确定性运维管理服务

基于华为云上SRE优秀实践，提供一站式运维托管服务，协助客户构建高度确定性运维能力，为客户提供稳定可靠的基础设施管理服务

适用场景

无运维团队

企业现阶段还未组建云平台和云服务运维团队，需要由华为协助运维，节约客户运维成本

有团队但能力积累不足

企业初步组建了运维团队，但运维技能和经验不足，需要由华为协助运维，同时帮助企业构筑运维能力

安全与合规性短板

原CloudScope Region安全组件缺乏高级威胁检测，安全团队处理告警时间过长

专属云运维平台cloudscope交付

客户购买的专属运维平台版本的内容建设、软件部署和交付

服务优势

技术不是障碍而是助力

依托华为运维专业服务

快速引入新技术、新服务，牵引技术创新

引入厂商专业工具，实现运维数字化，资源关系一目了然

实现版本的平稳更新

引入厂家运维经验，实现故障快速恢复，提升系统可靠性

人员聚焦价值快速成长

依托华为运维专家

快速补齐专业人员缺口

实现人员赋能

华为专家7*24小时监控

客户自身运维人员将精力投入企业规范、业务规划、云运营等高附加值活动，提升组织影响力

可靠的解决方案

通过多年的实战经验，基于华为平台和多个最佳实践，针对数字化转型和企业软件性能诊断、优化提供专业可靠的解决方案

服务内容

基础设施管理（IMS）

针对部分企业核心业务CloudScope部署于公有云平台，随着业务规模全球化扩张、安全威胁升级、政务合规问题以及市场竞争加剧，为了满足客户运维的高可用性，华为云推出基础设施管理IMS服务，助力客户解决云平台问题，提升运维效率、节省运维成本

运维技术提升服务

为了满足企业借鉴华为云确定性运维解决方案提高企业运维技术能力，华为云提供运维技术提升服务，帮助客户进行持续改善运维运营能力及运维平台构建

应用代维AMS服务

为了满足企业应用上云后基础环境和自研应用的托管，华为云提供统一代维、协维、托管等应用代维AMS服务，由专家技术团队支撑企业上云后遇到的各种问题，保障企业业务稳定，提供远程或现场的运维服务，为企业降本增效

协维服务基础版
协维服务尊享版
协维驻场服务

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CloudScope Region运维数据迁移的设计与实施（每Region）
专属运维平台

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运维平台指标体系优化服务
运维平台故障管理技术支持服务
运维平台混沌演练技术支持服务
运维平台发布管理技术支持服务

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运维平台可观测性技术支持服务
运维平台生产准备度评审技术支持服务
运维平台运行态风险评估技术支持服务
运维平台业务可用性度量技术支持服务

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运维平台应用韧性提升评估与诊断
运维平台应用韧性提升评估与诊断-增购包
运维平台应用韧性提升规划与设计
运维平台应用韧性提升规划与设计-增购包

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运维效能提升诊断
运维效能提升评估与规划
运维效能提升流程设计
运维效能提升组织架构设计

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运维平台混沌工程演练服务
运维平台故障管理代维服务
运维平台发布管理优化实施服务

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运维平台发布管理驻场支持服务
运维平台应用运维托管
运维平台应用托管增量服务

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运维平台应用托管实施服务
运维平台应用托管实施增量服务
运维平台生产准备度评审治理服务

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运维平台运行态风险评估治理服务
运维平台业务可用性度量治理服务
运维平台开发支持服务

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