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云客服-获取技能队列实时监控指标:样例报文

云客服-获取技能队列实时监控指标:样例报文

时间：2024-05-17 09:13:00
云客服

样例报文

  • 请求头：
    Content-Type: application/json;charset=UTF-8
Authorization: ******************
  • 请求参数：
    {
    "ccId":1,
    "vdn":170,
    "skillIds":[1,2],
    "indexIds":["IDX_COUNT_REAL_SKILL_QUEUE","IDX_COUNT_REAL_SKILL_HANDLE","IDX_DURATION_SKILL_MAX_QUEUE_ACK",
    "IDX_COUNT_20S_CALL_FOR_5MIN","IDX_COUNT_REAL_AGENT_SIGN_IN","IDX_COUNT_REAL_AGENT_CONNECT",
    "IDX_COUNT_REAL_AGENT_SET_IDLE","IDX_COUNT_REAL_AGENT_USABLE","IDX_COUNT_REAL_AGENT_SET_BUSY",
    "IDX_COUNT_REAL_AGENT_ACW","IDX_COUNT_REAL_AGENT_REST","IDX_COUNT_REAL_AGENT_STUDY"]

}
  • 响应参数：
    {
    "result": "0",
    "resultCode": "0100000",
    "resultDatas": [
        {
            "id": "1",
            "idxs": [
                {
                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_USABLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_ACW",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_REST",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_STUDY",
                    "val": "0"
                }
            ]
        },
        {
            "id": "2",
            "idxs": [
                {
                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",
                    "val": "1"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_USABLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",
                    "val": "1"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_ACW",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_REST",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_STUDY",
                    "val": "0"
                }
            ]
        }
    ],
    "resultDesc": [
        {
            "id": "1",
            "idxs": [
                {
                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_USABLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_ACW",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_REST",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_STUDY",
                    "val": "0"
                }
            ]
        },
        {
            "id": "2",
            "idxs": [
                {
                    "id": "IDX_COUNT_REAL_SKILL_QUEUE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_SKILL_HANDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_DURATION_SKILL_MAX_QUEUE_ACK",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_20S_CALL_FOR_5MIN",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SIGN_IN",
                    "val": "1"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_CONNECT",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_IDLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_USABLE",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_SET_BUSY",
                    "val": "1"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_ACW",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_REST",
                    "val": "0"
                },
                {
                    "id": "IDX_COUNT_REAL_AGENT_STUDY",
                    "val": "0"
                }
            ]
        }
    ]
}
support.huaweicloud.com/api-ccfs-cec/cec_07_2561.html
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云客服-获取技能队列实时监控指标:样例报文

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