Support Plan
|
Item |
Basic |
|---|---|
|
Service Support |
24x7 via service tickets support |
|
Technical Support |
N/A |
|
Case Severity and Response Time |
N/A |
|
Priority |
N/A |
|
Designated Technical Account Manager(TAM) |
N/A |
|
Key Event Assurance |
N/A |
|
Cloud Product Architecture Consulting |
N/A |
|
Monthly Service Report |
N/A |
|
Training |
Online video courses |
|
Pricing Standard |
Free |