Question Answering Bot

Question Answering Bot (QABot) helps enterprises quickly build, publish, and manage intelligent Q&A bots.

Fees start as low as ¥0.01 per API call for commercial services.

Product Advantages
  • Quick Builds

    Provides tools and online operation interfaces to accelerate knowledge base building, knowledge mining, and model training.

  • Leading Algorithms

    Uses industry-leading AI algorithms and Natural Language Processing (NLP) algorithms that integrate deep learning and traditional algorithms to build the core engine.

  • Automated Learning

    Enables bots to learn and train themselves based on user feedback. The more the bots are used, the more accurate they become.

  • Self-Service

    Provides a full-lifecycle management interface for the knowledge base. You can add, delete, modify, and query knowledge bases, and manually debug the bot algorithm model.

Application Scenarios
  • Automated Q&A

  • Agent Assistant

  • Pre-sales Consulting

Automated Q&A

Automated Q&A

Automated, highly accurate handling of customer questions across a wide range of scenarios, such as after-sales support, questions on use, and troubleshooting. Bots can handle anywhere from 30-80% of the questions depending on the situation, saving you big on labor costs.

Advantages

High Matching Precision

Adopts intelligent semantic matching engines integrated with ML, information retrieval, and DL to ensure high Q&A precision and improve user satisfaction.

Knowledge Closed-Loop

Uses technologies like text mining and association rules to learn domain knowledge from multiple sources, such as logs and operation records, thereby enriching the Q&A knowledge base and improving Q&A performance.

Agent Assistant

Agent Assistant

Improves productivity and customer satisfaction with real-time analysis and helps on improving the interaction between agents in the call center and customers. During a call, the bot automatically extracts keywords, coils problems, searches for and displays the best answers to matching semantics, and provides real-time support for agents.

Advantages

Real-Time Support

Offers real-time support for human agents by attempting to understand customer questions and matching the answers with high relevancy.

Improved Efficiency & Satisfaction

Enables human agents to answer customers' questions at a faster speed.

Pre-sales Consulting

Pre-sales Consulting

Builds product knowledge bases in robots to automatically answer questions from potential customers about products and services and can even be built to explain product features and provide comparisons on related products.

Advantages

Service for More Customers

Is available 24/7 and seamlessly hands off unsolved questions to sales specialists for timely reply.

Full-Functional APIs

Provides full-function APIs to allow enterprises or ISVs to easily integrate or embed bot capabilities in their existing systems.

Functions

  • Automated Reply

    Provides capabilities such as question answering, similar question mining, search tips, and seamless switchover to manual service with leading AI algorithms.

  • Tools Platform

    Provides domain knowledge mining and knowledge base building experiment platforms to add intelligence and convenience.

  • Operation Analysis

    Collects and analyzes operation data, collects statistics on hot issues, and explores trends with the data collected and analyzed by the bots.

Automated Reply

Tools Platform

Operation Analysis

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