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          • Querying the Target Flavors to Which an ECS Flavor Can Be Changed (Discarded) - Elastic Cloud Server

            Querying the Target Flavors to Which an ECS Flavor Can Be Changed (Discarded) - Elastic Cloud Server

            Querying the Target Flavors to Which an ECS Flavor Can Be Changed (Discarded) Function An ECS flavor cannot be changed to certain flavors. This API is used to query the target flavors to which a specified ECS flavor can be changed. This API has been discarded. Use the API described

            Help > Elastic Cloud Server > API Reference > Out-of-Date APIs > Flavor Management
          • How Can I Fix Grayed Out Copy and Paste Options for a Windows ECS? - Elastic Cloud Server

            How Can I Fix Grayed Out Copy and Paste Options for a Windows ECS? - Elastic Cloud Server

            How Can I Fix Grayed Out Copy and Paste Options for a Windows ECS? Symptom After remotely logging in to a Windows ECS, I cannot copy or paste content and find that the Paste option grayed out. Possible Causes Local drive is not mapped. An error has occurred in the rdpclip.exe process

            Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
          • How Do I Configure File Sharing and Network Disk Mapping for a Windows ECS? - Elastic Cloud Server

            How Do I Configure File Sharing and Network Disk Mapping for a Windows ECS? - Elastic Cloud Server

            How Do I Configure File Sharing and Network Disk Mapping for a Windows ECS? Scenarios This section describes how to share a folder between Windows ECSs over an intranet. Constraints Some carriers may block ports 139 and 445. As a result, you cannot access the shared folders over the

            Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
          • How Do I Configure Multiple IP Addresses for an ECS with Multiple NICs Attached? - Elastic Cloud Server

            How Do I Configure Multiple IP Addresses for an ECS with Multiple NICs Attached? - Elastic Cloud Server

            How Do I Configure Multiple IP Addresses for an ECS with Multiple NICs Attached? Symptom If an ECS has multiple NICs, perform the following operations to configure policy-based routing for the ECS to enable the network communication of secondary NICs. Possible Causes No routing rules

            Help > Elastic Cloud Server > Troubleshooting > General Issues
          • How Do I Reset the Password for User root in Single-User Mode on a Linux ECS? - Elastic Cloud Server

            How Do I Reset the Password for User root in Single-User Mode on a Linux ECS? - Elastic Cloud Server

            How Do I Reset the Password for User root in Single-User Mode on a Linux ECS? Scenarios This section describes how to reset the password of user root in single-user mode on a Linux ECS. Back up data before resetting the password of user root in single-user mode. Select a method based

            Help > Elastic Cloud Server > Troubleshooting > Password and Key Pair Issues
          • How Do I Configure Multi-User Logins for an ECS Running Windows Server 2012? - Elastic Cloud Server

            How Do I Configure Multi-User Logins for an ECS Running Windows Server 2012? - Elastic Cloud Server

            How Do I Configure Multi-User Logins for an ECS Running Windows Server 2012? Scenarios This section uses an ECS running Windows Server 2012 as an example to describe how to enable concurrent logins by multiple users. An ECS running Windows Server 2012, by default, allows concurrent

            Help > Elastic Cloud Server > Troubleshooting > Multi-User Login Issues
          • Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

            Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

            Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? Symptom After I attempt to log in to my Linux ECS using VNC, garbled characters are displayed, as shown in Figure 1. Figure 1 Garbled characters on the VNC-based login page Possible Causes The cat command was

            Help > Elastic Cloud Server > Troubleshooting > Remote Login > VNC Login
          • Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

            Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

            Why Does an Internal Error Occur When I Log In to My Windows ECS? Symptom When you attempt to log in to your Windows ECS using MSTSC, the system displays an error message indicating an internal error. Solution On the local server, run cmd as an administrator. Run the netsh winsock

            Help > Elastic Cloud Server > Troubleshooting > Remote Login > Remote Login Errors on Windows
          • Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

            Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

            Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? Symptom After I attempt to log in to my Linux ECS using VNC, garbled characters are displayed, as shown in Figure 1. Figure 1 Garbled characters on the VNC-based login page Possible Causes The cat command was

            Help > Elastic Cloud Server > FAQs > Remote Login > VNC Login
          • Why Does the System Display a Message Indicating that the Password for Logging In to an ECS Cannot Be Obtained? - Elastic Cloud Server

            Why Does the System Display a Message Indicating that the Password for Logging In to an ECS Cannot Be Obtained? - Elastic Cloud Server

            Why Does the System Display a Message Indicating that the Password for Logging In to an ECS Cannot Be Obtained? Symptom Password authentication is required to log in to a Windows ECS. Therefore, you require a key file to obtain the initial password for logging in to the ECS. However

            Help > Elastic Cloud Server > FAQs > Remote Login > Remote Logins
          • Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

            Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

            Why Does an Internal Error Occur When I Log In to My Windows ECS? Symptom When you attempt to log in to your Windows ECS using MSTSC, the system displays an error message indicating an internal error. Solution On the local server, run cmd as an administrator. Run the netsh winsock

            Help > Elastic Cloud Server > FAQs > Remote Login > Remote Login Errors on Windows
          • How Can I Set Sequential ECS Names When Creating Multiple ECSs? - Elastic Cloud Server

            How Can I Set Sequential ECS Names When Creating Multiple ECSs? - Elastic Cloud Server

            How Can I Set Sequential ECS Names When Creating Multiple ECSs? Scenarios When creating multiple ECSs at the same time, you can use either of the following methods to sequentially name the ECSs: Automatic naming: The system automatically adds a hyphen followed by a four-digit incremental

            Help > Elastic Cloud Server > FAQs > ECS Creation
          • How Can I Transfer Files from a Local Windows Computer to a Windows ECS? - Elastic Cloud Server

            How Can I Transfer Files from a Local Windows Computer to a Windows ECS? - Elastic Cloud Server

            How Can I Transfer Files from a Local Windows Computer to a Windows ECS? Scenarios You want to transfer files from a local Windows computer to a Windows ECS through an MSTSC-based remote desktop connection. Prerequisites The target ECS is running. You have bound an ECS to the EIP.

            Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
          • Why Cannot I Use a Non-Default SSH Port to Log In to My Linux ECS? - Elastic Cloud Server

            Why Cannot I Use a Non-Default SSH Port to Log In to My Linux ECS? - Elastic Cloud Server

            Why Cannot I Use a Non-Default SSH Port to Log In to My Linux ECS? Symptom After changing the default SSH port, you could not use the new port to log in to the ECS. Possible Causes The access to the new port is not allowed in the security group. The new port is not enabled on the

            Help > Elastic Cloud Server > FAQs > Remote Login > Remote Logins
          • What Can I Do If the Buffer and Cache Occupy Too Much Memory of a Linux ECS? - Elastic Cloud Server

            What Can I Do If the Buffer and Cache Occupy Too Much Memory of a Linux ECS? - Elastic Cloud Server

            What Can I Do If the Buffer and Cache Occupy Too Much Memory of a Linux ECS? Symptom When querying the system memory usage using free after the Linux ECS runs for a long period, you have found that most of the memory is used by buffers and cache. Possible Cause In Linux memory management

            Help > Elastic Cloud Server > Troubleshooting > Disk Space Management Issues
          • How Do I Change the Login Mode of a Linux ECS from Key Pair to Password? - Elastic Cloud Server

            How Do I Change the Login Mode of a Linux ECS from Key Pair to Password? - Elastic Cloud Server

            How Do I Change the Login Mode of a Linux ECS from Key Pair to Password? Scenarios This section describes how to change the login mode of a Linux ECS from key pair to password. Procedure Use the key pair to log in to the Linux ECS and set the password of user root. sudo passwd root

            Help > Elastic Cloud Server > Troubleshooting > Password and Key Pair Issues
          • Why Does It Take a Long Time to Connect to an ECS Using SSH After UseDNS Is Enabled? - Elastic Cloud Server

            Why Does It Take a Long Time to Connect to an ECS Using SSH After UseDNS Is Enabled? - Elastic Cloud Server

            Why Does It Take a Long Time to Connect to an ECS Using SSH After UseDNS Is Enabled? Symptom It takes a long time to connect to an ECS using SSH. Possible Causes After the UseDNS option is enabled for the sshd service on the SSH server, when a client attempts to connect to the server

            Help > Elastic Cloud Server > Troubleshooting > SSH Connection Issues
          • Why Does BSOD Occur When I Log In to an ECS Using Remote Desktop Connection? - Elastic Cloud Server

            Why Does BSOD Occur When I Log In to an ECS Using Remote Desktop Connection? - Elastic Cloud Server

            Why Does BSOD Occur When I Log In to an ECS Using Remote Desktop Connection? Symptom When you attempt to use a remote desktop connection to log in to an ECS running Windows Server 2012 R2 from a local computer with redirected drive enabled, BSOD occurs. Root Cause The remote desktop

            Help > Elastic Cloud Server > Troubleshooting > BSOD Issues
          • How Do I Enable or Disable a Windows ECS Firewall and Add Port Exceptions to the Firewall? - Elastic Cloud Server

            How Do I Enable or Disable a Windows ECS Firewall and Add Port Exceptions to the Firewall? - Elastic Cloud Server

            How Do I Enable or Disable a Windows ECS Firewall and Add Port Exceptions to the Firewall? Scenarios This section describes how to enable and disable a Windows ECS firewall and add a port exception to the firewall. The following operations are performed on an ECS running Windows Server

            Help > Elastic Cloud Server > Troubleshooting > Firewall Configuration Issues
          • What Can I Do If My Windows ECS Can Ping a Website but Cannot Access it? - Elastic Cloud Server

            What Can I Do If My Windows ECS Can Ping a Website but Cannot Access it? - Elastic Cloud Server

            What Can I Do If My Windows ECS Can Ping a Website but Cannot Access it? Symptom Your Windows ECS cannot access websites or applications after running for a long time. You can remotely log in to the ECS and ping websites using the ECS, but it failed to access websites or applications

            Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
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