隐私保护常见问题

  • What data does Huawei Cloud process?

    Huawei Cloud processes the following types of data:


    • Personal data

    Personal data means any information relating to an identified or identifiable natural person. We collect personal data from you in the course of your interaction with us for various purposes, such as providing you with the Services and maintaining the best operation of the Services. Your interaction with us may include, registering an account with the Website, subscribing to the Services, completing payment with us, contacting us when experiencing (technical) problems, browsing our Website and configuring your settings for your account.

    Huawei Cloud respects and protects your personal data in accordance with the Privacy Statement. Huawei Cloud collects, stores, and uses your personal data in compliance with the data minimization principle, and takes comprehensive measures to secure your personal data.


    • Content data

    Content data refers to data stored or processed during the use of Huawei Cloud services, including but not limited to documents, software, images, and audio and video files.

    You have the ownership and control of your content data and are responsible for the security of the data. Huawei Cloud offers a wide range of services, including Data Encryption Workshop (DEW), to help you improve data security.


  • How does Huawei Cloud use my personal data?

    The Huawei Cloud Privacy Statement describes for what purposes and how we will process your data, and how or why your personal data may be shared with third parties. After obtaining your explicit consent, we will share the data only within the scope of your authorization to the third parties that you have designated. We may disclose your personal data to our associated companies to provide you with transaction, service, or security support.


  • How do I access or control my personal data?

    You shall ensure that the data you submitted is correct. We will try to maintain the accuracy and completeness of your personal data and update such data in a timely manner based on the information you provided.


    You can access or modify the following personal data:

    • Account information. To add or update personal data related to your account, log in to Huawei Cloud and go to the Account Center.

    • Cookies. For details about cookie management, see our Cookie policy.

    • Message. To check unread messages, log in to Huawei Cloud, click the message icon in the upper right corner, and choose Unread Messages. To configure message settings, choose Message Receiving Management.


    For more information about how you access and control personal data, see the Privacy Statement.


  • How does Huawei Cloud protect my personal data?

    We attach great importance to the security of your personal data. We take all appropriate physical, organizational, and technical measures to protect your personal data.


    For example, we use encryption to ensure data confidentiality; use trustworthy protection mechanisms to prevent malicious data attacks; deploy access control mechanisms to ensure that only authorized personnel can access personal data; and raise awareness among employees about the importance of protecting personal data through security and privacy protection training sessions.


    We also incorporate personal data protection management and control measures into the personal data processing lifecycle. You can check our personal data protection practices for more information.


  • Where is my content data stored?

    Huawei Cloud regions and AZs are deployed around the world and offer high-speed global network connections and localized services.


    You can select a region to purchase and deploy services as needed. The region you selected is where your content data is stored. We will never move your content data across regions without your authorization. For example, if you purchase services in the Singapore region, your content data will be stored only in Singapore.


    You can check more information on the Global Products and Services page.


  • What products and technologies does Huawei Cloud offer to protect my content data?

    You can take advantage of the following security products:


    Identity and Access Management (IAM): identity authentication and permission management

    Data Encryption Workshop (DEW): Dedicated HSM, key management, key pair management, secret management, data classification, and data security risk identification

    Data Security Center (DSC): basic data security capabilities, such as data watermark tracing and static data masking.

    You can check out more products under Huawei Cloud's [Security & Compliance] category.


    Huawei Cloud also provides a range of privacy enhancing technologies (PETs) to help you protect personal data.


  • What do I need to do to protect my content data?

    According to Huawei Cloud's shared responsibilities model for data security, Huawei Cloud is responsible for the security and regulatory compliance of the cloud services it provides, and also offers the security features you need to secure data processing, storage, and transfer.

    As for content data, customers have all the rights and obligations, including personal data protection obligations. You must take appropriate measures to protect personal data security and guarantee the rights of data subjects and legal compliance of relevant activities. For more information, see Chapter 3 "Shared Responsibilities in Privacy Protection" in Huawei Cloud Privacy Protection White Paper.


  • How do I check privacy certifications obtained by Huawei Cloud?

    Huawei Cloud has obtained ISO 27018, ISO 27701, and more privacy certifications. You can learn more on the Privacy Certification Center.

    The certifications are available for download.


  • What do I do if I have questions about personal data protection?

    If you have any questions, comments, or suggestions about personal data protection, submit a personal data management request.




    Resources

    Privacy Statement

    Huawei Cloud Privacy Protection White Paper

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