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        • How Can I Automatically Renew a Yearly/Monthly ECS? - Elastic Cloud Server

          How Can I Automatically Renew a Yearly/Monthly ECS? - Elastic Cloud Server

          How Can I Automatically Renew a Yearly/Monthly ECS? Solution Select Auto renew when purchasing a yearly/monthly ECS. On the Buy ECS page, select Auto renew under Required Duration. Figure 1 Auto renew Select the EIP bound to the target ECS for automatic renewal. Auto renew is provided

          Help > Elastic Cloud Server > FAQs > Billing
        • What Should I Do If the ECS Resources to Be Purchased Are Sold Out? - Elastic Cloud Server

          What Should I Do If the ECS Resources to Be Purchased Are Sold Out? - Elastic Cloud Server

          What Should I Do If the ECS Resources to Be Purchased Are Sold Out? When you are purchasing ECSs, the selected specifications may be sold out. In this case, the specifications cannot be purchased in the current region or AZ. Instance specifications vary in different regions and AZs

          Help > Elastic Cloud Server > FAQs > ECS Creation
        • How Can I Obtain the Permission to Remotely Log In to a Windows ECS? - Elastic Cloud Server

          How Can I Obtain the Permission to Remotely Log In to a Windows ECS? - Elastic Cloud Server

          How Can I Obtain the Permission to Remotely Log In to a Windows ECS? Symptom When you connect a remote desktop to a Windows ECS, the system prompts that you need to be granted the right to sign in through Remote Desktop Services. Figure 1 Remote login right missing. Solution Open

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Login Errors on Windows
        • How Can I Recover a Windows ECS with an Abnormal Virtualization Driver? - Elastic Cloud Server

          How Can I Recover a Windows ECS with an Abnormal Virtualization Driver? - Elastic Cloud Server

          How Can I Recover a Windows ECS with an Abnormal Virtualization Driver? Background An error occurs in the virtualization driver on a Windows ECS because of improper running of Tools. To ensure proper ECS running, handle this issue by following the instructions provided in this section

          Help > Elastic Cloud Server > FAQs > ECS Failure
        • How Can I Install a GUI on an ECS Running CentOS 6? - Elastic Cloud Server

          How Can I Install a GUI on an ECS Running CentOS 6? - Elastic Cloud Server

          How Can I Install a GUI on an ECS Running CentOS 6? Scenarios To provide a pure system, the ECSs running CentOS 6 do not have a GUI installed by default. You can install a GUI on such ECSs as needed. Constraints Before installing a GUI on an ECS, ensure that the idle memory is greater

          Help > Elastic Cloud Server > FAQs > OS
        • How Can I Install a GUI on an ECS Running CentOS 7? - Elastic Cloud Server

          How Can I Install a GUI on an ECS Running CentOS 7? - Elastic Cloud Server

          How Can I Install a GUI on an ECS Running CentOS 7? Scenarios You want to install a GUI on an ECS running CentOS 7 series. Constraints Before installing a GUI on an ECS, ensure that the idle memory is greater than or equal to 2 GB. Otherwise, the GUI installation may fail or the ECS

          Help > Elastic Cloud Server > FAQs > OS
        • Why Do I Fail to Connect to a Linux ECS Using WinSCP? - Elastic Cloud Server

          Why Do I Fail to Connect to a Linux ECS Using WinSCP? - Elastic Cloud Server

          Why Do I Fail to Connect to a Linux ECS Using WinSCP? Symptom Connecting to a Linux ECS using WinSCP fails, while using SSH tools like Xshell succeeds. Figure 1 Connection error using WinSCP Root Cause If you can connect to a Linux ECS using SSH tools, the SSH tools run properly.

          Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
        • Why Does a Linux ECS with a SCSI Disk Attached Fails to Be Restarted? - Elastic Cloud Server

          Why Does a Linux ECS with a SCSI Disk Attached Fails to Be Restarted? - Elastic Cloud Server

          Why Does a Linux ECS with a SCSI Disk Attached Fails to Be Restarted? Symptom For a Linux ECS with a SCSI disk attached, if you have enabled automatic SCSI disk attachment upon ECS startup in /etc/fstab and the disk drive letter (for example, /dev/sdb) is used, the ECS fails to restart

          Help > Elastic Cloud Server > FAQs > Disk Partition, Attachment, and Expansion
        • Why Does the Disk Drive Letter Change After the ECS Is Restarted? - Elastic Cloud Server

          Why Does the Disk Drive Letter Change After the ECS Is Restarted? - Elastic Cloud Server

          Why Does the Disk Drive Letter Change After the ECS Is Restarted? Symptom For a Linux ECS, the drive letter may change after an EVS disk is detached and then attached again, or after an EVS disk is detached and then the ECS is restarted. Possible Causes When a Linux ECS has multiple

          Help > Elastic Cloud Server > FAQs > Disk Partition, Attachment, and Expansion
        • Why Is the Device Name of My C6 ECS in the sd* Format? - Elastic Cloud Server

          Why Is the Device Name of My C6 ECS in the sd* Format? - Elastic Cloud Server

          Why Is the Device Name of My C6 ECS in the sd* Format? Symptom The device name of previously purchased C6 ECSs is in vd* format, for example, vda and vdb, but the device name of newly purchased C6 ECSs is in sd* format. This section describes the reason why the device name is changed

          Help > Elastic Cloud Server > FAQs > Disk Partition, Attachment, and Expansion
        • How Can I Obtain the Key Pair Used by My ECS? - Elastic Cloud Server

          How Can I Obtain the Key Pair Used by My ECS? - Elastic Cloud Server

          How Can I Obtain the Key Pair Used by My ECS? Symptom You have created multiple key pairs, and you are trying to find the key pair to log in to the target ECS. Procedure Log in to the management console. Click in the upper left corner and select your region and project. Under Compute

          Help > Elastic Cloud Server > FAQs > Password and Key Pair
        • How Can I View and Modify Kernel Parameters of a Linux ECS? - Elastic Cloud Server

          How Can I View and Modify Kernel Parameters of a Linux ECS? - Elastic Cloud Server

          How Can I View and Modify Kernel Parameters of a Linux ECS? This document describes common Linux kernel parameters and how to view and modify them. Modify the kernel parameters only if the parameter settings affect your services. If the parameter settings must be modified, perform

          Help > Elastic Cloud Server > FAQs > Network Configuration
        • Why Does the NIC Names Change After I Start a Linux ECS? - Elastic Cloud Server

          Why Does the NIC Names Change After I Start a Linux ECS? - Elastic Cloud Server

          Why Does the NIC Names Change After I Start a Linux ECS? Scenarios After an ECS running CentOS 6 created using a private image starts, the first NIC is named as eth0, rather than eth1. This solution provided in this section involves restarting the ECS. Restarting the ECS will interrupt

          Help > Elastic Cloud Server > Troubleshooting > Configuring the Network
        • Why Is the Space Not Released After I Delete a Large File on a Linux ECS? - Elastic Cloud Server

          Why Is the Space Not Released After I Delete a Large File on a Linux ECS? - Elastic Cloud Server

          Why Is the Space Not Released After I Delete a Large File on a Linux ECS? Symptom The space usage of the root directory on a Linux ECS is too high, for example, 96%, as shown in Figure 1. Figure 1 Too high space usage of the root directory You find that the access_log file generated

          Help > Elastic Cloud Server > Troubleshooting > Disk Space Management Issues
        • What Should I Do If the IP Settings of My Linux ECS Are Lost? - Elastic Cloud Server

          What Should I Do If the IP Settings of My Linux ECS Are Lost? - Elastic Cloud Server

          What Should I Do If the IP Settings of My Linux ECS Are Lost? Symptom When an ECS has been running continuously for a long time without being restarted, the IP address settings may be lost, ECSs may be disconnected, or the network may break down. Figure 1 Symptom Possible Causes The

          Help > Elastic Cloud Server > Troubleshooting > Linux ECS Issues
        • How Do I Troubleshoot Slow Connections to a Website Hosted on My ECS? - Elastic Cloud Server

          How Do I Troubleshoot Slow Connections to a Website Hosted on My ECS? - Elastic Cloud Server

          How Do I Troubleshoot Slow Connections to a Website Hosted on My ECS? Symptom A complete HTTP request includes domain name resolution, TCP connection establishment, request initiation, processing of the request and returning a processing result by the server, parsing of the HTML code

          Help > Elastic Cloud Server > Troubleshooting > General Issues
        • How Do I Apply for a License for Authenticating Multi-User Sessions and Activate an ECS? - Elastic Cloud Server

          How Do I Apply for a License for Authenticating Multi-User Sessions and Activate an ECS? - Elastic Cloud Server

          How Do I Apply for a License for Authenticating Multi-User Sessions and Activate an ECS? Scenarios This section describes how to configure remote desktop services and activate an ECS. The ECS running Windows Server 2012 is used as an example. Procedure Applying for a License for Authenticating

          Help > Elastic Cloud Server > Troubleshooting > Multi-User Login Issues
        • How Do I Attach an Extension NIC to a Windows ECS for Accessing the Internet? - Elastic Cloud Server

          How Do I Attach an Extension NIC to a Windows ECS for Accessing the Internet? - Elastic Cloud Server

          How Do I Attach an Extension NIC to a Windows ECS for Accessing the Internet? Scenarios A Windows ECS has one primary NIC and one extension NIC attached. Both the NICs have an EIP bound to access the Internet. Constraints Do not modify the primary NIC settings. Procedure Log in to

          Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
        • How Do I Restore Data in the Event of a Startup Failure on a Windows ECS? - Elastic Cloud Server

          How Do I Restore Data in the Event of a Startup Failure on a Windows ECS? - Elastic Cloud Server

          How Do I Restore Data in the Event of a Startup Failure on a Windows ECS? Symptom If logging in to a Windows ECS failed, the system automatically starts the recovery option. However, an error is reported after the recovery option is selected, and the system recovery cannot continue

          Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
        • Why Can't I Open the Start Menu and Search Box on a Windows ECS? - Elastic Cloud Server

          Why Can't I Open the Start Menu and Search Box on a Windows ECS? - Elastic Cloud Server

          Why Can't I Open the Start Menu and Search Box on a Windows ECS? Symptom You can log in to the newly created Windows ECS, but the system does not respond when you click Start menu button and the search box. Possible Cause The AppX Deployment Service (AppXSVC) uses too many system

          Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
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