云客服-查询满意度调查结果（satisfaction/query）:报文样例

时间：2025-04-03 09:17:34

云客服 IVR流程管理

报文样例

请求头:

Content-Type:application/json
Authorization:Bearer XXXXXXXXXXXXXXXXXXXXXXX
X-APP-Key:XXXXXXXXXXXXXXXXXXXXXXX

请求参数:

{
     "callId": "1647265024-xxxx",
     "beginTime": 1647265028000,
     "endTime": 1647265029000
 }

响应参数:

{
    "returnCode": "0",
    "satisfactionEvaluations": {
        "channel": "audio",
        "evaluationValue": "5",
        "npsScore":"8",
        "evaluationTime": 1647265028000,
        "fcrValue":"1",
        "evaluateObject":"Agent"
    },
    "description": " query Success"
}

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