Huawei Cloud MetaStudio Service Agreement
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Huawei Cloud MetaStudio Service Agreement
This Service Agreement (hereinafter referred to as "this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially the terms that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement
You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agree to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. By using any service under this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using any such related services.
1. General Terms of Service
1.1 Contracting Entity: This Agreement is entered into by and between Huawei Cloud Contracting Party as defined in Section 15.4 of Huawei Cloud Customer Agreement (hereinafter referred to as "Huawei Cloud", or "We") and you (or "User"). Once this Agreement takes effect, it has legal effect between you and Huawei Cloud. In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.
1.2 Separate Agreement: If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service.
1.3 Agreement Update: This Agreement is subject to change. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.
1.4 Your Content
1.4.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html).
1.4.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.
1.4.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data and you shall solely bear the consequences of these operations.
1.4.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.
2.0 Huawei Cloud MetaStudio Terms of Service
2.1 Service Content
The subservices of Huawei Cloud MetaStudio include asset management, virtual avatar production, voice modeling, intelligent interaction, TTS, and speech control.
2.2 Collection and Processing of Your Personal Data
You understand and agree that Huawei Cloud has the right to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html). Huawei Cloud promises to respect and protect your privacy in accordance with the Privacy Statement.
2.3 Processing of Your Content Data
You understand and agree that you are responsible for the legality of the source and acquisition of the personal data contained in Your Content (text, audios, videos, and virtual human models). In accordance with applicable personal data protection laws, Huawei Cloud is entrusted to process the personal data contained in Your Content. Details about the processing are as follows:
● Personal Data Types and Purposes of the Processing
1) When you or your end users use virtual avatar production, data of the relationship between the mouth shape and voiceprint is extracted from the video (including data of faces and voiceprint) uploaded by you or your end users to the service. The extracted data will be used to generate a new video.
2) When you or your end users use voice modeling, voiceprint features are extracted from the audio uploaded by you or your end users to the service. Then modeling based on the voiceprint-text relationship will be performed for you to synthesize a specific voice.
3) When you or your end users use speech control, voiceprint features are extracted from the audio uploaded by you or your end users to the service. Then modeling based on the relationship between the voiceprint features and the mouth shape will be performed to control the lip sync of the virtual avatar.
4) When you or your end users use text-to-speech animation (TTSA), content is extracted from the text uploaded by you or your end users to the service to generate the data for controlling lip sync and facial expressions. Such data is used to generate the voice, facial expressions, and actions of the virtual avatar.
5) When you or your end users use intelligent interaction, the audio or text uploaded by you or your end users to the service will be sent to Huawei Cloud large models (such as Pangu models) or the third-party large model you specify for parsing.
6) When you or your end users use the web SDK for intelligent interaction, the application information (browser user agent) and SDK interface calling records of you or your end users are uploaded to the server for statistical analysis to ensure stable SDK running and improve product operations strategies. You can disable the function of uploading the information by calling the setConfig or create interface of the SDK. Disabling the function may slow down fault locating for you or your end users.
● Duration of the Processing
The duration of the processing is determined by you. The processing ends immediately when you unsubscribe from this Service or when you voluntarily delete personal information contained in Your Content.
● Personal Data Location of the Processing
The personal data location of the processing is the region where the service you select is located.
● Sub-Processors of the Processing
We will not entrust any third party to process the personal data contained in Your Content.
● Personal Data Cross-Border Transfer of the Processing
We will not transfer the personal data contained in Your Content out of the region where the service you select is located.
You understand and agree that the parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_dpa.html). Huawei Cloud promises to process the personal data contained in Your Content in accordance with the Data Processing Addendum.
2.4 Cooperation You Need to Provide
This Service does not guarantee the outputs of third-party large models. You need to negotiate with the third-party large model provider and adjust the output policies to comply with applicable laws and regulations.
2.5 Restrictions
You shall use Huawei Cloud MetaStudio in compliance with the following rules:
● You understand and agree that your activities and referenced content/data related to MetaStudio should comply with "Prohibited Activities" and "Prohibited Content" of Acceptable Use Policy, including but not limited to your promise that the sources and contents of all your data comply with local laws and regulations and regulatory requirements. You are not allowed to use Huawei Cloud MetaStudio to generate and release illegal content, or to participate in activities that violate laws, regulations, or national policies.
● If you use the voice and image (including but not limited to name and portrait) of a natural person to generate a virtual avatar on Huawei Cloud MetaStudio, you shall obtain the consent of the natural person and promise not to infringe on the rights of any third party.
● When you or your end users use third-party speech synthesis, you can enter the authentication information used to integrate with the third-party service. If you purchase a third-party service for virtual avatar speech synthesis from Huawei Cloud KooGallery, you authorize MetaStudio to automatically obtain and enter the authentication information.
If you violate preceding rules, we have the right to suspend or terminate relevant agreements, and require you to compensate us for the losses caused thereby. In addition, we do not need to refund the cloud service fee and corresponding support service fee you have paid.
2.6 Disclaimer
● You understand and agree that Huawei Cloud MetaStudio is currently a commercial service. We have the right to and may modify, change, upgrade, or remove this Service and/or some functions of this Service. In the event of any of the preceding situations, we will make our best commercial efforts to notify you. You understand and agree to the modification, change, upgrade, or removal of this Service or its related functions.
● You understand and agree that the content you upload to Huawei Cloud MetaStudio and the content produced using Huawei Cloud MetaStudio have been legally authorized by the right holder, and that there is no unauthorized use or use beyond the authorized scope that infringes on other rights of third parties. If a third-party organization or individual raises doubts or complaints against the applications you upload, Huawei Cloud will notify you that you have the responsibility to explain and provide proof materials within the specified time. If you fail to provide proof materials or fail to provide feedback within the specified time, Huawei Cloud will take measures, including but not limited to immediately terminating the services you use and deleting your content. If you are not reachable because you do not update your contact in time or your contact is incorrect, it is deemed that you do not provide feedback within the specified time.
● You shall carefully check the security and compliance of the content you upload and assume corresponding responsibilities. Huawei Cloud does not guarantee the security and compliance of the content you upload. If any data, content, or information that is uploaded, generated, released, or used by you on Huawei Cloud MetaStudio causes any complaint, claim, penalty, or dispute against Huawei Cloud, you shall bear the losses incurred by Huawei Cloud, including but not limited to compensation, penalty, and goodwill loss.
● You can specify a third-party or Huawei Cloud parsing model for the audio or text used for intelligent interaction. For a third-party model, you shall reach an agreement with the third party and be responsible for your behavior of specifying the third-party model and the consequences. Huawei Cloud is not responsible for the legality, compliance, and accuracy of the specified third-party model. If you specify a Huawei Cloud large model as your parsing model, you need to read and agree to the ModelArts Service Statement. Both parties shall comply with this service statement.
● If you enable issue locating for intelligent interaction, we will store the text/voice content uploaded by you or your end users and the model outputs to the OBS bucket directory that you specify. You need to ensure the legality and compliance of the data processing and take measures to ensure data security.
2.7 Other Special Notes
● This Agreement is part of the Huawei Cloud Customer Agreement. You are bound by the Huawei Cloud Customer Agreement and the policies and documents incorporated therein by reference. In the event of a conflict between this Agreement and the Huawei Cloud Customer Agreement and the policies and documents incorporated therein by reference, this Agreement shall prevail. For content beyond the scope of this Agreement, Huawei Cloud Customer Agreement and the policies and documents incorporated therein by reference shall prevail.
● If you need to make a complaint when using this Service, submit your complaint on the Huawei Cloud service ticket system. We will inform you of the handling result on the system.
● If you find any illegal or non-compliant behavior when using this Service, please report it through the Huawei Cloud reporting system. We will handle your request in accordance with the service statement and customer agreement.
Updated: August 6, 2025
You can see what is updated in Huawei Cloud MetaStudio Service Agreement History Version.