickly coordinate Huawei internal resources from trouble ticket creation to problem resolution and accelerate problem resolution.

Service Content

Application Managed Service (AMS)

Customers use multi-cloud vendor resources. Routine O&M is difficult to coordinate, manage, and inefficient. In addition, after customers' services are migrated to the cloud, there is no professional O&M team for the basic application environment. HUAWEI CLOUD can provide professional O&M services to ensure customer service stability and detect faults in a timely manner. Quickly detect, demarcate, and rectify faults.

O&M Technical Improvement Service

O&M Technical Improvement Service provides customers with a range of services, including: optimization of metrics on the O&M platform and technical support for fault management, chaos drills, release management, observability enhancements, production readiness reviews, risk assessments during system running, and service availability measurements.

Infrastructure Management Service (IMS)

Enhancing a company's operational efficiency, reliability, and security through efficient infrastructure management services.

Service Pricing Service Pricing

Application Managed Service (AMS)
O&M Technical Improvement Service
Infrastructure Management Service (IMS)

O&M Platform Application O&M Hosting (24/7)

The service provides remote application hosting capabilities for customer applications within the service period. The capabilities include 24/7 monitoring for customer applications based on customer logs, metrics, and alarms; responding to alarms in the customer production environment based on the preset plans; tracking production faults; and managing the entire lifecycle.

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O&M Platform Application O&M Hosting (24/7)

Region

Outside China 1

USD/20 instances/year

Buy Now

O&M Platform Application Hosting Incremental Service (24/7)

The service provides remote application hosting capabilities for the customer's new applications or those with capacity expansion. The capabilities include 24/7 monitoring of customer applications based on customer logs, metrics, and alarms; responding to alarms in the customer production environment based on preset plans; tracking production faults; and managing the entire lifecycle.

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O&M Platform Application Hosting Incremental Service (24/7)

Region

Outside China 1

USD/single Instance/month

Buy Now

O&M platform application hosting (5*8)

The service provides remote application hosting capabilities for customer applications within the service period. The capabilities include 8/5 monitoring of customer applications based on customer logs, metrics, and alarms; responding to alarms in the customer production environment based on preset plans; tracking production faults; and managing the entire lifecycle.

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O&M platform application hosting (5*8)

Region

Outside China 1

USD/20 instances/year

Buy Now

O&M platform application hosting incremental service (5*8)

The service provides remote application hosting capabilities for the customer's new applications or those with capacity expansion. The capabilities include 8/5 monitoring of customer applications based on customer logs, metrics, and alarms; responding to alarms in the customer production environment based on preset plans; tracking production faults; and managing the entire lifecycle.

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O&M platform application hosting incremental service (5*8)

Region

Outside China 1

USD/single instance/month

Buy Now

Chaos Engineering Drill Service Basic Edition

The chaos engineering drill service helps users verify potential risks of the system online. The drill service covers the entire process, including fault mode identification and construction, drill risk analysis and control, emergency plan formulation, fault injection, fault recovery, and review. Help users build the system capability of chaos engineering: Build the fault mode library and weapon library, verify the effectiveness of emergency plans, improve the fast fault recovery capability of the OM team, continuously practice and optimize the emergency system, organize emergency capabilities, and improve the system resilience and reliability.

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Chaos Engineering Drill Service Basic Edition

Region

Outside China 1

USD/single

Buy Now

Chaos Engineering Drill Service Incremental Package

The service content is the same as that of the basic version of the chaos engineering drill service. The service is purchased together with the basic package to expand the service scope. This service is applicable to the scenario where the number of drill scenarios exceeds 5. An incremental package is purchased as required for each drill scenario.

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Chaos Engineering Drill Service Incremental Package

Region

Outside China 1

USD/single

Buy Now

O&M Platform Chaos Engineering Drill Service

Empowers you to identify potential risks in your systems online. This full-process fault drill service covers every critical phase, including failure mode identification and construction, drill risk analysis and control, contingency plan formulation, fault injection, fault rectification, and drill review. By using this service, you can enhance your chaos engineering system capabilities, develop failure mode libraries, and verify the effectiveness of your custom contingency plans.

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O&M Platform Chaos Engineering Drill Service

Region

Outside China 1

USD/set

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O&M Platform Fault Management managed service

Is backed by the extensive experience of Huawei Cloud experts learned from years of best practices of cloud service O&M on Huawei Cloud. This service analyzes pain points of your core applications, manages the corresponding faults in fault trees, develops contingency plans tailored for your services, and verifies the faults through chaos drills; helping you improve fault rectification efficiency.

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O&M Platform Fault Management managed service

Region

Outside China 1

USD/set

Buy Now

O&M Platform Release Management Optimization Implementation Services

Analyzes process risks, sorts out standard SOPs, and provides optimization recommendations based on single change scenarios, such as software or configuration change.

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O&M Platform Release Management Optimization Implementation Services

Analyzes process risks, sorts out standard SOPs, and provides optimization recommendations based on single change scenarios, such as software or configuration change.

Region

Outside China 1

USD/set

Buy Now

O&M Platform Release Management Onsite Support Service

Standard Package: Helps you oversee change review management, organize change backtracking, distill actionable insights from changes, deliver support for major changes, and manage change projects. Each standard package contains a maximum of 100 applications.

Add-on Package: The service content is the same as that of the standard package. It is delivered to meet service demands of deploying over 100 applications, surpassing the capabilities of the standard package. Each add-on package contains a maximum of 10 applications.

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O&M Platform Release Management Onsite Support Service

Version

Standard Package

Region

Outside China 1

USD/set

Buy Now

O&M Platform Application Hosting Implementation Service

Manages resources and applications within customers' application O&M scope on the O&M platform. A maximum of 100 instances can be managed. The scope of management covers resource management, account hosting, log collection, and monitoring configuration.

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O&M Platform Application Hosting Implementation Service

Region

Outside China 1

USD/set

Buy Now

O&M Platform Application Hosting Implementation Incremental Service

Manages and connects to incremental services and resources of customers to meet O&M requirements.

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O&M Platform Application Hosting Implementation Incremental Service

Manages and connects to incremental services and resources of customers to meet O&M requirements.

Region

Outside China 1

USD/instances

Buy Now

O&M platform PRR Governance Service

Helps customers carry out production readiness review (PRR) activities using O&M tools, specify the corresponding review process, and develop PRR review sub-items, content description, and evaluation criteria for corresponding services. Helps customers implement automatic development related to online review, conduct PRRs on actual businesses, and provides review results.

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O&M platform PRR Governance Service

Region

Outside China 1

USD/set

Buy Now

O&M Platform Runtime Risk Assessment and Governance Service

Customizes the standard process of risk assessment for customers' runtime businesses based on O&M tools, and customizes the information and detection standards for risk assessment sub-items. Automates some assessment-related operations, assesses risks of actual businesses, and provides assessment results.

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O&M Platform Runtime Risk Assessment and Governance Service

Region

Outside China 1

USD/set

Buy Now

O&M Platform Service Availability Measurement and Governance Service

Formulates service level objectives (SLOs) for customers' products, develops service level indicator (SLI) items and baseline data, and monitors the SLOs or SLIs based on the customers' actual business and O&M tools.

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O&M Platform Service Availability Measurement and Governance Service

Region

Outside China 1

USD/set

Buy Now

O&M Platform Development Support Service

Junior O&M Engineer：Provide basic development support services to customers, such as SDK/API usage support and Demo presentations, guidance on setting up development environments, and guidance throughout the application development process.

Intermediate O&M Engineer：Provide development support to customers during the application migration and transformation process, including migration and adaptation support for applications or data on the O&M platform.

Senior O&M Engineer：Provide development support services to customers when developing generic components on the O&M platform.

Senior Technical Account Manager：Provide professional development support services to customers during the application development process.

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O&M Platform Development Support Service

Senior O&M Engineer：Provide development support services to customers when developing generic components on the O&M platform.

Senior Technical Account Manager：Provide professional development support services to customers during the application development process.

Version

Junior O&M Engineer

Region

Outside China 1

USD/person/day

Buy Now

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Chaos Drill Technical Support Service

Professional Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of medium-scale enterprises.

Enterprise Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of large-scale enterprises.

Premium Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, drill operation mechanism, and drill training for the O&M of large-scale enterprises.

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Chaos Drill Technical Support Service

Professional Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of medium-scale enterprises.

Enterprise Edition: Failure mode library, fault drills drill process design, drill plan arrangement, drill report suggestions, and drill operation mechanism for the O&M of large-scale enterprises.

Version

Professional Edition

Region

Outside China 1

USD/set

Buy Now

查看更多收起

Assisted O&M Service

Basic - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

Basic - Server add-on package - 100 servers: O&M services for cloud platforms and cloud services. For every extra 1 to 100 servers in excess of the first 100 servers, an add-on package will be added.

Basic - Advanced cloud service add-on package - 5 services: O&M services for cloud platforms and cloud services. For every extra one to five advanced services in excess of the first five advanced services, an add-on package will be added.

Advanced - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

Advanced - Server add-on package - 100 servers: O&M services for cloud platforms and cloud services. For every extra 1 to 100 servers in excess of the first 100 servers, an add-on package will be added.

Advanced - Advanced cloud service add-on package - 5 services: O&M services for cloud platforms and cloud services. For every extra one to five advanced services in excess of the first five advanced services, an add-on package will be added.

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Assisted O&M Service

Basic - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

Basic - Server add-on package - 100 servers: O&M services for cloud platforms and cloud services. For every extra 1 to 100 servers in excess of the first 100 servers, an add-on package will be added.

Advanced - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

Version

Basic - Standard package - 100 servers

Region

Outside China 1

Buy Now

On-Site Assisted O&M Service

On-site O&M services for cloud platforms and cloud services, which is assessed by project separately.

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On-Site Assisted O&M Service

On-site O&M services for cloud platforms and cloud services, which is assessed by project separately.

Region

Outside China 1

USD/yearly

Buy Now

O&M platform assistance service

Basic package: Customers need Assisted O&M Service (Basic).

Incremental intermediate package: Customers need Assisted O&M Service (Add-on Standard Package).

Incremental advanced package: Customers need Assisted O&M Service (Add-on Advanced Package).

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O&M platform assistance service

Basic package: Customers need Assisted O&M Service (Basic).

Incremental intermediate package: Customers need Assisted O&M Service (Add-on Standard Package).

Incremental advanced package: Customers need Assisted O&M Service (Add-on Advanced Package).

Version

Basic package - monthly

Region

Outside China 1

USD

Buy Now

O&M platform managed service

Basic package: Customers need Managed O&M Service (Basic Package).

Incremental intermediate package: Customers need Managed O&M Service (Add-on Medium Package).

Incremental advanced package: Customers need Managed O&M Service (Add-on Advanced Package).

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O&M platform managed service

Basic package: Customers need Managed O&M Service (Basic Package).

Incremental intermediate package: Customers need Managed O&M Service (Add-on Medium Package).

Incremental advanced package: Customers need Managed O&M Service (Add-on Advanced Package).

Version

Basic package - monthly

Region

Outside China 1

USD

Buy Now

Dedicated O&M Manager

Intermediate: Customers need Dedicated O&M Manager (Middle-level).

Senior: Customers need Dedicated O&M Manager (Senior).

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Dedicated O&M Manager

Intermediate: Customers need Dedicated O&M Manager (Middle-level).

Senior: Customers need Dedicated O&M Manager (Senior).

Version

Intermediate - monthly

Region

Outside China 1

USD

Buy Now

Equipment room relocation

Small-scale: Small-scale enterprises with fewer than 100 devices

Medium-scale: Medium-scale enterprises with 100 to 500 devices

Large-scale: Large-scale enterprises with more than 500 devices

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Equipment room relocation

Small-scale: Small-scale enterprises with fewer than 100 devices

Medium-scale: Medium-scale enterprises with 100 to 500 devices

Large-scale: Large-scale enterprises with more than 500 devices

Scale

Small-scale

Region

Outside China 1

USD/time

Buy Now

Managed O&M Service

Basic - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

Basic - Server add-on package - 100 servers: O&M services for cloud platforms and cloud services. For every extra 1 to 100 servers in excess of the first 100 servers, an add-on package will be added.

Advanced - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

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Managed O&M Service

Basic - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

Basic - Server add-on package - 100 servers: O&M services for cloud platforms and cloud services. For every extra 1 to 100 servers in excess of the first 100 servers, an add-on package will be added.

Advanced - Standard package - 100 servers: O&M services for cloud platforms and cloud services. Minimum: 100 servers (billed for 100 servers if less than 100)

Version

Basic - Standard package - 100 servers

Region

Outside China 1

USD/yearly

Buy Now

On-Site Managed O&M Service

On-site O&M services for cloud platforms and cloud services, which is assessed by project separately.

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On-Site Managed O&M Service

On-site O&M services for cloud platforms and cloud services, which is assessed by project separately.

USD/yearly

Buy Now

查看更多收起

Service Process

Submitting a service request

Nth day when the service process is submitted

Communication and confirmation on requirements

Day N+3

Order confirmation

Day N+10

Deterministic O&M Management Service