云客服-发送消息 (send):报文样例

时间：2024-05-17 09:12:38

云客服网页客户端接入

报文样例

场景描述：连接机器人

请求参数:

{
  "content": "",
  "controlType": "CONNECT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573122352",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

响应参数:

{
    "resultCode": "0",
    "resultDesc": "connect to robot successfully."
}

场景描述：与机器人交谈请求

请求参数:

{
  "content": "版本",
  "controlType": "CHAT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573123199",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

响应参数:

{
    "resultCode": "0",
    "resultDesc": "Send message to robot successfully"
}

场景描述：机器人转人工请求

请求参数:

{
  "content": "",
  "controlType": "TRANS2AGENT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573129953",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

响应参数:

{
    "resultCode": "0",
    "resultDesc": "transfer from robot to agent success."
}

场景描述：向座席发送网页卡片消息

请求参数:

{
  "content": "{\"title\":\"测试title 测试title 测试title\"，\"description\":\"测试描述 测试描述 测试描述 测试描述\"，\"mediaFileId\":\"xxxx-xxxx-xxxx-xxxx-2e171ac78313\"，\"mediaFileType\":\"img\"，\"redirectUrl\":\"https://www.****.com\"}",
  "controlType": "CHAT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "WEBCARD",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573129953",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

响应参数:

{
    "resultCode": "0",
    "resultDesc": "sendUserMessage successfully."
}
或
{
    "resultCode": "3",
    "resultDesc": "The redirection address is not in the trust list， contact operation staff to add it."
}

场景描述：断连请求

请求参数:

{
  "content": "",
  "controlType": "DISCONNECT",
  "from": "session_1619573842490_user_1619573842490",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573842490",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573854156",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

响应参数:

{
    "resultCode": "0",
    "resultDesc": "Disconnect robot successfully"
}

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云客服-发送消息 (send):报文样例

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