确定性运维规划与设计服务

基于华为云上SRE运维最佳实践提供确定性运维评估规划和设计服务，帮助客户构建确定性运维体系，实现运维变革

适用场景

运维组织被动响应

客户运维依赖个人经验，靠事件驱动被动式运维，职能不完善、职责不清晰，无法满足确定性运维转型后的要求

运维流程规范不完善

客户运维流程欠缺或有流程无规范，流程规划设计不达标、不完善，未形成端到端的打通，落地效果不佳，造成流程拘于形式

烟囱式运维工具

客户运维建设了烟囱式的运维工具，工具之间无法形成联动造成数据孤岛，自研工具体系不完善以及产出比低

运维能力欠缺

客户运维能力处在被动式“消防救火”响应阶段，主动预防的运维能力欠缺

服务优势

专业的评估工具和顾问团队

确定性运维成熟度评估模型和差距分析诊断方法，全面评估客户运维成熟度，顾问团队源自SRE运维团队，实践经验丰富

华为云经验输出

华为云赋能政务、汽车、零售、互联网、电商、制造业、能源、交通等领域大量的行业交付经验，具备各种复杂业务场景的经验和能力，能帮助客户实现整体运维能力的提升，端到端运维流程规划提升，实现确定性运维转型

量身定制可靠的场景方案

通过多年的实战经验，基于华为云上SRE运维最佳实践，帮助企业进行“望闻问切”输出转型方案和详细设计，为企业量身定制云时代的运维体系

服务内容

确定性运维评估与规划

针对客户运维现状进行访谈调研，为客户评估运维成熟度，差距分析改进建议;结合诊断分析结果输出整体规划与演进路标，为客户量身定制确定性运维体系

运维组织架构设计

结合《现状调研与诊断分析报告》和《确定性运维整体规划与演进路标》帮助客户设计适合企业的组织架构和岗位职责，助力确定性运维能力的落地

运维流程设计

详细设计适合客户业务需要的七套运维流程和规范包含（变更管理、监控告警含Oncall管理、事件管理含WarRoom、回溯改进管理、问题管理、容量管理、交付转维）

确定性运维评估与规划

运维组织架构设计
运维流程设计

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服务流程

注：N为提交服务申请时间，“日”以工作日计

提交服务申请

第N日

需求沟通确认

第N+3日

确定性运维规划与设计服务