云客服-修改记录:Issue 01（2021-12-15）
下载云客服用户手册完整版
Issue 01（2021-12-15）
本次随Service Cloud 8.21.0 版本发布，变更如下接口。
序号 |
接口 |
类型 |
备注 |
|---|---|---|---|
1 |
https://域名/apiaccess/rest/cc-management/v1/agentAccount/create |
新增 |
创建座席账号 |
2 |
https://域名/apiaccess/rest/cc-management/v1/agentAccount/delete |
新增 |
删除指定座席账号 |
3 |
https://域名/apiaccess/rest/cc-management/v1/agentAccount/update |
新增 |
修改座席账号信息 |
4 |
https://域名/apiaccess/rest/cc-management/v1/agentAccount/query |
新增 |
查询座席账号信息 |
5 |
https://域名/apiaccess/rest/cc-management/v1/agentAccount/addSkillsToAgent |
新增 |
绑定座席和技能队列 |
6 |
https://域名/apiaccess/rest/cc-management/v1/agentAccount/releaseAgentBySkillId |
新增 |
解绑座席和技能队列 |
7 |
https://域名/apiaccess/rest/cc-management/v1/sipPhone/updateSipPhonePassword |
新增 |
修改座席软电话号码登录密码 |
8 |
https://域名/apiaccess/rest/cc-management/v1/agentAccount/queryAgentInfoBySkillId |
新增 |
依据技能队列ID查询座席信息 |
9 |
https://域名/apiaccess/rest/cc-management/v1/skill/createSkill |
新增 |
创建技能队列 |
10 |
https://域名/apiaccess/rest/cc-management/v1/skill/deleteSkill |
新增 |
删除技能队列 |
11 |
https://域名/apiaccess/rest/cc-management/v1/skill/modifySkill |
新增 |
修改技能队列 |
12 |
https://域名/apiaccess/rest/cc-management/v1/skill/querySkills |
新增 |
查询技能队列 |
13 |
https://域名/apiaccess/rest/cc-management/v1/accessCodeInfo/queryAccessCodeList |
新增 |
查询指定租间的接入码 |
14 |
https://域名/apiaccess/rest/cc-management/v1/calledRoute/createCalledRoute |
新增 |
单个创建接入码与技能队列、IVR绑定关系的接口 |
15 |
https://域名/apiaccess/rest/cc-management/v1/calledRoute/deleteCalledRoute |
新增 |
删除接入码与技能队列、IVR绑定关系的接口 |
16 |
https://域名/apiaccess/rest/cc-management/v1/calledRoute/modifyCalledRoute |
新增 |
单个修改接入码与技能队列、IVR绑定关系的接口 |
17 |
https://域名/apiaccess/rest/cc-management/v1/calledRoute/queryCalledRoute |
新增 |
查询接入码与技能队列、IVR绑定关系的接口 |
18 |
https://域名/apiaccess/rest/cc-management/v1/phonearea/getPhoneNoRegionInfo |
新增 |
查询号码归属地 |
19 |
https://域名/apiaccess/rest/cc-management/v1/ivrFlow/queryIVRFlowList |
新增 |
查询指定租间的所有IVR流程 |
20 |
https://域名/apiaccess/rest/cc-management/v1/satisfactionconfig/querySatifyConfig |
新增 |
查询满意度调查的IVR流程 |
21 |
https://域名/apiaccess/rest/cc-management/v1/offline/agent/login |
新增 |
手机接听 |
22 |
https://域名/apiaccess/rest/cc-management/v1/offline/agent/logout |
新增 |
退出手机接听 |
23 |
https://域名/apiaccess/rest/cc-management/v1/offline/agent/isOfflineAgent |
新增 |
查询指定座席是否为手机接听状态 |
24 |
https://ip:port/rest/cmsapp/v2/openapi/vdn/querycalls |
新增 |
查询指定VDN下的呼叫信息（v2） |
25 |
https://ip:port/rest/cmsapp/v1/openapi/vdn/queryAgentByStatus |
新增 |
根据座席状态分页查询座席信息 |
26 |
https://ip:port/CCFS/resource/ccfs/getRecordFileUrlFromObs |
新增 |
录音下载和播放URL接口 |
27 |
https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent |
修改 |
新增两个监控指标： IDX_COUNT_TOTAL_AGENT_CALL_OUT（呼出总次数） IDX_RATE_AGENT_SUCC_CALL_OUT （呼出成功通话率） |
28 |
https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday |
修改 |
新增两个监控指标： IDX_COUNT_TOTAL_AGENT_CALL_OUT（呼出总次数） IDX_RATE_AGENT_SUCC_CALL_OUT （呼出成功通话率） |
29 |
https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth |
修改 |
新增两个监控指标： IDX_COUNT_TOTAL_AGENT_CALL_OUT（呼出总次数） IDX_RATE_AGENT_SUCC_CALL_OUT （呼出成功通话率） |
30 |
https://ip:port/rest/cmsapp/v1/callinday/querymanualindexesbycondition |
修改 |
新增响应参数： inCallAllCostMinute （每通通话计费总时长（分钟）） |
31 |
https://ip:port/rest/cmsapp/v1/calloutday/querymanualindexesbycondition |
修改 |
新增响应参数： outCallAllCostMinute （每通通话计费总时长（分钟）） |
