样例报文 请求头： Content-Type: application/json;charset=UTF-8 Authorization: ****************** 请求参数： { "ccId":1, "vdn":4, "skillIds":[11,12], "indexIds":["IDX_DURATION_SKILL_AVG_ABANDON_ACK","IDX_COUNT_SKILL_REQUEST"], "beginMonthTime":"202007", "endMonthTime":"202008", "mediaType":53, "subMediaType":3 } 响应参数： { "result": "0", "resultCode": "0100000", "resultDatas": [ { "idxs": [ { "val": "3", "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": "35", "id": "IDX_DURATION_SKILL_AVG_ABANDON_ACK" } ], "id": "11" }, { "idxs": [ { "val": "10", "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": "35", "id": "IDX_DURATION_SKILL_AVG_ABANDON_ACK" } ], "id": "12" } ], "resultDesc": [ { "idxs": [ { "val": "3", "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": "35", "id": "IDX_DURATION_SKILL_AVG_ABANDON_ACK" } ], "id": "11" }, { "idxs": [ { "val": "10", "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": "35", "id": "IDX_DURATION_SKILL_AVG_ABANDON_ACK" } ], "id": "12" } ] }

样例报文 请求头： Content-Type: application/json;charset=UTF-8 Authorization: ****************** 请求参数： { "ccId":1, "vdn":1, "skillIds":[11,24], "timeGrain":"15MIN", "indexIds":["IDX_COUNT_SKILL_REQUEST","IDX_COUNT_SKILL_CONNECTED"], "mediaType":53, "subMediaType":3 } 响应参数： { "result": "0", "resultCode": "0100000", "resultDatas": [ { "idxs": [ { "val": { "2020-08-24 10:30:00.0": "15", "2020-08-24 10:45:00.0": "19" }, "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": { "2020-08-24 10:30:00.0": "6", "2020-08-24 10:45:00.0": "4" }, "id": "IDX_COUNT_SKILL_CONNECTED" } ], "id": "12" }, { "idxs": [ { "val": { "2020-08-24 10:00:00.0": "16", "2020-08-24 10:15:00.0": "14" }, "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": { "2020-08-24 10:00:00.0": "5", "2020-08-24 10:15:00.0": "4" }, "id": "IDX_COUNT_SKILL_CONNECTED" } ], "id": "13" } ], "resultDesc": [ { "idxs": [ { "val": { "2020-08-24 10:30:00.0": "15", "2020-08-24 10:45:00.0": "19" }, "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": { "2020-08-24 10:30:00.0": "6", "2020-08-24 10:45:00.0": "4" }, "id": "IDX_COUNT_SKILL_CONNECTED" } ], "id": "12" }, { "idxs": [ { "val": { "2020-08-24 10:00:00.0": "16", "2020-08-24 10:15:00.0": "14" }, "id": "IDX_COUNT_SKILL_REQUEST" }, { "val": { "2020-08-24 10:00:00.0": "5", "2020-08-24 10:15:00.0": "4" }, "id": "IDX_COUNT_SKILL_CONNECTED" } ], "id": "13" } ] }

样例报文 请求头： Content-Type: application/json;charset=UTF-8Authorization: ****************** 请求参数： { "queryParam": { "callerNos": ["120002"], "beginLogDay": "2021-10-26", "endLogDay": "2021-10-26", "callTypes": [7], "skillIds": [1,6], "subCcNo": 1, "vdn": 32 }} 响应参数： { "result": "0", "resultCode": "0100000", "resultDatas": [ { "failTimeGt10": 0, "outSuccWaitAnsNum": 2, "callType": 7, "callerNo": "120002", "maxCallTime": 38, "callTimeLt60": 2, "preViewedTransferNum": 0, "failTimeLt10": 0, "succAckTimeGt10": 1, "minWaitAnsTime": 1, "autoCallSuccNum": 0, "hangUpNum": 0, "preOccupiedSuccNum": 0, "preAgentNum": 0, "zeroNum": 0, "subCcNo": 1, "ivrOnlyTime": 0, "succAckTimeLt30": 2, "serviceNo": 1, "maxWaitAnsTime": 15, "obsServiceNo": "-1", "failTimeLt5": 0, "reservedCol3": 2, "ivrOnlyNum": 0, "reservedCol2": 0, "failTimeLt3": 0, "reservedCol1": 0, "reservedCol7": 0, "reservedCol6": 0, "reservedCol5": 0, "reservedCol4": 0, "preOccupiedAgentSuccNum": 0, "autoCallNum": 0, "hangUpReleaseNum": 0, "preTotalTime": 0, "preFailQueueWaitTime": 0, "preAbortQueueWaitNum": 0, "failTimeGt60": 0, "orgCcNo": 1, "succWaitAnsTime": 16, "callTimeGt60": 0, "outVdnTime": 105, "callTimeLt5": 0, "callTimeLt3": 0, "succAckTimeLt5": 1, "ivrCallSuccNum": 0, "preCallNum": 0, "succAckTimeLt10": 1, "outCallSuccNum": 2, "succAckTimeLt3": 1, "callTimeGt10": 2, "vdn": 32, "preAgentSuccNum": 0, "reservedCol10": 0, "outOccupyNum": 2, "ivrOccupyNum": 0, "beginLogDay": "2021-10-26", "reservedCol18": 0, "reservedCol17": 0, "reservedCol16": 0, "reservedCol15": 0, "reservedCol14": 0, "reservedCol13": 0, "reservedCol12": 0, "failTimeLt60": 0, "reservedCol11": 0, "hangUpTime": 0, "preOccupiedSuccAckTime": 0, "ivrOnlySuccNum": 0, "reservedCol19": 0, "autoAnsTime": 0, "callTimeLt10": 0, "outWaitAnsTime": 16, "currentSkillId": 1, "failQueueWaitNum": 0, "reservedCol20": 0, "reservedCol9": 0, "reservedCol8": 0, "outCallCostMinute": 2, "currentAgentId": 40002, "succAckTimeGt60": 0, "agentHangUpLt3": 0, "preQueueWaitTime": 0, "preQueueWaitNum": 0, "preViewedCallSuccNum": 0, "minCallTime": 26, "preOccupiedCallNum": 0, "agentTransferNum": 1, "succAckTimeLt60": 2, "preTransferNum": 0, "preViewedSuccAckTime": 0, "preFailQueueWaitNum": 0, "endLogDay": "2021-10-26", "preNoAckNum": 0, "ivrCallTime": 0, "failTimeLt30": 0, "preViewedCallNum": 0, "callTimeLt30": 1, "serCcNo": 1, "preCallSuccNum": 0, "outCallTime": 64, "preOccupiedTransferNum": 0, "failQueueWaitTime": 0, "preOccupiedAgentSuccTime": 0, "outCallAllCostMinute": 1, "autoTransferNum": 0 },{......} ], "resultDesc": [ { "failTimeGt10": 0, "outSuccWaitAnsNum": 2, "callType": 7, "callerNo": "120002", "maxCallTime": 38, "callTimeLt60": 2, "preViewedTransferNum": 0, "failTimeLt10": 0, "succAckTimeGt10": 1, "minWaitAnsTime": 1, "autoCallSuccNum": 0, "hangUpNum": 0, "preOccupiedSuccNum": 0, "preAgentNum": 0, "zeroNum": 0, "subCcNo": 1, "ivrOnlyTime": 0, "succAckTimeLt30": 2, "serviceNo": 1, "maxWaitAnsTime": 15, "obsServiceNo": "-1", "failTimeLt5": 0, "reservedCol3": 2, "ivrOnlyNum": 0, "reservedCol2": 0, "failTimeLt3": 0, "reservedCol1": 0, "reservedCol7": 0, "reservedCol6": 0, "reservedCol5": 0, "reservedCol4": 0, "preOccupiedAgentSuccNum": 0, "autoCallNum": 0, "hangUpReleaseNum": 0, "preTotalTime": 0, "preFailQueueWaitTime": 0, "preAbortQueueWaitNum": 0, "failTimeGt60": 0, "orgCcNo": 1, "succWaitAnsTime": 16, "callTimeGt60": 0, "outVdnTime": 105, "callTimeLt5": 0, "callTimeLt3": 0, "succAckTimeLt5": 1, "ivrCallSuccNum": 0, "preCallNum": 0, "succAckTimeLt10": 1, "outCallSuccNum": 2, "succAckTimeLt3": 1, "callTimeGt10": 2, "vdn": 32, "preAgentSuccNum": 0, "reservedCol10": 0, "outOccupyNum": 2, "ivrOccupyNum": 0, "beginLogDay": "2021-10-26", "reservedCol18": 0, "reservedCol17": 0, "reservedCol16": 0, "reservedCol15": 0, "reservedCol14": 0, "reservedCol13": 0, "reservedCol12": 0, "failTimeLt60": 0, "reservedCol11": 0, "hangUpTime": 0, "preOccupiedSuccAckTime": 0, "ivrOnlySuccNum": 0, "reservedCol19": 0, "autoAnsTime": 0, "callTimeLt10": 0, "outWaitAnsTime": 16, "currentSkillId": 1, "failQueueWaitNum": 0, "reservedCol20": 0, "reservedCol9": 0, "reservedCol8": 0, "outCallCostMinute": 2, "currentAgentId": 40002, "succAckTimeGt60": 0, "agentHangUpLt3": 0, "preQueueWaitTime": 0, "preQueueWaitNum": 0, "preViewedCallSuccNum": 0, "minCallTime": 26, "preOccupiedCallNum": 0, "agentTransferNum": 1, "succAckTimeLt60": 2, "preTransferNum": 0, "preViewedSuccAckTime": 0, "preFailQueueWaitNum": 0, "endLogDay": "2021-10-26", "preNoAckNum": 0, "ivrCallTime": 0, "failTimeLt30": 0, "preViewedCallNum": 0, "callTimeLt30": 1, "serCcNo": 1, "preCallSuccNum": 0, "outCallTime": 64, "preOccupiedTransferNum": 0, "failQueueWaitTime": 0, "preOccupiedAgentSuccTime": 0, "outCallAllCostMinute": 1, "autoTransferNum": 0 },{......} ]}

响应消息 表3 消息体参数说明 参数名 数据类型 说明 result String 查询结果。取值如下： 0：成功 其他：失败 失败的原因说明请参见错误码参考。 说明： 当前字段为兼容8.13及其之前版本接口响应参数使用。 resultCode string 查询结果。取值如下： "0100000"：成功 其他：失败 失败的原因说明请参见错误码参考。 resultDatas array 查询成功后，返回结果信息的对象数组。 该数组中对象的参数说明请参见表4。 说明： 当前字段为兼容8.13及其之前版本接口响应参数使用。 resultDesc array 查询成功后，返回结果信息的对象。 该对象的参数说明请参见表4。 表4 resultDesc/resultDatas对象参数说明 参数名 数据类型 说明 beginLogDay string 统计的开始通话时间，与入参一致。 endLogDay string 统计的结束通话时间，与入参一致。 callerNo string 呼叫的主叫号码。 callType int 呼叫类型。 vdn int 虚拟呼叫中心编号。 serviceNo int 业务类型。 orgCcNo int 原始呼叫中心子系统号。 subCcNo int 子系统号。 serCcNo int 服务方的子系统号。 currentAgentId int 外呼座席工号。 一通呼叫的最后一条话单的外呼座席工号（指标结算时不建议使用） currentSkillId int 技能队列编号。 一通呼叫的最后一条话单的技能队列编号（指标结算时不建议使用） obsServiceNo string 外呼活动编号。 failQueueWaitNum int 呼损等待次数。 failQueueWaitTime int 呼损等待时长(秒)。 outOccupyNum int 人工呼出次数。 outSuccWaitAnsNum int 人工呼出应答次数。 outCallSuccNum int 人工呼出成功次数。 outWaitAnsTime int 呼出等待应答时长(秒)。 outCallTime int 呼出通话时长(秒)。 maxWaitAnsTime int 最大等待应答时长(秒)。 minWaitAnsTime int 最小等待应答时长(秒)。 maxCallTime int 最大通话时长(秒)。 minCallTime int 最小通话时长(秒)。 succAckTimeLt3 int 应答短于3秒的成功通话量。 callTimeLt3 int 通话时间短于3秒的成功通话量。 failTimeLt3 int 等待时长短于3秒的失败量。 succAckTimeLt5 int 应答短于5秒的成功通话量。 callTimeLt5 int 通话时间短于5秒的成功通话量。 failTimeLt5 int 等待时长短于5秒的失败量。 succAckTimeLt10 int 应答短于10秒的成功通话量。 callTimeLt10 int 通话时间短于10秒的成功通话量。 failTimeLt10 int 等待时长短于10秒的失败量。 succAckTimeLt30 int 应答短于30秒的成功通话量。 callTimeLt30 int 通话时间短于30秒的成功通话量。 failTimeLt30 int 等待时长短于30秒的失败量。 succAckTimeLt60 int 应答短于60秒的成功通话量。 callTimeLt60 int 通话时间短于60秒的成功通话量 failTimeLt60 int 等待时长短于60秒的失败量 succAckTimeGt10 int 应答大于10秒的成功通话量 callTimeGt10 int 通话时间大于10秒的成功通话量 failTimeGt10 int 等待时长大于10秒的失败量 succAckTimeGt60 int 应答大于60秒的成功通话量 callTimeGt60 int 通话时间大于60秒的成功通话量。 failTimeGt60 int 等待时长大于60秒的失败量。 agentHangUpLt3 int 短于3秒的主叫挂断通话量。 preAgentSuccNum int 预测外呼时转人工服务通话次数。 preViewedTransferNum int 预览外呼时座席转出次数。 hangUpTime int 人工转IVR总时间。 preOccupiedSuccAckTime int 预占外呼接通前等待时长(秒)。 autoAnsTime int 系统级IVR外呼振铃时长(秒)。 autoCallSuccNum int 系统级IVR外呼通话次数。 preOccupiedSuccNum int 预占外呼接通前等待时长(秒)。 hangUpNum int 人工转IVR次数。 preAgentNum int 预测呼出转人工服务次数。 zeroNum int 零话单数。 preQueueWaitTime int 预测外呼时排队等待时长(秒)。 preQueueWaitNum int 预测外呼时排队等待次数。 preViewedCallSuccNum int 预览外呼接通次数。 preOccupiedCallNum int 预占外呼总次数。 preOccupiedAgentSuccNum int 预占外呼人工通话数。 agentTransferNum int 人工外呼转出数。 autoCallNum int 系统级IVR外呼数。 hangUpReleaseNum int 人工转IVR挂机数。 preTransferNum int 预测外呼转出数。 preTotalTime int 预测外呼总时长(秒)。 preFailQueueWaitNum int 预测外呼呼损排队等待次数。 preViewedSuccAckTime int 预览外呼接通前等待时长(秒)。 preFailQueueWaitTime int 预测外呼呼损排队等待时长(秒) preAbortQueueWaitNum int 预测外呼呼叫释放排队等待次数。 preNoAckNum int 预测外呼用户摘机请求人工服务无应答次数。 succWaitAnsTime int 成功通话应答时长(秒)。 outVdnTime int 呼出呼叫占用VDN总时长(秒)。 preViewedCallNum int 预览外呼总次数。 preCallSuccNum int 预测外呼接通数。 preOccupiedTransferNum int 预占外呼时座席转出次数。 preCallNum int 预测外呼发起数。 preOccupiedAgentSuccTime int 预占外呼人工通话时长(秒)。 autoTransferNum int 系统级IVR外呼转出数。 outCallCostMinute int 人工通话计费时长(分钟) ivrCallSuccNum int IVR外呼通话次数 ivrCallTime int IVR外呼通话时长(秒) ivrOccupyNum int IVR外呼请求次数 ivrOnlyNum int IVR唯一呼出数 ivrOnlySuccNum int IVR唯一接通数 ivrOnlyTime int IVR唯一呼出时长(秒) outCallAllCostMinute int 每通通话计费总时长（分钟），包括人工通话计费时长和IVR通话计费时长。 reserved_col1-reserved_col20 int 预留字段，业务含义根据表t_cms_custom_indicator_config配置确定 ；默认预留字段3为呼出通话时长大于等于15秒的呼出数。