云客服-发送消息 (sendAsync):报文样例
时间：2025-04-03 09:17:35
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报文样例
- 场景描述：连接机器人
请求参数:
{
"content": "",
"controlType": "CONNECT",
"from": "session_1619573111751_user_1619573111751",
"mediaType": "TEXT",
"senderNickname": "user_1619573111751",
"sourceType": "CUSTOMER",
"timestamp": "1619573122352",
"to": "1011577355744904195",
"userAgent": null,
"senderAvatar": null,
"channel": "WEB"
}
响应参数:
{
"resultCode": "0",
"resultDesc": "send sendMessageForOpenApiAsync success."
}
- 场景描述：与机器人交谈请求
请求参数:
{
"content": "Version",
"controlType": "CHAT",
"from": "session_1619573111751_user_1619573111751",
"mediaType": "TEXT",
"senderNickname": "user_1619573111751",
"sourceType": "CUSTOMER",
"timestamp": "1619573123199",
"to": "1011577355744904195",
"userAgent": null,
"senderAvatar": null,
"channel": "WEB"
}
响应参数:
{
"resultCode": "0",
"resultDesc": "send sendMessageForOpenApiAsync success."
}
- 场景描述：机器人转人工请求
请求参数:
{
"content": "",
"controlType": "TRANS2AGENT",
"from": "session_1619573111751_user_1619573111751",
"mediaType": "TEXT",
"senderNickname": "user_1619573111751",
"sourceType": "CUSTOMER",
"timestamp": "1619573129953",
"to": "1011577355744904195",
"userAgent": null,
"senderAvatar": null,
"channel": "WEB"
}
响应参数:
{
"resultCode": "0",
"resultDesc": "send sendMessageForOpenApiAsync success."
}
- 场景描述：向座席发送网页卡片消息
请求参数:
{
"content": "{\"title\":\"测试title 测试title 测试title\",\"description\":\"测试描述 测试描述 测试描述 测试描述\",\"mediaFileId\":\"xxxx-xxxx-xxxx-xxxx-2e171ac78313\",\"mediaFileType\":\"img\",\"redirectUrl\":\"https://www.xxx.com\"}",
"controlType": "CHAT",
"from": "session_1619573111751_user_1619573111751",
"mediaType": "WEBCARD",
"senderNickname": "user_1619573111751",
"sourceType": "CUSTOMER",
"timestamp": "1619573129953",
"to": "1011577355744904195",
"userAgent": null,
"senderAvatar": null,
"channel": "WEB"
}
响应参数:
{
"resultCode": "0",
"resultDesc": "send sendMessageForOpenApiAsync success."
}
- 场景描述：断连请求
请求参数:
{
"content": "",
"controlType": "DISCONNECT",
"from": "session_1619573842490_user_1619573842490",
"mediaType": "TEXT",
"senderNickname": "user_1619573842490",
"sourceType": "CUSTOMER",
"timestamp": "1619573854156",
"to": "1011577355744904195",
"userAgent": null,
"senderAvatar": null,
"channel": "WEB"
}
响应参数:
{
"resultCode": "0",
"resultDesc": "send sendMessageForOpenApiAsync success."
}support.huaweicloud.com/api-ccfs-cec/cec_07_2217.html
