云客服-批量查询技能队列的详细统计信息:样例报文

时间：2024-05-17 09:12:41

云客服

样例报文

请求头：

Content-Type: application/json;charset=UTF-8
Authorization: ******************

请求参数：

{
    "queryParam":
    {
        "ccId":1, 
        "vdn":1, 
        "skillIds":[1,2]
    }
}

响应参数：

{
    "result": "0",
    "resultCode": "0100000",
    "resultDatas": [
        {
            "skillId": 1,
            "agentLoginNums": 1,
            "agentTalkingNums": 0,
            "agentIdleNums": 0,
            "agentAvailableNums": 0,
            "agentSetBusyNums": 1,
            "agentRestNums": 0,
            "agentMaxIdleTimeIn5": 0,
            "agentWorkNums": 0,
            "agentStudyNums": 0,
            "agentOccupyNums": 0,
            "agentPreOccupyNums": 0,
            "totalCallNums": 0,
            "processingCallNums": 0,
            "maxCallWaitTimesIn5": 0,
            "callWaitNums": 0,
            "evenCallTimeIn5": 0,
            "evenWaitTimeIn5": 0,
            "allCallCount": 0,
            "cnnedIn20sCallCount": 0
        },
        {
            "skillId": 2,
            "agentLoginNums": 0,
            "agentTalkingNums": 0,
            "agentIdleNums": 0,
            "agentAvailableNums": 0,
            "agentSetBusyNums": 0,
            "agentRestNums": 0,
            "agentMaxIdleTimeIn5": 0,
            "agentWorkNums": 0,
            "agentStudyNums": 0,
            "agentOccupyNums": 0,
            "agentPreOccupyNums": 0,
            "totalCallNums": 0,
            "processingCallNums": 0,
            "maxCallWaitTimesIn5": 0,
            "callWaitNums": 0,
            "evenCallTimeIn5": 0,
            "evenWaitTimeIn5": 0,
            "allCallCount": 0,
            "cnnedIn20sCallCount": 0
        }
    ],
    "resultDesc": [
        {
            "skillId": 1,
            "agentLoginNums": 1,
            "agentTalkingNums": 0,
            "agentIdleNums": 0,
            "agentAvailableNums": 0,
            "agentSetBusyNums": 1,
            "agentRestNums": 0,
            "agentMaxIdleTimeIn5": 0,
            "agentWorkNums": 0,
            "agentStudyNums": 0,
            "agentOccupyNums": 0,
            "agentPreOccupyNums": 0,
            "totalCallNums": 0,
            "processingCallNums": 0,
            "maxCallWaitTimesIn5": 0,
            "callWaitNums": 0,
            "evenCallTimeIn5": 0,
            "evenWaitTimeIn5": 0,
            "allCallCount": 0,
            "cnnedIn20sCallCount": 0
        },
        {
            "skillId": 2,
            "agentLoginNums": 0,
            "agentTalkingNums": 0,
            "agentIdleNums": 0,
            "agentAvailableNums": 0,
            "agentSetBusyNums": 0,
            "agentRestNums": 0,
            "agentMaxIdleTimeIn5": 0,
            "agentWorkNums": 0,
            "agentStudyNums": 0,
            "agentOccupyNums": 0,
            "agentPreOccupyNums": 0,
            "totalCallNums": 0,
            "processingCallNums": 0,
            "maxCallWaitTimesIn5": 0,
            "callWaitNums": 0,
            "evenCallTimeIn5": 0,
            "evenWaitTimeIn5": 0,
            "allCallCount": 0,
            "cnnedIn20sCallCount": 0
        }
    ]
}

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