云运维中心实施支持服务

为客户业务建设提供最佳运维服务，让客户高质量的使用运维平台能力，保障现网业务长期持续的稳定可靠

适用场景

业务服务韧性提升

从客户实际业务场景出发，按照风险分析、应急预案、演练执行、复盘改进4个维度，同时结合工具能力，端到端识别客户服务韧性问题

故障响应能力提升

明确标准化事件处理流程，通过响应预案提升事件处理效率

验证监控告警时效

通过故障注入，验证监控指标是否准确，监控维度是否完善，告警阈值是否合理，提升监控告警的准确性和时效性

平台运维能力提升

对缺乏专业云平台运维能力的客户提供安全可靠的运维能力

服务优势

全流程演练能力

以华为云成熟产品和实践经验为基础，平台覆盖从风险识别到演练排期、执行和复盘、改进闭环的全部在线流程

稳定可靠、安全合规

动态风险治理，保障客户业务稳定运行；保障客户安全、隐私重大事件

资源高效

提升资源利用率，支持合理管控用云成本

完善的云平台驻场能力

丰富的故障处理经验，有效做到事前：故障提前排查；事中：故障快速处理；事后：闭环管理、跟踪反馈

服务内容

运维内容实施支持服务

运维内容实施支持服务旨在确保系统稳定运行下根据客户业务和架构特点，通过提供技术支持、监控、混沌演练、故障排除、驻场服务以及运维平台优化方案，以满足用户对运维平台的需求和提升服务可用性

ITSM平台集成测试验收服务-专业版
ITSM平台集成设计服务
ITSM平台集成开发与实施服务
ITSM平台集成测试验收服务-基础版

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OS升级咨询与规划
OS升级技术支持
混沌演练实施支持服务

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