云运维中心实施支持服务_专业服务-华为云

适用场景

业务服务韧性提升

从客户实际业务场景出发，按照风险分析、应急预案、演练执行、复盘改进4个维度，同时结合工具能力，端到端识别客户服务韧性问题

故障响应能力提升

明确标准化事件处理流程，通过响应预案提升事件处理效率

验证监控告警时效

通过故障注入，验证监控指标是否准确，监控维度是否完善，告警阈值是否合理，提升监控告警的准确性和时效性

平台运维能力提升

对缺乏专业云平台运维能力的客户提供安全可靠的运维能力

服务优势

全流程演练能力

以华为云成熟产品和实践经验为基础，平台覆盖从风险识别到演练排期、执行和复盘、改进闭环的全部在线流程

稳定可靠、安全合规

动态风险治理，保障客户业务稳定运行；保障客户安全、隐私重大事件

资源高效

提升资源利用率，支持合理管控用云成本

完善的云平台驻场能力

丰富的故障处理经验，有效做到事前：故障提前排查；事中：故障快速处理；事后：闭环管理、跟踪反馈

服务内容

ITSM平台集成测试验收服务-专业版
ITSM平台集成设计服务
ITSM平台集成开发与实施服务
ITSM平台集成测试验收服务-基础版

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OS升级咨询与规划
OS升级技术支持
混沌演练实施支持服务

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服务流程

注：N为提交服务申请时间，“日”以工作日计

提交服务申请

第N日

需求沟通确认

第N+3日

服务订单确认

第N+10日

云运维中心实施支持服务