云上保障护航服务_专业服务

适用场景

服务内容

基础版
标准版

需求调研

与客户沟通保障场景、保障时间、保障业务范围、保障目标，确保需求一致

护航方案

根据客户的需求及目标，输出护航方案

7*24小时IM服务群

针对购买企业级支持计划的客户，提供7*24小时的IM服务群（支持主流的即时通信软件，包含企业微信、钉钉、飞书）

专属服务经理

由专属服务经理看护客户所有的咨询及报障问题

在线值守服务

在核心保障时段，华为云提供相关领域专家进行在线值守，及时响应客户侧事件

云服务风险巡检

进行定期云服务巡检，识别风险，提供建议

硬件风险巡检

进行定期的硬件巡检，提前发现风险并规避

保障总结

对保障前、保障中的工作进行总结，输出云上保障护航服务总结报告

需求调研

与客户沟通保障场景、保障时间、保障业务范围、保障目标，确保需求一致

护航方案

根据客户的需求及目标，输出护航方案

云服务风险分析

根据华为云最佳实践，识别客户在可靠性、安全、性能、服务限制等维度存在的风险项，并给出优化建议

变更管控

按照客户需求及保障的云服务，华为云执行变更管控，确保客户业务在重保期间不会因华为云变更出现问题

监控告警优化

根据客户已配置的告警结合客户业务进行配置与优化，完善监控告警体系，提升告警的准确性，提前发现业务风险

应急预案

根据客户业务场景，华为云提供云服务应急预案，若风险出现时，按照预案快速处理，减少业务影响

容量评估

根据客户的业务现状及预期业务峰值，提供容量优化建议

性能压测

根据客户性能需求和业务特点，支撑客户对系统进行性能压测，识别系统性能瓶颈

（如需华为云主导性能压测，客户需购买性能测试 CodeArts PerfTest套餐包和华为云DevSecOps咨询与规划服务的应用性能诊断服务）

7*24小时IM服务群

针对购买企业级支持计划的客户，提供7*24小时的IM服务群（支持主流的即时通信软件，包含企业微信、钉钉、飞书）

专属服务经理

由专属服务经理看护客户所有的咨询及报障问题

在线值守服务

在核心保障时段，华为云提供相关领域专家进行在线值守，及时响应客户侧事件

云服务风险巡检

进行定期云服务巡检，识别风险，提供建议

硬件风险巡检

进行定期的硬件巡检，提前发现风险并规避

保障总结

对保障前、保障中的工作进行总结，输出云上保障护航服务总结报告

服务价格

基础版
标准版

{"header":{"mark":"","productIcon":"https://res-static.hc-cdn.cn/asset/cn/zh-cn/service/zhuanyefuwu/shangyunshejiyushishigongju/tao_1.svg","titlePc":"基础版","titleMb":"基础版","tip":"","titleHasTooltip":false,"tooltip":{"title":"","detail":"","images":"","more":"","tip":""},"rowTabTitle":"基础版","subtitlePc":"在推广大促、重要节日、上线开服和云展会等活动期间，为有一定云运维能力且预算不足的客户业务保驾护航，提供基础的护航服务如：需求调研、护航方案输出等，帮助客户稳定度过业务高峰","subtitleMb":"建议产品特性+适用场景，限24字内","tags":[],"productImg":"","style":"normal","productImgBtns":[]},"description":{"specs":{"defaultShowLength":2,"items":[]},"advantages":{"list":[]},"links":{"title":"","items":[]},"image":{"url":"","description":""}},"collapse":{"title":"","content":"","subtitle":"","sellingPoint":{"list":[],"title":""}},"price":{"currency":"¥","accuracy":2,"priceError":"计算中...","origin":"","originTemplate":"","current":"","currentTemplate":"¥40,000.00","unit":"元","tooltip":"起步价（包含1天远程保障）","currentStyle":"red"},"button":{"mainBtnCheck":false,"mainBtnText":"立即购买","mainBtnHref":"https://console.huaweicloud.com/apaasprosvc/?region=cn-north-4#/appstageindex/operationServices?type=3","initDomainMainBtnText":"请先输入域名","subBtnText":"","subBtnHref":"","mainBtnHrefMb":"https://console.huaweicloud.com/apaasprosvc/?region=cn-north-4#/appstageindex/operationServices?type=3"},"flashSale":{"hasFlashSale":false,"prId":"","flashSaleTime":["00:00:00","23:59:59"],"beforeFlashSaleMainBtnText":"秒杀未开始","afterFlashSaleMainBtnText":"秒杀已结束","runoutFlashSaleMainBtnText":"已抢光，看看其他","runoutFlashSaleMainBtnHref":"","runoutFlashSaleMainBtnIsBlank":false,"flashSaleProgressTemplate":"已抢购${progress}%"},"coupon":{"promotionId":"","coupons":[],"title":"优惠明细","priceTitle":"券后预估到手","originPriceDescription":"官网价","couponPriceDescription":"代金券","subtitle":"活动优惠说明：","description":"商品代金券","couponDetailTemplate":"满${threshold}减${amount}","expiration":"有效期至：6月30日24:00","footnote":"* 以上优惠仅为初步预估，不代表最终价格，具体结算金额请以支付页实际抵扣金额为准"},"promotion":{"packageUrl":"","synchronizedOptions":[],"selectAtLeast":1,"productSort":false,"productConfigs":[]},"verification":{"userTypeConfig":{"scope":"all","title":"温馨提示","message":"","messageMb":"","guidances":[]},"retCodeConfigs":[]},"priceDetail":{"type":"discount","coupons":[],"title":"优惠明细","priceTitle":"券后预估到手","priceDetailLeftDescription":"原价","priceDetailRightDescription":"活动优惠","explainTitle":"活动优惠说明：","footnote":"* 以上优惠仅为初步预估，不代表最终价格，具体结算金额请以支付页实际抵扣金额为准"}}

{"header":{"mark":"","productIcon":"https://res-static.hc-cdn.cn/asset/cn/zh-cn/service/zhuanyefuwu/shangyunshejiyushishigongju/tao_2.svg","titlePc":"标准版","titleMb":"标准版","tip":"","titleHasTooltip":false,"tooltip":{"title":"","detail":"","images":"","more":""},"rowTabTitle":"标准版","subtitlePc":"在推广大促、重要节日、上线开服和云展会等活动期间，为云运维能力不足且预算充足的客户业务保驾护航，提供全面的护航服务如：需求调研、护航方案输出、容量规划、应急预案处置、资源监控与优化等，帮助客户稳定度过业务高峰","subtitleMb":"Fusion Access桌面、VMware、Citrix、PC等应用或系统迁移到华为云Workspace平台","tags":[],"productImg":"","style":"normal","productImgBtns":[]},"description":{"specs":{"defaultShowLength":2,"items":[]},"advantages":{"list":[]},"links":{"title":"","items":[]},"image":{"url":"","description":""}},"collapse":{"title":"","content":"","subtitle":"","sellingPoint":{"list":[],"title":""}},"price":{"currency":"¥","accuracy":2,"priceError":"计算中...","origin":"","originTemplate":"","current":"","currentTemplate":"¥100,000.00","unit":"元","tooltip":"起步价（包含1天远程保障）","currentStyle":"red"},"button":{"mainBtnCheck":false,"mainBtnText":"立即购买","mainBtnHref":"https://console.huaweicloud.com/apaasprosvc/?region=cn-north-4#/appstageindex/operationServices?type=3","initDomainMainBtnText":"请先输入域名","subBtnText":"","subBtnHref":"","mainBtnHrefMb":"https://console.huaweicloud.com/apaasprosvc/?region=cn-north-4#/appstageindex/operationServices?type=3"},"flashSale":{"hasFlashSale":false,"prId":"","flashSaleTime":["09:00:00","23:59:59"],"beforeFlashSaleMainBtnText":"秒杀未开始","afterFlashSaleMainBtnText":"秒杀已结束","runoutFlashSaleMainBtnText":"已售罄","runoutFlashSaleMainBtnHref":"","runoutFlashSaleMainBtnIsBlank":false,"flashSaleProgressTemplate":"已抢购${progress}%"},"coupon":{"promotionId":"","coupons":[],"title":"优惠明细","priceTitle":"券后预估到手","originPriceDescription":"官网价","couponPriceDescription":"代金券","subtitle":"活动优惠说明：","description":"商品代金券","couponDetailTemplate":"满${threshold}减${amount}","expiration":"有效期至：6月30日24:00","footnote":"* 以上优惠仅为初步预估，不代表最终价格，具体结算金额请以支付页实际抵扣金额为准"},"promotion":{"packageUrl":"","synchronizedOptions":["数据中心","时长"],"selectAtLeast":1,"productSort":false,"productConfigs":[]},"verification":{"userTypeConfig":{"scope":"all","title":"温馨提示","message":"","messageMb":"","guidances":[]},"retCodeConfigs":[]},"priceDetail":{"type":"discount","coupons":[],"title":"优惠明细","priceTitle":"券后预估到手","priceDetailLeftDescription":"原价","priceDetailRightDescription":"活动优惠","explainTitle":"活动优惠说明：","footnote":"* 以上优惠仅为初步预估，不代表最终价格，具体结算金额请以支付页实际抵扣金额为准"}}

云上保障护航服务

适用场景

推广大促

节日峰会

业务上线

服务内容

服务内容

需求调研

护航方案

7*24小时IM服务群

专属服务经理

在线值守服务

云服务风险巡检

硬件风险巡检

保障总结

需求调研

护航方案

云服务风险分析

变更管控

监控告警优化

应急预案

容量评估

性能压测

7*24小时IM服务群

专属服务经理

在线值守服务

云服务风险巡检

硬件风险巡检

保障总结

服务价格

服务价格

服务流程

提交服务申请

需求沟通确认

服务订单确认

服务交付实施

服务验收