报文样例

• 场景描述：主动轮询座席侧发送给用户侧的消息

  URL：Domain Address/apiaccess/ccmessaging/poll?receiverId=XXXXXXXXXXXXXXXXXXXXXXXX&channel=WEB

  请求头:

  ccmessaging-token： XXXXXXXXX

  响应参数:

  {
  	"resultCode": "0",
  	"resultDesc": "query user messages success.",
  	"downlinkMessages": [{
  		"from": "1011577355744904195",
  		"channel": "WEB",
  		"to": "session_fixed_user_fixed",
  		"controlType": "CHAT",
  		"mediaType": "TEXT",
  		"content": "欢迎欢迎，热列欢迎",
  		"simQuestions": null,
  		"senderNickname": "test",
  		"senderAvatar": "1",
  		"timestamp": 1619590480756,
  		"sourceType": "ROBOT",
  		"callId": null,
  		"robotGender": "MALE"
  	}, {
  		"from": "1011577355744904195",
  		"channel": "WEB",
  		"to": "session_fixed_user_fixed",
  		"controlType": "CHAT",
  		"mediaType": "TEXT",
  		"content": "转人工",
  		"simQuestions": null,
  		"senderNickname": "test",
  		"senderAvatar": "1",
  		"timestamp": 1619590482098,
  		"sourceType": "ROBOT",
  		"callId": null,
  		"robotGender": "MALE"
  	}, {
  		"from": "1011577355744904195",
  		"channel": "WEB",
  		"to": "session_fixed_user_fixed",
  		"controlType": "CHAT",
  		"mediaType": "TEXT",
  		"content": "已接通座席。",
  		"simQuestions": null,
  		"senderNickname": "系统",
  		"senderAvatar": null,
  		"timestamp": 1619590484115,
  		"sourceType": "SYSTEM",
  		"callId": null,
  		"robotGender": null
  	}]
  }
  多媒体库文件场景下：
  {
      "downlinkMessages": [
          {
              "callId": null,
              "simQuestions": null, 
              "senderNickname": "agent",
              "handlerType": null,
              "isOfflineStatus": null, 
              "channel": "WEB",
              "senderAvatar": "", 
              "robotGender": null, 
              "mediaType": "IMAGE",
              "associationContentId": null, 
              "content": "1179725658739559425", 
              "receiveTime": null, 
              "controlType": "CHAT", 
              "sourceType": "AGENT",
              "queueFlag": null, 
              "messageCode": "1e1f2bf7-fd6e-4471-a45d-2b43d1eb6272", 
              "from": "202201077401331370",
              "to": "1642643982282972758", 
              "mediaFileType": "png", 
              "contentType": null, 
              "interIdx": null, 
              "timestamp": 1648102235191
          }
      ], 
      "resultCode": "0", 
      "resultDesc": "query user messages success."
  }
  
  发送本地文件场景下：
  {
      "downlinkMessages": [
          {
              "callId": null, 
              "simQuestions": null, 
              "senderNickname": "agent",
              "handlerType": null, 
              "isOfflineStatus": null, 
              "channel": "WEB", 
              "senderAvatar": "", 
              "robotGender": null,
              "mediaType": "IMAGE", 
              "associationContentId": null, 
              "content": "878e7d9a-8e2f-4893-8b54-352f8ecbf86c", 
              "receiveTime": null, 
              "controlType": "CHAT", 
              "sourceType": "AGENT", 
              "queueFlag": null,
              "messageCode": "9374d9c4-b8ee-4035-aab9-ad5ceddbb856", 
              "from": "202201077401331370", 
              "to": "1642643982282972758", 
              "mediaFileType": "png", 
              "contentType": "1", 
              "interIdx": null, 
              "timestamp": 1648102054235
          }
      ], 
      "resultCode": "0", 
      "resultDesc": "query user messages success."
  }