运维平台培训服务

提供培训服务，使能客户使用运维平台的各项能力，最终实现客户能够自己独立运维

适用场景

运维平台使用率不足

运维平台使用率不足，需要专业运维专家的指导和培训，快速提升运维能力

业务可用性要求高，难达成

提供高可用可靠性、保障性、恢复性的设计方法，有效提升系统的稳定性和业务的连续性

有团队但能力积累不足

运维能力不足，需要完整的运维监控体系和故障管理体系帮助运维人员快速定位故障解决问题

服务优势

涵盖多方面运维知识

依托华为运维丰富知识

提供覆盖设计态、部署态到运行态的主动、预防预测式运维关键知识

全面介绍运维平台定位、理念与平台能力。让客户高质量的使用运维平台能力，保障现网业务长期持续的稳定可靠

人员聚焦价值快速成长

依托华为运维专家

SRE专家丰富的运维经验，精通运维平台的使用，赋能客户实现独立运维

快速补齐专业人员缺口

成熟的运维生态

配套运维平台，完美闭环软件售卖配套问题，依托华为运维专家快速补齐企业专业人员缺口，实现人员赋能

服务内容

运维平台使用培训

1. 提供CloudScope整理运维工具的介绍，包括能力、定位、发展历史

2. 介绍确定性运维理念和流程

3. 介绍运维平台的变更能力

4. 介绍运维平台的监控能力

5. 介绍运维平台的安全生产能力

6. 介绍运维平台的自动化运维能力

运维平台韧性设计培训

1. 基于运维平台，提供业务可用性目标的设计与度量培训，包括可用性度量组织、流程支撑及评估、运营

2. 基于运维平台，提供高可用架构设计培训，介绍架构设计、演练与工具实验

3. 基于运维平台，提供生产准备度审批培训，介绍评审体系、方法及实践

4. 基于运维平台，提供监控赋能，介绍华为可观测的实现方案

运维平台故障管理培训

1. 基于运维平台，提供监控设计讲解，介绍监控规划、设计及体系的构建

2. 基于运维平台，提供故障恢复培训，讲解恢复的关键技术理论、风险识别、复盘、演练方法与工具实验

服务价格

运维平台使用培训服务
运维平台韧性设计培训
运维平台故障管理培训

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服务流程

注：N为提交服务申请时间，“日”以工作日计

提交服务申请

第N日

需求沟通确认

第N+3日

运维平台培训服务