Service Privileges

Support Plan Comparison

Terms & Conditions

活动对象:华为云电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动时间: 2020年8月12日-2020年9月11日

活动期间,华为云用户通过活动页面购买云服务,或使用上云礼包优惠券在华为云官网新购云服务,累计新购实付付费金额达到一定额度,可兑换相应的实物礼品。活动优惠券可在本活动页面中“上云礼包”等方式获取,在华为云官网直接购买(未使用年中云钜惠活动优惠券)或参与其他活动的订单付费金额不计入统计范围内;

活动对象:华为云电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动对象:华为云电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动时间: 2020年8月12日-2020年9月11日

活动期间,华为云用户通过活动页面购买云服务,或使用上云礼包优惠券在华为云官网新购云服务,累计新购实付付费金额达到一定额度,可兑换相应的实物礼品。活动优惠券可在本活动页面中“上云礼包”等方式获取,在华为云官网直接购买(未使用年中云钜惠活动优惠券)或参与其他活动的订单付费金额不计入统计范围内;

活动对象:华为云电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动对象:华为云电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动时间: 2020年8月12日-2020年9月11日

活动期间,华为云用户通过活动页面购买云服务,或使用上云礼包优惠券在华为云官网新购云服务,累计新购实付付费金额达到一定额度,可兑换相应的实物礼品。活动优惠券可在本活动页面中“上云礼包”等方式获取,在华为云官网直接购买(未使用年中云钜惠活动优惠券)或参与其他活动的订单付费金额不计入统计范围内;

活动对象:华为云电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

Item

Basic

Standard

Premier

Service Support

24x7 via service tickets support

24x7 via service tickets and phone support

24x7 via service tickets and phone support

Technical Support

N/A

24x7 via service tickets and phone support

(30 service tickets a month)

24x7 via service tickets and phone support

Case Severity and Response Time

N/A

Production system unavailable < 30 minutes

Production system exceptions < 3 hours

System exceptions < 8 hours

General guidance < 16 hours

Core production system unavailable < 15 minutes

Production system unavailable < 30 minutes

Production system exceptions < 3 hours

System exceptions < 8 hours

General guidance < 16 hours

Priority

N/A

Normal

High

Designated Technical Account Manager(TAM)

N/A

N/A

A designated TAM is at your service, who expedites urgent cases and provides proactive services.

Key Event Assurance

N/A

Four natural days of event assurance each year (requested in full days each time)

Eight natural days of event assurance each year (requested in full days each time)

Cloud Product Architecture Consulting

N/A

Four working days of cloud product architecture consulting each year (requested in full days each time)

Eight working days of cloud product architecture consulting each year (requested in full days each time)

Monthly Service Report

N/A

N/A

Cloud product usage report (coming soon)

Training

Online video courses

An organized training online each month

An organized training online each month, and a Telepresence training each year

Pricing Standard

Free

$1,250 month

Price for additional service tickets: $250 for every 10 service tickets

$2,300 /month

Service Support

Basic

24x7 via service tickets support

Standard

24x7 via service tickets and phone support

Premier

24x7 via service tickets and phone support

Technical Support

Basic

N/A

Standard

24x7 via service tickets and phone support

(30 service tickets a month)

Premier

24x7 via service tickets and phone support

Case Severity and Response Time

Basic

N/A

Standard

Production system unavailable < 30 minutes

Production system exceptions < 3 hours

System exceptions < 8 hours

General guidance < 16 hours

Premier

Core production system unavailable < 15 minutes

Production system unavailable < 30 minutes

Production system exceptions < 3 hours

System exceptions < 8 hours

General guidance < 16 hours

Priority

Basic

N/A

Standard

Normal

Premier

High

Designated Technical Account Manager(TAM)

Basic

N/A

Standard

N/A

Premier

A designated TAM is at your service, who expedites urgent cases and provides proactive services.

Key Event Assurance

Basic

N/A

Standard

Four natural days of event assurance each year (requested in full days each time)

Premier

Eight natural days of event assurance each year (requested in full days each time)

Cloud Product Architecture Consulting

Basic

N/A

Standard

Four working days of cloud product architecture consulting each year (requested in full days each time)

Premier

Eight working days of cloud product architecture consulting each year (requested in full days each time)

Monthly Service Report

Basic

N/A

Standard

N/A

Premier

Cloud product usage report (coming soon)

Training

Basic

Online video courses

Standard

An organized training online each month

Premier

An organized training online each month, and a Telepresence training each year

Pricing Standard

Basic

Free

Standard

$1,250 month

Price for additional service tickets: $250 for every 10 service tickets

Premier

$2,300 /month