Trustworthy Data Center
Trustworthy Data Center
Data centers are built in geographically secure locations where public facilities are within easy reach, locations generally safe from natural disasters and other risks. Different availability zones (AZs) are physically isolated from each other.
Our full-stack data centers use a mature high reliability architecture that is always evolving. The architecture provides redundancy and protects upper-layer services from data center faults.
We have entire campuses dedicated to our data centers and use an access control system, a video surveillance system, and an infrared system to monitor and control the access to every cabinet unit, ensuring the data centers are physically safe.
Least Privileges Granted
HUAWEI CLOUD grants the minimum access possible to any personnel who need to enter or exit data centers. Before entering any data centers, the personnel must report what they plan to do there, pass strict reviews, and obtain approval. They can only enter allowed areas during approved and scheduled time periods, and their every operation in the data centers are monitored and regulated. Their access permissions will also expire after a predefined period of time.
Routine Permission Review
HUAWEI CLOUD routinely reviews access permissions to data centers and revokes unnecessary permissions to ensure your data is kept safe.
HUAWEI CLOUD data centers use an asset management system to track and record the locations, statuses, and other information about assets throughout their lifecycles. Storage media are strictly managed and controlled. At the end of their lifecycles, they will be degaussed to destroy data and prevent any possible data leakage.
HUAWEI CLOUD data centers use an intrusion detection system to detect and monitor security events. If an intrusion is detected, the system will immediately report an alarm and inform onsite security, helping them quickly respond to the event.
In compliance with laws and regulations, HUAWEI CLOUD data centers monitor and record equipment rooms and other important areas through CCTV surveillance, and keep the surveillance video for a certain period of time for event tracing. The data centers are monitored 24/7 by both on-duty personnel and an automatic security system.
We strictly control our data center quality. Our design, construction, and O&M teams work together to develop and implement management regulations for the entire delivery process, including building design and review, equipment checks before acceptance, construction process control, acceptance unit tests, joint commissioning tests, quality checks and repairs before usage, and O&M and tool standardization. All these make sure the new data centers comply with the high quality design standards, so we have a solid foundation for reliability.
Infrastructure Maintenance and Repair
We have developed a maintenance management system (MMS) and annually formulate preventive maintenance (PM) plans (including forecast maintenance [FM] plans) and other O&M work plans, emergency operations plans (EOPs), Methods of Procedures (MOPs), Standard Operating Procedures (SOPs), and training plans to guide professional, regulation-compliant O&M. We ensure device stability by regularly overhauling equipment, performing routine general inspections, and through self-checks, and expert inspections.
Our experts regularly perform inspections across regions, evaluate data center trustworthiness, and help the data centers improve their work. We also keep improving O&M management processes through a Plan-Do-Check-Act (PDCA) process, always working to improve efficiency.
Infrastructure Service SLAs
We use a data center infrastructure management (DCIM) system and other visualized tool platforms to manage the schedule, workload, and progress of preventative O&M, satisfying customer Service Level Agreements (SLAs).