请求示例

• 未受理转发责任人

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "unAcceptedForward",
    "params": {
        "virtual_send_comment": "备注信息",
        "virtual_current_location_info": "定位***",
        "virtual_send_assignee": "bae47db0f86c48318ea65f10bd8aa417"
    }
}

• 受理后转发责任人

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": " acceptedForward",
    "params": {
        "virtual_send_comment": "备注信息",
        "virtual_current_location_info": "定位***",
        "virtual_send_assignee": "bae47db0f86c48318ea65f10bd8aa417"
    }
}

• 受理

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": " accepted"
}

• 添加备注

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "addRemark",
    "params": {
        "note": "备注信息"
    }
}

• 处理

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "commitSolution",
    "params": {
        "mtm_type": "inc_type_p_middleware_issues",
        "is_service_interrupt": false,
        "start_time": null,
        "fault_recovery_time": null,
        "cause": "222",
        "solution": "2222",
        "resolve_attachments": ""
    }
}

• 验证关闭

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "confirm",
    "params": {
        "virtual_confirm_result": true,
        "virtual_confirm_comment": "备注信息"
    }
}

• 申请暂停事件

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "incidentPause",
    "params": {
        "pause_end_time": 1744270013000,
        "pause_reason": "暂停原因"
    }
}

• 暂停审批同意

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "agreed",
    "params": {
        "pause_approve_conclusion": true,
        "note": "备注信息"
    }
}

• 暂停审批驳回

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "rejected",
    "params": {
        "pause_approve_conclusion": false,
        "note": "审批理由"
    }
}

• 暂停恢复

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": " recovery"
}

• 升降级申请

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "changeLevel",
    "params": {
        "virtual_target_level": "level_30",
        "virtual_change_level_comment": "【业务影响】：2\n【升降级理由】：3333"
    }
}

• 升降级审批同意

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "agreed",
    "params": {
        "conclusion": true,
        "note": "备注信息"
    }
}

• 升降级审批驳回

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "rejected",
    "params": {
        "conclusion": false,
        "note": "备注信息"
    }
}

• 未受理驳回

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "rejected",
    "params": {
        "virtual_confirm_comment": "驳回缘由"
    }
}

• 驳回重新开启

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "ReOpen",
    "params": {
        "mtm_region": "br-cto-beta",
        "enterprise_project_id": "0",
        "current_cloud_service_id": "653f911cfab10c5b1dd33c3a",
        "level_id": "level_40",
        "is_service_interrupt": true,
        "mtm_type": "inc_type_p_monitoring_issues",
        "title": "22",
        "description": "22",
        "attachments": "",
        "source_id": "incident_source_manual",
        "incident_ownership": "incident_ownership_100",
        "start_time": 1743674805160,
        "assignee": "bae47db0f86c48318ea65f10bd8aa417",
        "assignee_scene": "",
        "assignee_role": ""
    }
}

• 驳回关单

POST https://{Endpoint}/v2/incidents/{incident_id}/action

{
    "task_id": "{task_id}",
    "action": "agreed"
}