云上保障护航服务

在推广大促、重要节日、上线开服和云展会等活动期间，为客户业务保驾护航，稳定度过业务高峰

适用场景

推广大促

关注业务稳定运行，提升商业价值

节日峰会

大规模用户频繁访问，保障业务连续性

业务上线

临时流量激增，关注品牌形象，提高客户满意度

服务内容

基础版
标准版

需求调研

与客户沟通保障场景、保障时间、保障业务范围、保障目标，确保需求一致

护航方案

根据客户的需求及目标，输出护航方案

7*24小时IM服务群

针对购买企业级支持计划的客户，提供7*24小时的IM服务群（支持主流的即时通信软件，包含企业微信、钉钉、飞书）

专属服务经理

由专属服务经理看护客户所有的咨询及报障问题

在线值守服务

在核心保障时段，华为云提供相关领域专家进行在线值守，及时响应客户侧事件

云服务风险巡检

进行定期云服务巡检，识别风险，提供建议

硬件风险巡检

进行定期的硬件巡检，提前发现风险并规避

保障总结

对保障前、保障中的工作进行总结，输出云上保障护航服务总结报告

需求调研

与客户沟通保障场景、保障时间、保障业务范围、保障目标，确保需求一致

护航方案

根据客户的需求及目标，输出护航方案

云服务风险分析

根据华为云最佳实践，识别客户在可靠性、安全、性能、服务限制等维度存在的风险项，并给出优化建议

变更管控

按照客户需求及保障的云服务，华为云执行变更管控，确保客户业务在重保期间不会因华为云变更出现问题

监控告警优化

根据客户已配置的告警结合客户业务进行配置与优化，完善监控告警体系，提升告警的准确性，提前发现业务风险

应急预案

根据客户业务场景，华为云提供云服务应急预案，若风险出现时，按照预案快速处理，减少业务影响

容量评估

根据客户的业务现状及预期业务峰值，提供容量优化建议

性能压测

根据客户性能需求和业务特点，支撑客户对系统进行性能压测，识别系统性能瓶颈

（如需华为云主导性能压测，客户需购买性能测试 CodeArts PerfTest套餐包和华为云DevSecOps咨询与规划服务的应用性能诊断服务）

7*24小时IM服务群

针对购买企业级支持计划的客户，提供7*24小时的IM服务群（支持主流的即时通信软件，包含企业微信、钉钉、飞书）

专属服务经理

由专属服务经理看护客户所有的咨询及报障问题

在线值守服务

在核心保障时段，华为云提供相关领域专家进行在线值守，及时响应客户侧事件

云服务风险巡检

进行定期云服务巡检，识别风险，提供建议

硬件风险巡检

进行定期的硬件巡检，提前发现风险并规避

保障总结

对保障前、保障中的工作进行总结，输出云上保障护航服务总结报告

服务价格

基础版
标准版

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服务流程

注：N为提交服务申请时间，“日”以工作日计

提交服务申请

第N日

需求沟通确认

第N+3日

服务订单确认

第N+10日

云上保障护航服务