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        • Do I Need to Add a Route for an ECS with Multiple NICs to Reach the On-premises Network? - Virtual Private Network

          Do I Need to Add a Route for an ECS with Multiple NICs to Reach the On-premises Network? - Virtual Private Network

          Do I Need to Add a Route for an ECS with Multiple NICs to Reach the On-premises Network? If the primary network interface card (NIC) is used to establish a VPN connection with the on-premises network, no route needs to be added. If a non-primary NIC is used to establish a VPN connection

          Help > Virtual Private Network > FAQs > FAQs - S2C Enterprise Edition VPN > Route Configurations
        • How Do I Make a System Disk Image Support Fast ECS Creation? - Image Management Service

          How Do I Make a System Disk Image Support Fast ECS Creation? - Image Management Service

          How Do I Make a System Disk Image Support Fast ECS Creation? Scenarios Fast Create greatly reduces the time required to create ECSs from a system disk image. Currently, this feature is supported by all newly created system disk images by default, but some existing system disk images

          Help > Image Management Service > FAQs > Image Creation
        • How Do I Create a Full-ECS Image Using an ECS That Has a Spanned Volume? - Image Management Service

          How Do I Create a Full-ECS Image Using an ECS That Has a Spanned Volume? - Image Management Service

          How Do I Create a Full-ECS Image Using an ECS That Has a Spanned Volume? You are not advised to use a Windows ECS that has a spanned volume to create a full-ECS image. If you create such an image and then use it to create new ECSs, data may be lost. If an ECS has a spanned volume,

          Help > Image Management Service > FAQs > Image Creation
        • Why Does My ECS Fail to Communicate with Other After It Has Firewall Installed? - Virtual Private Cloud

          Why Does My ECS Fail to Communicate with Other After It Has Firewall Installed? - Virtual Private Cloud

          Why Does My ECS Fail to Communicate with Other After It Has Firewall Installed? Symptom An ECS has a single network interface and failed to communicate with others after the ECS has a firewall installed. An example scenario is as follows: In a VPC, there are three ECSs. Services are

          Help > Virtual Private Cloud > FAQs > Connectivity
        • Why Cannot I Use a Non-Default SSH Port to Log In to My Linux ECS? - Elastic Cloud Server

          Why Cannot I Use a Non-Default SSH Port to Log In to My Linux ECS? - Elastic Cloud Server

          Why Cannot I Use a Non-Default SSH Port to Log In to My Linux ECS? Symptom After changing the default SSH port, you could not use the new port to log in to the ECS. Possible Causes The access to the new port is not allowed in the security group. The new port is not enabled on the

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Logins
        • Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

          Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

          Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? Symptom After I attempt to log in to my Linux ECS using VNC, garbled characters are displayed, as shown in Figure 1. Figure 1 Garbled characters on the VNC-based login page Possible Causes The cat command was

          Help > Elastic Cloud Server > FAQs > Remote Login > VNC Login
        • Why Does the System Display a Message Indicating that the Password for Logging In to an ECS Cannot Be Obtained? - Elastic Cloud Server

          Why Does the System Display a Message Indicating that the Password for Logging In to an ECS Cannot Be Obtained? - Elastic Cloud Server

          Why Does the System Display a Message Indicating that the Password for Logging In to an ECS Cannot Be Obtained? Symptom Password authentication is required to log in to a Windows ECS. Therefore, you require a key file to obtain the initial password for logging in to the ECS. However

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Logins
        • Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

          Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

          Why Does an Internal Error Occur When I Log In to My Windows ECS? Symptom When you attempt to log in to your Windows ECS using MSTSC, the system displays an error message indicating an internal error. Solution On the local server, run cmd as an administrator. Run the netsh winsock

          Help > Elastic Cloud Server > FAQs > Remote Login > Remote Login Errors on Windows
        • How Can I Set Sequential ECS Names When Creating Multiple ECSs? - Elastic Cloud Server

          How Can I Set Sequential ECS Names When Creating Multiple ECSs? - Elastic Cloud Server

          How Can I Set Sequential ECS Names When Creating Multiple ECSs? Scenarios When creating multiple ECSs at the same time, you can use either of the following methods to sequentially name the ECSs: Automatic naming: The system automatically adds a hyphen followed by a four-digit incremental

          Help > Elastic Cloud Server > FAQs > ECS Creation
        • How Can I Transfer Files from a Local Windows Computer to a Windows ECS? - Elastic Cloud Server

          How Can I Transfer Files from a Local Windows Computer to a Windows ECS? - Elastic Cloud Server

          How Can I Transfer Files from a Local Windows Computer to a Windows ECS? Scenarios You want to transfer files from a local Windows computer to a Windows ECS through an MSTSC-based remote desktop connection. Prerequisites The target ECS is running. You have bound an ECS to the EIP.

          Help > Elastic Cloud Server > FAQs > File Upload/Data Transfer
        • When an ECS or CCE Cluster Node Is Deleted, Will They Be Unbound from Their Protection Quotas? - Host Security Service

          When an ECS or CCE Cluster Node Is Deleted, Will They Be Unbound from Their Protection Quotas? - Host Security Service

          When an ECS or CCE Cluster Node Is Deleted, Will They Be Unbound from Their Protection Quotas? Yes. The quotas in different billing modes are unbound in different ways. Yearly/Monthly quota: After an ECS or CCE cluster node is deleted, its yearly/monthly HSS quota is unbound from

          Help > Host Security Service > FAQs > Protection Quota
        • How Can I Fix Grayed Out Copy and Paste Options for a Windows ECS? - Elastic Cloud Server

          How Can I Fix Grayed Out Copy and Paste Options for a Windows ECS? - Elastic Cloud Server

          How Can I Fix Grayed Out Copy and Paste Options for a Windows ECS? Symptom After remotely logging in to a Windows ECS, I cannot copy or paste content and find that the Paste option grayed out. Possible Causes Local drive is not mapped. An error has occurred in the rdpclip.exe process

          Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
        • How Do I Configure File Sharing and Network Disk Mapping for a Windows ECS? - Elastic Cloud Server

          How Do I Configure File Sharing and Network Disk Mapping for a Windows ECS? - Elastic Cloud Server

          How Do I Configure File Sharing and Network Disk Mapping for a Windows ECS? Scenarios This section describes how to share a folder between Windows ECSs over an intranet. Constraints Some carriers may block ports 139 and 445. As a result, you cannot access the shared folders over the

          Help > Elastic Cloud Server > Troubleshooting > Windows ECS Issues
        • How Do I Configure Multiple IP Addresses for an ECS with Multiple NICs Attached? - Elastic Cloud Server

          How Do I Configure Multiple IP Addresses for an ECS with Multiple NICs Attached? - Elastic Cloud Server

          How Do I Configure Multiple IP Addresses for an ECS with Multiple NICs Attached? Symptom If an ECS has multiple NICs, perform the following operations to configure policy-based routing for the ECS to enable the network communication of secondary NICs. Possible Causes No routing rules

          Help > Elastic Cloud Server > Troubleshooting > General Issues
        • How Do I Reset the Password for User root in Single-User Mode on a Linux ECS? - Elastic Cloud Server

          How Do I Reset the Password for User root in Single-User Mode on a Linux ECS? - Elastic Cloud Server

          How Do I Reset the Password for User root in Single-User Mode on a Linux ECS? Scenarios This section describes how to reset the password of user root in single-user mode on a Linux ECS. Back up data before resetting the password of user root in single-user mode. Select a method based

          Help > Elastic Cloud Server > Troubleshooting > Password and Key Pair Issues
        • How Do I Configure Multi-User Logins for an ECS Running Windows Server 2012? - Elastic Cloud Server

          How Do I Configure Multi-User Logins for an ECS Running Windows Server 2012? - Elastic Cloud Server

          How Do I Configure Multi-User Logins for an ECS Running Windows Server 2012? Scenarios This section uses an ECS running Windows Server 2012 as an example to describe how to enable concurrent logins by multiple users. An ECS running Windows Server 2012, by default, allows concurrent

          Help > Elastic Cloud Server > Troubleshooting > Multi-User Login Issues
        • Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

          Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? - Elastic Cloud Server

          Why Are Garbled Characters Displayed When I Log In to My ECS Using VNC? Symptom After I attempt to log in to my Linux ECS using VNC, garbled characters are displayed, as shown in Figure 1. Figure 1 Garbled characters on the VNC-based login page Possible Causes The cat command was

          Help > Elastic Cloud Server > Troubleshooting > Remote Login > VNC Login
        • Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

          Why Does an Internal Error Occur When I Log In to My Windows ECS? - Elastic Cloud Server

          Why Does an Internal Error Occur When I Log In to My Windows ECS? Symptom When you attempt to log in to your Windows ECS using MSTSC, the system displays an error message indicating an internal error. Solution On the local server, run cmd as an administrator. Run the netsh winsock

          Help > Elastic Cloud Server > Troubleshooting > Remote Login > Remote Login Errors on Windows
        • How Do I Handle the Failure in Logging In to ECS After Unbinding the Key Pair? - Data Encryption Workshop

          How Do I Handle the Failure in Logging In to ECS After Unbinding the Key Pair? - Data Encryption Workshop

          How Do I Handle the Failure in Logging In to ECS After Unbinding the Key Pair? Symptom If the login mode is set to Key Pair when purchasing an ECS, after I unbind the initial password, I do not have the password or key pair to log in to the ECS. How can I solve this problem? When

          Help > Data Encryption Workshop > FAQs > KPS Related
        • How Do I Migrate an ECS from One Region to Another Using SMS? - Server Migration Service

          How Do I Migrate an ECS from One Region to Another Using SMS? - Server Migration Service

          How Do I Migrate an ECS from One Region to Another Using SMS? The figure below illustrates how to migrate ECSs from one region to another. Figure 1 Migration process Table 1 Migration procedure Step Description Make preparations. Before using SMS to migrate servers, you need to prepare

          Help > Server Migration Service > FAQs > Product Consultation
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