Service Assurance

24/7 Service Support

If you need assistance with HUAWEI CLOUD services, please submit a service ticket or call our hotline +86-4000-955-988. Contact Us

After-Sales Support Scope

5-Day Full Refund

If you are not satisfied with a prepaid product after purchase, you can apply for a full refund within five days of the purchase. Call our hotline at +86-4000-955-988 (available Monday to Friday, 9 AM to 6 PM GMT+08:00).


  • Submit a refund request.
  • Review and
    confirm the request.
  • Generate a
    refund receipt.
  • Complete the refund.

Fault Compensation Policy

If the HUAWEI CLOUD service platform causes a fault that makes your cloud services unavailable, we will compensate you with 100 times the cost of the fault duration.

If a fault occurs, contact our hotline for assistance at +86-4000-955-988 (available Monday to Friday, 9 AM to 6 PM GMT+08:00). If you are eligible for compensation under the conditions of the Service Level Agreement (SLA) for the associated product, submit a compensation application within seven days of the fault.