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What Should I Do If the ECS Fails to Be Provisioned After I Have Paid the Order? After you have paid the order, if an SMS message is sent to your mobile phone indicating that the ECS fails to be provisioned, contact customer service of HUAWEI CLOUD at 4000-955-988. The customer service
Why Does an Authentication Failure Occurs After I Attempt to Remotely Log In to a Windows ECS? Symptom When a local computer running Windows attempts to access a Windows ECS using RDP (for example, MSTSC), an identity authentication failure occurs and the desired function is not supported
What Should I Do If Starting an ECS Remains in "Waiting for cloudResetPwdAgent" State? Symptom During ECS startup, it remains in "Waiting for cloudResetPwdAgent" state for 20 to 30 seconds. Figure 1 Starting cloudResetPwdAgent Possible Causes This issue is caused by the intranet DNS
Why Does a Blank Screen Appear After I Attempted to Log In to an ECS Using VNC? The blank screen means that another user has logged in to this ECS using VNC, so you were logged out. Only one user can be logged in to an ECS using VNC at a time. If you are already logged in and another
Why No Audio File Can Be Properly Played on My Windows ECS Logged In Using VNC? Symptom When I logged in to my Windows ECS using MSTSC, audio files can be properly played. However, when I logged in to that ECS using VNC, audio files failed to be played. Possible Causes VNC does not
Why Does the System Display Error Code 0x112f When I Log In to a Windows ECS? Symptom When you log in to a Windows ECS, the system displays error code 0x112f, as shown in Figure 1. Figure 1 Error message (code: 0x112f) Possible Causes The ECS memory is insufficient. Solution Method
Why Does BSOD Occur When I Log In to an ECS Using Remote Desktop Connection? Symptom When you attempt to use a remote desktop connection to log in to an ECS running Windows Server 2012 R2 from a local computer with redirected drive enabled, BSOD occurs. Root Cause The remote desktop
Why Does the System Display Error Code 0x1104 When I Log In to a Windows ECS? Symptom The system displays an error message indicating that a protocol error (code: 0x1104) is detected when you use MSTSC to access an ECS running Windows Server 2008. Figure 1 Protocol error (code: 0x1104
Why Does the System Display Error Code 122.112... When I Log In to a Windows ECS? Symptom The system displays error 122.112... when you use RDC to locally access an ECS running Windows Server 2012. The ECS is frequently disconnected and the Windows login process is unexpectedly interrupted
What Should I Do If NIC Flapping Occurs After My ECS Specifications Are Modified? Symptom Take a Linux ECS as an example. After the user modified ECS specifications and ran the ifconfig command, the user found that the original eth0 and eth1 NICs were changed to eth2 and eth3 NICs
What Should I Do If an ECS Cannot Connect to an RDS DB Instance Through a Private Network? Perform the following steps to identify the problem: Check whether the ECS and RDS DB instances are located in the same VPC. If they are in the same VPC, go to 2. If they are in different VPCs
What Is the Relationship Between a VPC, Public NAT Gateway, EIP Bandwidth, and ECS? A VPC is a secure, isolated, logical network environment. A public NAT gateway enables ECSs in a VPC to access the Internet. EIP is a service that provides valid static IP addresses on the Internet
Why Does My ECS Running CentOS 7 Fail to Obtain an IP Address Using dhclient? Symptom After an ECS was started, it failed to obtain an IP address because dhclient did not run. Possible Cause The possible causes are as follows: NetworkManager is not configured to start at boot. The
How Can I Resolve ECS Login Failures Due to Corrupt /etc/passwd? Scenarios This section describes how to handle login failures caused by corrupt /etc/passwd on a Linux ECS. The emergency recovery solution in this section requires you to replace the corrupt /etc/passwd with the initial
What Should I Do If the ECS and DDS Are Deployed in Different VPCs and They Cannot Communicate with Each Other? Change the VPC hosting the ECS to the same as that hosting the DDS by referring to Changing a VPC. Create a VPC peering connection. For details, see VPC Peering Connection
What Should I Do If I Can't Connect to My ECS (PostgreSQL) Instance? Error message: Connection refused (Connection refused). Error cause: The port number of the self-built database is incorrect, or the network is disconnected. Solution: Ensure that the port number of the self-built
What Should I Do If I Can't Connect to My ECS (MySQL) Instance? Error message: Access denied for user 'user_name'@'100.xxx.xx.xx' (using password: YES) Error cause: The username or password of the ECS-hosted database is incorrect. Solution: Check whether the username and password
How Do I Change Default DNS Servers of an ECS to Huawei Cloud Private DNS Servers? Huawei Cloud provides private DNS servers for domain name resolution. ECSs use public domain names to access the Internet, but use private domain names to access cloud services like OBS and SMN, with
Can I Change the Specifications Defined by a Private Image When I Use the Image to Create an ECS? Yes. You can specify the CPU, memory, bandwidth, system and data disks of the ECS you are creating. The system disk must be smaller than 1,024 GB but no less than the system disk capacity
Is There Any Difference Between the Image Created from a CSBS/CBR Backup and That Created from an ECS? No. You can create a full-ECS image from an ECS, a CSBS backup, or a CBR backup. When you create a full-ECS image from an ECS, the system first creates a backup for the ECS and then
