云运维中心实施支持服务_专业服务-华为云

为客户业务建设提供最佳运维服务，让客户高质量的使用运维平台能力，保障现网业务长期持续的稳定可靠

适用场景

业务服务韧性提升

从客户实际业务场景出发，按照风险分析、应急预案、演练执行、复盘改进4个维度，同时结合工具能力，端到端识别客户服务韧性问题

故障响应能力提升

明确标准化事件处理流程，通过响应预案提升事件处理效率

验证监控告警时效

通过故障注入，验证监控指标是否准确，监控维度是否完善，告警阈值是否合理，提升监控告警的准确性和时效性

业务服务韧性提升

从客户实际业务场景出发，按照风险分析、应急预案、演练执行、复盘改进4个维度，同时结合工具能力，端到端识别客户服务韧性问题

故障响应能力提升

明确标准化事件处理流程，通过响应预案提升事件处理效率

验证监控告警时效

通过故障注入，验证监控指标是否准确，监控维度是否完善，告警阈值是否合理，提升监控告警的准确性和时效性

服务优势

全流程演练能力

以华为云成熟产品和实践经验为基础，平台覆盖从风险识别到演练排期、执行和复盘、改进闭环的全部在线流程

丰富的故障注入能力

拥有对云主机、云原生、华为云中间件服务、Java应用等场景分类的故障注入能力，经过多年混沌工程的实践检验

安全演练能力

演练场景故障注入支持自动终止和紧急终止，确保演练安全可控

服务内容

运维内容实施支持服务

运维内容实施支持服务旨在确保系统稳定运行下根据客户业务和架构特点，通过提供技术支持、监控、混沌演练、故障排除、驻场服务以及运维平台优化方案，以满足用户对运维平台的需求和提升服务可用性

服务价格服务价格

混沌演练实施支持服务

业务服务韧性提升、故障响应能力提升、验证监控告警时效

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混沌演练实施支持服务

业务服务韧性提升、故障响应能力提升、验证监控告警时效

USD/次

立即购买

运维平台IaC设计与规划服务

通过访谈的形式调研评估客户自动化的业务场景、需求评估，根据调研评估的结果，设计IaC在资源发放、账号发放、安全治理方面的规范和方案

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运维平台IaC设计与规划服务

通过访谈的形式调研评估客户自动化的业务场景、需求评估，根据调研评估的结果，设计IaC在资源发放、账号发放、安全治理方面的规范和方案

USD/次

立即购买

运维平台IaC实施服务

根据设计方案，协助客户开发IaC脚本，包括资源发放、账号发放、安全治理；根据设计方案和实现，给客户演示相关能力，对齐交付能力的最终效果；分析客户部署环境，识别安装需要的软件依赖和硬件依赖，协助客户在部署过程中解决问题，保障部署成功；上传软件包和代码到安装环境，并根据项目实施方案，安装并部署客户所需的软件

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运维平台IaC实施服务

USD/次

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ITSM平台集成测试验收服务-专业版

对运维平台对接ITSM系统进行测试设计和测试执行，将运维平台对接ITSM系统的使用方法、测试用例、测试结果等相关的文档交付给客户，包括ServiceNow、custodian等，不超过七个服务或特性

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ITSM平台集成测试验收服务-专业版

USD/次

立即购买

ITSM平台集成设计服务

通过访谈的形式调研评估客户的业务情况和对ITSM系统的诉求,根据调研评估的结果，设计ITSM系统相关对接的方案，包括serviceNow、custodian等

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ITSM平台集成设计服务

通过访谈的形式调研评估客户的业务情况和对ITSM系统的诉求,根据调研评估的结果，设计ITSM系统相关对接的方案，包括serviceNow、custodian等

USD/次

立即购买

ITSM平台集成开发与实施服务

根据设计方案，协助客户开发运维平台对接ITSM系统的能力，协助客户在对接ITSM时进行联调，实现按设计方案对接成功，包括serviceNow、custodian等

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ITSM平台集成开发与实施服务

根据设计方案，协助客户开发运维平台对接ITSM系统的能力，协助客户在对接ITSM时进行联调，实现按设计方案对接成功，包括serviceNow、custodian等

USD/次

立即购买

ITSM平台集成测试验收服务-基础版

对运维平台对接ITSM系统进行测试设计和测试执行，将运维平台对接ITSM系统的使用方法、测试用例、测试结果等相关的文档交付给客户，包括ServiceNow、custodian等，不超过三个服务或特性

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ITSM平台集成测试验收服务-基础版

USD/次

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第N+3日

服务订单确认

第N+10日