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        • What Should I Do If the One-Click Password Reset Plug-ins Installed on a Linux ECS Fail to Be Started? - Elastic Cloud Server

          What Should I Do If the One-Click Password Reset Plug-ins Installed on a Linux ECS Fail to Be Started? - Elastic Cloud Server

          What Should I Do If the One-Click Password Reset Plug-ins Installed on a Linux ECS Fail to Be Started? Scenarios The one-click password reset plug-ins installed on a Linux ECS fail to be started. Symptom When a user ran sudo sh setup.sh to install one-click password reset plug-ins

          Help > Elastic Cloud Server > FAQs > Password and Key Pair
        • Why Can't I Obtain the Password for Logging In to My Windows ECS Authenticated Using a Key Pair? - Elastic Cloud Server

          Why Can't I Obtain the Password for Logging In to My Windows ECS Authenticated Using a Key Pair? - Elastic Cloud Server

          Why Can't I Obtain the Password for Logging In to My Windows ECS Authenticated Using a Key Pair? Symptom A private key cannot be used to obtain the password for logging in to a Windows ECS that is authenticated using a key pair. Possible Causes The password fails to inject using Cloudbase-Init

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Logins
        • How Can I Use SFTP to Transfer Files Between a Local Linux Computer and a Linux ECS? - Elastic Cloud Server

          How Can I Use SFTP to Transfer Files Between a Local Linux Computer and a Linux ECS? - Elastic Cloud Server

          How Can I Use SFTP to Transfer Files Between a Local Linux Computer and a Linux ECS? Scenarios You want to use SFTP to transfer files between a local Linux computer and a Linux ECS. The following uses CentOS as an example. Procedure Log in to the ECS as user root. Run the following

          Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
        • How Can I Use OBS to Transfer Files from a Local Windows Computer to a Windows ECS? - Elastic Cloud Server

          How Can I Use OBS to Transfer Files from a Local Windows Computer to a Windows ECS? - Elastic Cloud Server

          How Can I Use OBS to Transfer Files from a Local Windows Computer to a Windows ECS? Scenarios Through an intranet, an ECS can access OBS in which any type of data can be stored. After storing data such as images and videos in OBS, you can access OBS from the ECS and download data

          Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
        • How Can I Use WinSCP to Transfer Files from a Local Windows Computer to a Linux ECS? - Elastic Cloud Server

          How Can I Use WinSCP to Transfer Files from a Local Windows Computer to a Linux ECS? - Elastic Cloud Server

          How Can I Use WinSCP to Transfer Files from a Local Windows Computer to a Linux ECS? Scenarios WinSCP can be used to securely copy-paste files across local and remote computers. Compared with FTP, WinSCP allows you to use a username and password to access the destination server without

          Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
        • How Can I Use FTP to Transfer Files Between a Local Linux Computer and a Linux ECS? - Elastic Cloud Server

          How Can I Use FTP to Transfer Files Between a Local Linux Computer and a Linux ECS? - Elastic Cloud Server

          How Can I Use FTP to Transfer Files Between a Local Linux Computer and a Linux ECS? Scenarios You want to use FTP on a local Linux computer to transfer files between the computer and a Linux ECS. Prerequisites You have enabled FTP on the target ECS. If you have not enabled FTP, check

          Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
        • Why Does My ECS Running CentOS 7 Fail to Obtain an IP Address Using dhclient? - Elastic Cloud Server

          Why Does My ECS Running CentOS 7 Fail to Obtain an IP Address Using dhclient? - Elastic Cloud Server

          Why Does My ECS Running CentOS 7 Fail to Obtain an IP Address Using dhclient? Symptom After an ECS was started, it failed to obtain an IP address because dhclient did not run. Possible Cause The possible causes are as follows: NetworkManager is not configured to start at boot. The

          Help > Elastic Cloud Server > Troubleshooting > Configuring the Network
        • How Can I Resolve ECS Login Failures Due to Corrupt /etc/passwd? - Elastic Cloud Server

          How Can I Resolve ECS Login Failures Due to Corrupt /etc/passwd? - Elastic Cloud Server

          How Can I Resolve ECS Login Failures Due to Corrupt /etc/passwd? Scenarios This section describes how to handle login failures caused by corrupt /etc/passwd on a Linux ECS. The emergency recovery solution in this section requires you to replace the corrupt /etc/passwd with the initial

          Help > Elastic Cloud Server > Troubleshooting > SSH Connection Issues
        • Why Does the System Display a Message Indicating Invalid Credentials When I Attempt to Access a Windows ECS? - Elastic Cloud Server

          Why Does the System Display a Message Indicating Invalid Credentials When I Attempt to Access a Windows ECS? - Elastic Cloud Server

          Why Does the System Display a Message Indicating Invalid Credentials When I Attempt to Access a Windows ECS? Symptom When you use a local PC running Windows to access a Windows ECS using RDP (for example, MSTSC), the system displays a message indicating that the credentials are invalid

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Login Errors on Windows
        • How Can I Use FTP to Transfer Files from a Local Windows Computer to a Windows or Linux ECS? - Elastic Cloud Server

          How Can I Use FTP to Transfer Files from a Local Windows Computer to a Windows or Linux ECS? - Elastic Cloud Server

          How Can I Use FTP to Transfer Files from a Local Windows Computer to a Windows or Linux ECS? Scenarios You want to use FTP to transfer files from a local Windows computer to an ECS. Prerequisites An EIP has been bound to the ECS and access to TCP port 21 is allowed in the inbound

          Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
        • How Can I Allow or Deny Login from Specific Users or IP Addresses to an ECS Using SSH? - Elastic Cloud Server

          How Can I Allow or Deny Login from Specific Users or IP Addresses to an ECS Using SSH? - Elastic Cloud Server

          How Can I Allow or Deny Login from Specific Users or IP Addresses to an ECS Using SSH? Scenarios This section describes how to allow or deny specific users or IP addresses to access an ECS using SSH. Constraints DenyHosts has been installed on the ECS. Restarting the sshd service

          Help > Elastic Cloud Server > Troubleshooting > SSH Connection Issues
        • Why Do the Modifications to /etc/security/limits.conf Not Take Effect After the ECS Restarts? - Elastic Cloud Server

          Why Do the Modifications to /etc/security/limits.conf Not Take Effect After the ECS Restarts? - Elastic Cloud Server

          Why Do the Modifications to /etc/security/limits.conf Not Take Effect After the ECS Restarts? Symptom Modifications to the /etc/security/limits.conf file become invalid after the ECS restarts. Possible Causes In Linux, file /etc/security/limits.conf and directory /etc/security/limits.d

          Help > Elastic Cloud Server > Troubleshooting > Linux ECS Issues
        • What Can I Do If /etc/resolv.conf Is Restored After an ECS Running Ubuntu Is Restarted? - Elastic Cloud Server

          What Can I Do If /etc/resolv.conf Is Restored After an ECS Running Ubuntu Is Restarted? - Elastic Cloud Server

          What Can I Do If /etc/resolv.conf Is Restored After an ECS Running Ubuntu Is Restarted? Symptom After an ECS running Ubuntu or network-related services are restarted, the /etc/resolv.conf file is updated, and the nameserver field is restored to 127.0.0.53. Figure 1 Symptom Possible

          Help > Elastic Cloud Server > Troubleshooting > Configuring the Network
        • Why Does My Linux ECS Fail to Access the Internet After Port 80 Is Allowed by the Firewall Rules? - Elastic Cloud Server

          Why Does My Linux ECS Fail to Access the Internet After Port 80 Is Allowed by the Firewall Rules? - Elastic Cloud Server

          Why Does My Linux ECS Fail to Access the Internet After Port 80 Is Allowed by the Firewall Rules? Symptom The Linux ECS cannot access the Internet after port 80 is allowed by the firewall rules. After the firewall is disabled, access to the Internet succeeds. Possible Causes The possible

          Help > Elastic Cloud Server > Troubleshooting > Firewall Configuration Issues
        • Why Does the System Display Invalid Certificate or Associated Chain When I Log In to a Windows ECS from a Mac? - Elastic Cloud Server

          Why Does the System Display Invalid Certificate or Associated Chain When I Log In to a Windows ECS from a Mac? - Elastic Cloud Server

          Why Does the System Display Invalid Certificate or Associated Chain When I Log In to a Windows ECS from a Mac? Symptom When you use Microsoft Remote Desktop for Mac to remotely access a Windows ECS, the system displays invalid certificate or associated chain. Figure 1 Microsoft Remote

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Login Errors on Windows
        • Why Can't I Find My Newly Purchased Data Disk After I Log In to My Windows ECS? - Elastic Cloud Server

          Why Can't I Find My Newly Purchased Data Disk After I Log In to My Windows ECS? - Elastic Cloud Server

          Why Can't I Find My Newly Purchased Data Disk After I Log In to My Windows ECS? Symptom After logging in to my Windows ECS, I cannot find the attached data disk. Formatting a disk will cause data loss. Before formatting a disk, create a backup for it. Possible Causes A newly added

          Help > Elastic Cloud Server > FAQs > Disk Partition, Attachment, and Expansion
        • What Should I Do If I Cannot Use MSTSC to Log In to an ECS Running the Windows Server 2012 OS? - Elastic Cloud Server

          What Should I Do If I Cannot Use MSTSC to Log In to an ECS Running the Windows Server 2012 OS? - Elastic Cloud Server

          What Should I Do If I Cannot Use MSTSC to Log In to an ECS Running the Windows Server 2012 OS? Symptom An ECS running the Windows Server 2012 OS has password authentication configured during ECS creation. When a user used the initial password and MSTSC to log in to the ECS, the login

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Logins
        • How Do I Enable My ECS to Boot From the Second Kernel If It Fails to Boot from the First Kernel? - Elastic Cloud Server

          How Do I Enable My ECS to Boot From the Second Kernel If It Fails to Boot from the First Kernel? - Elastic Cloud Server

          How Do I Enable My ECS to Boot From the Second Kernel If It Fails to Boot from the First Kernel? Scenarios The operations described in this section apply to ECSs running CentOS or EulerOS with at least two kernels installed. CentOS 6 Log in to the management console, restart the ECS

          Help > Elastic Cloud Server > Troubleshooting > Linux ECS Issues
        • What Should I Do If Error Code 1006 or 1000 Is Displayed When I Log In to an ECS Through the Management Console? - Elastic Cloud Server

          What Should I Do If Error Code 1006 or 1000 Is Displayed When I Log In to an ECS Through the Management Console? - Elastic Cloud Server

          What Should I Do If Error Code 1006 or 1000 Is Displayed When I Log In to an ECS Through the Management Console? Symptom When I attempted to remotely log in to an ECS using VNC, the system displayed error code 1006, as shown in Figure 1. Figure 1 Error message displayed in a VNC-based

          Help > Elastic Cloud Server > FAQs > Remote Login > VNC Login
        • Why Am I Seeing the Error Message "Module is unknown" When I Remotely Log In to a Linux ECS? - Elastic Cloud Server

          Why Am I Seeing the Error Message "Module is unknown" When I Remotely Log In to a Linux ECS? - Elastic Cloud Server

          Why Am I Seeing the Error Message "Module is unknown" When I Remotely Log In to a Linux ECS? Symptom When you attempt to remotely log in to a Linux ECS, the system displays the error message "Module is unknown". Figure 1 Module is unknown To resolve this issue, restart the ECS and

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Login Errors on Linux
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