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Why Can't I Obtain the Password for Logging In to My Windows ECS Authenticated Using a Key Pair? Symptom A private key cannot be used to obtain the password for logging in to a Windows ECS that is authenticated using a key pair. Possible Causes The password fails to inject using Cloudbase-Init
How Can I Use WinSCP to Transfer Files from a Local Windows Computer to a Linux ECS? Scenarios WinSCP can be used to securely copy-paste files across local and remote computers. Compared with FTP, WinSCP allows you to use a username and password to access the destination server without
How Can I Use SFTP to Transfer Files Between a Local Linux Computer and a Linux ECS? Scenarios You want to use SFTP to transfer files between a local Linux computer and a Linux ECS. The following uses CentOS as an example. Procedure Log in to the ECS as user root. Run the following
Why Does an ECS Fail to Be Remotely Connected Using RDP and Internal Error Code 4 Is Displayed? Symptom An internal error is displayed when you log in to a Windows ECS and you fail to connect to the ECS remotely. Generally, this problem occurs because the Remote Desktop Services is
What Should I Do If I Cannot View Data After Logging In to an ECS Using VNC? After you log in to an ECS using VNC and view data, for example, play videos or run the cat command to view large files in Linux OSs, VNC may become unavailable due to the high memory usage of the browser
What Should I Do If Executing a Driver Installation Script Failed on an ECS Running CentOS 5? Scenarios After executing the script for installing the Virtio driver on an ECS running CentOS 5, users cannot determine whether the driver has been successfully installed. This section describes
How Can I Use OBS to Transfer Files from a Local Windows Computer to a Windows ECS? Scenarios Through an intranet, an ECS can access OBS in which any type of data can be stored. After storing data such as images and videos in OBS, you can access OBS from the ECS and download data
How Can I Use SCP to Transfer Files Between a Local Linux Computer and a Linux ECS? Scenarios You want to use SCP to transfer files between a local Linux computer and a Linux ECS. Procedure Log in to the management console. On the Elastic Cloud Server page, obtain the EIP bound to
How Can I Use FTP to Transfer Files Between a Local Linux Computer and a Linux ECS? Scenarios You want to use FTP on a local Linux computer to transfer files between the computer and a Linux ECS. Prerequisites You have enabled FTP on the target ECS. If you have not enabled FTP, check
What Should I Do If Attaching a Disk to a Windows ECS Failed But There Are Still Available Device Names? Symptom On the Windows ECS details page, the system displays a message indicating that at most n more disks can be attached to the ECS. However, after you clicked Attach Disk,
How Can I Rectify the Fault That May Occur on a Linux ECS with an NVMe SSD Disk Attached? Symptom When a Linux ECS with an NVMe SSD disk attached, such as a P1 ECS, becomes faulty, you must contact the administrator to remotely rebuild the ECS again. If automatic NVMe SSD disk attachment
Why Are Disk Error Logs Printed After a Disk Attached to an ECS Is Formatted with the ext4 File System? Symptom When a VBD disk is attached to an ECS and the partition is in ext4 format, the following log may be displayed on the console: blk_update_request: operation not supported
What Should I Do If the One-Click Password Reset Plug-ins Installed on a Linux ECS Fail to Be Started? Scenarios The one-click password reset plug-ins installed on a Linux ECS fail to be started. Symptom When a user ran sudo sh setup.sh to install one-click password reset plug-ins
What Should I Do If I Cannot Create Connections for a VPN Gateway That Has No Bandwidth Information? If a Classic VPN gateway has no bandwidth information, the VPN is of the earlier edition. This type of VPN cannot be created on the cloud anymore. Only one VPN connection can be created
What Should I Do If I Cannot Create Connections for a VPN Gateway That Has No Bandwidth Information? If a Classic VPN gateway has no bandwidth information, the VPN is of the earlier edition. This type of VPN cannot be created on the cloud anymore. Only one VPN connection can be created
How Do I Unblock the Access That Has Been Automatically Blocked Due to the Threshold-Overtopped Attack Traffic? The black hole lasts 30 minutes by default. However, this duration may vary based on the number of black holes triggered within the current day and the peak attack traffic
What Should I Do If an ECS Cannot Connect to an RDS DB Instance Through a Private Network? Perform the following steps to identify the problem: Check whether the ECS and RDS DB instances are located in the same VPC. If they are in the same VPC, go to 2. If they are in different VPCs
What Should I Do If an ECS Error Occurs When I Create and Deploy a Component on a VM? Symptom The ECS service may be unavailable when you create and deploy a component on a ServiceStage VM. For example, calling the ECS interface times out during component deployment, and the following
How Do I Delete My Account That Has Already Joined the Cloud Solution Provider Program? An account that has joined the Cloud Solution Provider Program cannot be deleted. Once your identity as a cloud solution provider expires, the corresponding account will become invalid but cannot
Why Does Login Fail When an Account That Has Mobile OTP Application Bound Is Used to Log In? Symptom When you log in to a CBH system using an account bound with a mobile OTP, the message "You cannot log in to the system using the mobile token. Try other login methods" is displayed
