Support Services

24/7 Support, Intuitive Tools, and Comprehensive Documentation
Power Your Journey to the Cloud

Self Service

Solve common problems efficiently

Service Tickets

Professional engineers solve your technical and service problems

Submit

Presales Support

One-on-one guidance on Huawei Cloud product prices

Getting Started

Full-scenario professional services and solutions

Get a Dedicated TAM with Higher Level Support Plans

Developer

For deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises

Basic technical support
Responses within 12 hours

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Business

For large-scale cloud deployment by large or medium enterprises

24/7 online support
Response within 1 hour

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Enterprise

For massive-scale cloud deployment by large enterprises

24/7 online support by dedicated technical account managers
Response within 15 minutes, proactive risk identification and notification
Launch support

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Developer

For deployment of lab, test, or non-critical cloud production environments by individual users or small-sized enterprises

Basic technical support
Responses within 12 hours

View Details

Business

For large-scale cloud deployment by large or medium enterprises

24/7 online support
Response within 1 hour

View Details

Enterprise

For massive-scale cloud deployment by large enterprises

24/7 online support by dedicated technical account managers
Response within 15 minutes, proactive risk identification and notification
Launch support

View Details

Customized Professional Services for Better Cloud Migration and Use

Cloud Migration Service

Move your workloads to the cloud efficiently and seamlessly

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Cloud Migration Service
Move your workloads to the cloud efficiently and seamlessly

Unlock Dedicated Support

to Safeguard Your Business and Operations

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