APM Service Agreement

APM Service Agreement

You acknowledge that you have understood and agreed to use the HUAWEI CLOUD Application Performance Management (APM) service.

1. Data Collection Scope and Usage
  • After you enable the data collection function of the APM, the APM collects only the following application data: service call chain data, resource information, resource attributes, memory detection information, and KPI data of call requests. No personal data is collected. The collected data is used only for APM performance analysis and fault diagnosis and is not used for other commercial purposes.

Data Type

Data Collected

Transmission Mode

Storage Mode

Data Purpose

Storage Period

Call chain data

Call chain span data

Transmission with HTTPS encryption and AKSK authentication

Project-based isolated storage on the APM server

Query and display in the call chain foreground

Configurable. The maximum storage period is 7 days. When this period expires, the data is permanently deleted.

Call request KPI data

Call initiator address, call receiver address, call interface, call duration, and call status

Transmission with HTTPS encryption and AKSK authentication

Project-based isolated storage on the APM server

Calculation of transaction call metrics (such as throughput, TP99 delay, average delay, and number of call failures) and drawing of application topologies (The call metrics and topologies are displayed on GUIs.)

7 days. When this period expires, the data is permanently deleted.

Resource information

Service type, service name, creation time, deletion time, node address, and service release interface

Transmission with HTTPS encryption and AKSK authentication

Project-based isolated storage on the APM server

Query and display in the resource library foreground

7 days. When this period expires, the data is permanently deleted.

Resource attributes

System type, system startup event, number of CPUs, service execution user name, service process ID, service PodID, CPU flag, system version, web framework used by services, JVM version, time zone, system name, collector version, and LastMail URL

Transmission with HTTPS encryption and AKSK authentication

Project-based isolated storage on the APM server

Query and display in the resource library foreground

7 days. When this period expires, the data is permanently deleted.

Memory detection information

Memory usage, total used memory, maximum memory usage, remaining memory, memory usage threshold-crossing time, and memory monitoring mechanism configurations

Transmission with HTTPS encryption and AKSK authentication

Project-based isolated storage on the APM server

Query and display in the resource library foreground

7 days. When this period expires, the data is permanently deleted.

2. Collector Upgrade
  • You acknowledge that you have understood and agreed that the APM collector ICAgent will automatically perform periodic upgrades to fix bugs. In the case of major upgrades (such as changes to new or updated features), your APM may be unavailable for a short time. You are advised to manually upgrade the APM during off-peak hours.