Cutting-Edge Technologies Support
Adopts the cutting-edge natural language understanding (NLU) technology and machine learning algorithms.
Automatically analyzes all customer service conversations without your manual sampling.
Easy To Use
Allows you to customize speech analysis rules and alerting categories through the user-friendly GUI.
"Customer First" Design Philosophy
Improves quality inspection efficiency by evaluating customer satisfaction, identifying complaints, and discovering important feedback.
Provides comprehensive and reliable quality inspection services for the call center. Provides intelligent batch analysis of mass recording data in combination with voice recognition and natural language processing technology.
Real-Time Audits on Agents
Provides real-time quality control functions during conversations between agents and customers with utilities able to judge customer emotion and remind the agent to pay attention to proper etiquette and word choices.
Users can customize multiple keywords and semantic rules to check whether customer service processes are properly aligned.
Automatically detects the mood and speed of the speaker during a call and enriches the dimensions of interaction analysis.
Provides multi-dimensional statistical reports to identify user complaints in a timely manner, improving problem discovery capabilities and mining of high-value information.