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云客服-获取技能队列实时监控指标:样例报文

云客服-获取技能队列实时监控指标:样例报文

时间：2023-11-01 16:19:55
云客服

样例报文

  • 请求头：
    Content-Type: application/json;charset=UTF-8Authorization: ******************
  • 请求参数：
    {    "ccId":1,    "vdn":170,    "skillIds":[1,2],    "indexIds":["IDX_COUNT_REAL_SKILL_QUEUE","IDX_COUNT_REAL_SKILL_HANDLE","IDX_DURATION_SKILL_MAX_QUEUE_ACK",    "IDX_COUNT_20S_CALL_FOR_5MIN","IDX_COUNT_REAL_AGENT_SIGN_IN","IDX_COUNT_REAL_AGENT_CONNECT",    "IDX_COUNT_REAL_AGENT_SET_IDLE","IDX_COUNT_REAL_AGENT_USABLE","IDX_COUNT_REAL_AGENT_SET_BUSY",    "IDX_COUNT_REAL_AGENT_ACW","IDX_COUNT_REAL_AGENT_REST","IDX_COUNT_REAL_AGENT_STUDY"]}
  • 响应参数：
    {    "result": "0",    "resultCode": "0100000",    "resultDatas": [        {            "id": "1",            "idxs": [                {                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",                    "val": "0"                },                {                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",                    "val": "0"                },                {                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_USABLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_ACW",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_REST",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_STUDY",                    "val": "0"                }            ]        },        {            "id": "2",            "idxs": [                {                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",                    "val": "0"                },                {                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",                    "val": "0"                },                {                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",                    "val": "1"                },                {                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_USABLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",                    "val": "1"                },                {                    "id": "IDX_COUNT_REAL_AGENT_ACW",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_REST",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_STUDY",                    "val": "0"                }            ]        }    ],    "resultDesc": [        {            "id": "1",            "idxs": [                {                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",                    "val": "0"                },                {                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",                    "val": "0"                },                {                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_USABLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_ACW",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_REST",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_STUDY",                    "val": "0"                }            ]        },        {            "id": "2",            "idxs": [                {                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",                    "val": "0"                },                {                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",                    "val": "0"                },                {                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",                    "val": "1"                },                {                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_USABLE",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",                    "val": "1"                },                {                    "id": "IDX_COUNT_REAL_AGENT_ACW",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_REST",                    "val": "0"                },                {                    "id": "IDX_COUNT_REAL_AGENT_STUDY",                    "val": "0"                }            ]        }    ]}
support.huaweicloud.com/api-ccfs-cec/cec_05_7231.html
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云客服-获取技能队列实时监控指标:样例报文

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