Optical Character Recognition Service Agreement SG
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Optical Character Recognition Service Agreement SG
This Service Agreement ("this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially those that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement.
You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agreed to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. By using any service under this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using any such related services.
1. General Terms of Service
1.1 Contracting Entity. This Agreement is entered into by and between Huawei Cloud Contracting Party ("Huawei Cloud" or "We") as defined in Section 15.4 of the Huawei Cloud Customer Agreement and you ("User"). Once this Agreement takes effect, it has legal effect between you and Huawei Cloud. The contracting entity displayed in your account center shall prevail. In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.
1.2 Separate Agreement. If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service.
1.3 Agreement Update. This Agreement is subject to change at any time. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.
1.4 Your Content
1.4.1 The definitions and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement:
(https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html)
1.4.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.
1.4.3 You have the right to upload, delete, and modify Your Content. Exercise caution when deleting or modifying data and you shall solely bear the consequences of these operations.
1.4.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.
1.5 Disclaimer
1.5.1 You understand and agree that we are not liable for unavailability of this Service in the following situations:
1) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements
2) Service unavailability due to force majeure
3) Service unavailability due to your reasons or other non-Huawei Cloud reasons
4) Service unavailability during regular service maintenance
1.5.2 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will use our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not choose to upgrade this Service to a new version available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity arises. We shall not be held liable for any potential service outage arising from the upgrade.
2. OCR Terms of Service
2.1 Service Content
Optical Character Recognition (OCR, "this Service") is made available to you through open application programming interfaces (APIs). You have the ability to access and call these APIs in real time to identify characters within images and various types of data, enhancing your business efficiency. The offerings under this Service include General OCR, Card OCR, Receipt OCR, Industry Document OCR, and Smart Document Recognizer.
2.2 Collection and Processing of Your Personal Data
For the entire service process, you understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html).
2.3 Processing of Your Content Data
You understand and agree that you are responsible for the legality of the collection, use, and transmission of your content data (including but not limited to images or text of passports, ID documents, and license plates provided by you to this Service), and ensure that the content data complies with applicable laws and regulations. Huawei Cloud is entrusted to process your content data to provide you with the Service.
You understand and agree that both parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_dpa.html). Huawei Cloud promises to process the personal data contained in Your Content in accordance with the Data Processing Addendum.
2.4 Restrictions
You shall not use this Service in any of the following ways:
(1) Provide the APIs of this Service to any third party.
(2) Access the service environment from an internal audit system that is isolated from external networks.
(3) Use this Service or the outputs of this Service for any infringement of any person's rights (interests) or conduct any violation of laws and regulations, including but not limited to committing cyber crimes, generating false information, infringing third-party rights and interests (including but not limited to copyrights, patents, trademarks, trade secrets, and portrait rights), and implementing unfair competition by leveraging advantages such as algorithms, data, and platforms.
(4) us with any data that violates laws and regulations, infringes on intellectual property rights or the legitimate rights and interests of third parties, infringes on the physical and mental health of others, or may bring risks to Huawei Cloud (such as discriminatory data, data that infringes on others' personal information, portrait rights, reputation rights, or trade secrets, or any other content that may affect the security and stability of this Service).
(5) Engage in any behavior that may pose risks or losses to us (including acts or omissions).
In the event of the above-mentioned behavior, we have the right to unilaterally suspend or terminate the provision of this Service and require you to compensate us for the actual losses caused thereby. In addition, we do not need to refund the cloud service fee and corresponding support service fee you have paid.
2.5 Shared Responsibilities
To build a secure, trustworthy, and legally compliant OCR service, you must share responsibilities with Huawei Cloud. Any losses incurred by you or your end users due to partial or full non-compliance with this Agreement will be your sole responsibility.
2.5.1 Keeping the SDK Updated
This Service will regularly upgrade its SDK and service components. You are obligated to always use the latest versions of the SDK and service components to enhance security, reliability, and user convenience.
2.5.2 Ensuring Connection Security
Data interaction is essential for a complete service loop. To ensure connection security, you must follow these principles:
(1) You are responsible for ensuring the security and reliability of your backend services, including but not limited to network security protection, application security hardening, and comprehensive monitoring and logging systems.
(2) You shall establish strict identity authentication and access control mechanisms within your backend services to maintain the integrity and confidentiality of communication between the client and backend, preventing data tampering or unauthorized access.
(3) You shall perform real identity verification for end users and strictly bind user account information with active sessions.
(4) You shall sign your applications and publish them only through official app stores.
Huawei Cloud ensures the connection security of this Service through the following measures:
(1) Providing support for Identity and Access Management (IAM) role configuration for refined authentication and operation management.
(2) Generating session tokens via the session creation API as the unique credentials for transaction verification.
(3) Allowing calls to OCR backend services only through HTTPS.
2.5.3 Client Protection
(1) Protection of Client Applications
You shall implement protective measures for your client applications to prevent malicious tampering that could compromise service reliability. During development, you shall integrate integrity verification mechanisms, monitor in real-time, and report abnormal attack behaviors to ensure prompt response and handling.
(2) Protection of Client Devices
You shall adopt customized protection policies based on the security requirements of application scenarios. Key measures include: Deploying enterprise-level device management solutions to regulate device access permissions to the application. Enabling a secure boot mechanism to ensure hardware integrity and enforce device management policies.
2.5.4 Monitoring of Misuse
To counter brute-force attacks, you shall establish the following protection mechanisms:
(1) Use randomly generated universally unique identifiers (UUIDs) as device association IDs (avoiding binding with system main IDs). When a threshold for abnormal attempts is triggered by the associated ID, the system automatically intercepts new session requests.
(2) Implement manual intervention mechanisms: Initiate manual review processes for intercepted abnormal requests. Restore services by resetting UUID associations if deemed legitimate users, balancing security protection with service continuity.
2.6 Disclaimer
You understand and agree that your use of this Service must be in compliance with applicable laws and regulations. We provide standard services upon your request but are not responsible for the legal compliance of their use and Your Content. We are not liable for any improper operations, non-compliant data sources, or illegal behavior when you use this Service. If any damage is caused to Huawei Cloud due to such behavior, you shall compensate Huawei Cloud.
You understand and agree that while Huawei Cloud will make every effort to ensure the security and stability of this Service, we cannot guarantee the complete accuracy, integrity, or authenticity of the results obtained by you and/or your end users using this Service, nor can we guarantee that this Service will be flawless. Huawei Cloud shall not be liable for any outcomes resulting from the use of this Service by you or your end users.
Last updated: June 30, 2025