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How Do I Restore Data in the Event of a Startup Failure on a Windows ECS? Symptom If logging in to a Windows ECS failed, the system automatically starts the recovery option. However, an error is reported after the recovery option is selected, and the system recovery cannot continue
Why Can't I Open the Start Menu and Search Box on a Windows ECS? Symptom You can log in to the newly created Windows ECS, but the system does not respond when you click Start menu button and the search box. Possible Cause The AppX Deployment Service (AppXSVC) uses too many system
Why Cannot the EIP Bound to the Extension NIC of My ECS Access the Internet? Symptom Your ECS has one primary NIC and one extension NIC in the same subnet. Both the NICs have an EIP bound to access the Internet. The EIP bound to the primary NIC can access the Internet, but that bound
Querying the Target Flavors to Which an ECS Flavor Can Be Changed (Discarded) Function An ECS flavor cannot be changed to certain flavors. This API is used to query the target flavors to which a specified ECS flavor can be changed. This API has been discarded. Use the API described
Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? Symptom After I attempt to log in to my Linux ECS using VNC, garbled characters are displayed, as shown in Figure 1. Figure 1 Garbled characters on the VNC-based login page Possible Causes The cat command was
Why Does an Internal Error Occur When I Log In to My Windows ECS? Symptom When you attempt to log in to your Windows ECS using MSTSC, the system displays an error message indicating an internal error. Solution On the local server, run cmd as an administrator. Run the netsh winsock
How Can I Set Sequential ECS Names When Creating Multiple ECSs? Scenarios When creating multiple ECSs at the same time, you can use either of the following methods to sequentially name the ECSs: Automatic naming: The system automatically adds a hyphen followed by a four-digit incremental
How Can I Transfer Files from a Local Windows Computer to a Windows ECS? Scenarios You want to transfer files from a local Windows computer to a Windows ECS through an MSTSC-based remote desktop connection. Prerequisites The target ECS is running. You have bound an ECS to the EIP.
Why Does the System Display a Message Indicating that the Password for Logging In to an ECS Cannot Be Obtained? Symptom Password authentication is required to log in to a Windows ECS. Therefore, you require a key file to obtain the initial password for logging in to the ECS. However
Why Cannot I Use a Non-Default SSH Port to Log In to My Linux ECS? Symptom After changing the default SSH port, you could not use the new port to log in to the ECS. Possible Causes The access to the new port is not allowed in the security group. The new port is not enabled on the
How Do I Reset the Password for User root in Single-User Mode on a Linux ECS? Scenarios This section describes how to reset the password of user root in single-user mode on a Linux ECS. Back up data before resetting the password of user root in single-user mode. Select a method based
How Do I Configure Multi-User Logins for an ECS Running Windows Server 2012? Scenarios This section uses an ECS running Windows Server 2012 as an example to describe how to enable concurrent logins by multiple users. An ECS running Windows Server 2012, by default, allows concurrent
How Do I Configure Multiple IP Addresses for an ECS with Multiple NICs Attached? Symptom If an ECS has multiple NICs, perform the following operations to configure policy-based routing for the ECS to enable the network communication of secondary NICs. Possible Causes No routing rules
How Do I Configure File Sharing and Network Disk Mapping for a Windows ECS? Scenarios This section describes how to share a folder between Windows ECSs over an intranet. Constraints Some carriers may block ports 139 and 445. As a result, you cannot access the shared folders over the
What Should I Do If the ECS Fails to Be Provisioned After I Have Paid the Order? After you have paid the order, if an SMS message is sent to your mobile phone indicating that the ECS fails to be provisioned, contact customer service of HUAWEI CLOUD at 4000-955-988. The customer service
Why Does an Authentication Failure Occurs After I Attempt to Remotely Log In to a Windows ECS? Symptom When a local computer running Windows attempts to access a Windows ECS using RDP (for example, MSTSC), an identity authentication failure occurs and the desired function is not supported
What Should I Do If Starting an ECS Remains in "Waiting for cloudResetPwdAgent" State? Symptom During ECS startup, it remains in "Waiting for cloudResetPwdAgent" state for 20 to 30 seconds. Figure 1 Starting cloudResetPwdAgent Possible Causes This issue is caused by the intranet DNS
Why Does a Blank Screen Appear After I Attempted to Log In to an ECS Using VNC? The blank screen means that another user has logged in to this ECS using VNC, so you were logged out. Only one user can be logged in to an ECS using VNC at a time. If you are already logged in and another
Why No Audio File Can Be Properly Played on My Windows ECS Logged In Using VNC? Symptom When I logged in to my Windows ECS using MSTSC, audio files can be properly played. However, when I logged in to that ECS using VNC, audio files failed to be played. Possible Causes VNC does not
Why Does BSOD Occur When I Log In to an ECS Using Remote Desktop Connection? Symptom When you attempt to use a remote desktop connection to log in to an ECS running Windows Server 2012 R2 from a local computer with redirected drive enabled, BSOD occurs. Root Cause The remote desktop
